A logistics company can make 99 deliveries on time. Customers will remember the one that arrives late.

In this episode of LatAm Unboxed, Diego Rodríguez speaks with Patrick Mork, a keynote speaker and executive advisor who mentors founders and CEOs in the US and Latin America, including the founder of Chilean last-mile startup Beetrack.

Patrick explains why founders who know why they are building their company are more likely to finish the job, why cutting leadership development during tough times backfires, and how logistics companies can build trust by planning for failure and owning their mistakes. He closes with his view on what will separate winners from losers in the age of AI: brand and story, people and culture.

The company is named after 99-minute delivery. Today, less than 1% of its shipments arrive that fast. That is a deliberate choice.

In this episode of LatAm Unboxed, Diego Rodríguez speaks with Santiago Saviñón, Chief Growth Officer at 99minutos, a last-mile delivery company born in Mexico that added fulfillment, freight, cross-border parcels, and tailor-made operations, and now runs in Mexico, Chile, Colombia, and Peru, with Argentina next.

Santiago explains what operating a logistics business in Latin America teaches that no MBA case study can, why quick commerce lost favor with customers, how Shein and Temu forced some of the region's largest logistics players out of the market, and why a shortage of truck drivers may be a bigger constraint than last-mile delivery. He also shares his outlook for 2026, with nearshoring and the World Cup set to accelerate demand.

AI adoption feels urgent. But excitement is not a return-on-investment calculation.

In this episode of LatAm Unboxed, Diego Rodríguez speaks with Nabil Malouli, a logistics veteran turned AI advisor who works with enterprise clients deploying agentic and physical AI.

The conversation unpacks where AI is already creating measurable value in Latin American logistics, why generative AI draws more hype than it delivers in returns, and the simple company-department-task framework Nabil uses to price any automation decision before a company commits to it, including the rising cost of AI itself that most companies forget to factor in.

Speed may feel like safety. But in cross-border shipping to Mexico, it often just means paying more for confidence you haven't earned yet.

In this episode of LatAm Unboxed, Diego Rodríguez speaks with Leslie Foxhoven, Latin America Executive Director at Asendia and a 35-year veteran of international parcel networks and e-commerce logistics, about why most US brands shipping to Mexico are not executing a strategy — they are managing anxiety.

The conversation unpacks why brands instinctively default to either cheap postal or expensive express, how both choices quietly erode margin or customer experience, and what a smarter, data-driven middle ground actually looks like for the Mexico market — including why updated customs knowledge, vetted carrier networks, and the right delivery promise can align conversion, margin, and customer trust at once.

The World Cup may bring packed stadiums, global attention, and a security push across Mexico.

But the bigger risk may sit outside the stadium gates.

In this episode of LatAm Unboxed, Diego Rodríguez speaks with Chris Dalby, senior analyst at Dyami Security Intelligence and Director of World of Crime, about how cartels can exploit cargo flows, suppliers, ports, customs data, trucking networks, and local businesses during major events like the World Cup — not always through visible violence, but through deep logistical control.

En este episodio, conversamos con Fernando Poitevin, CEO de Nowports, sobre su transición desde casi dos décadas liderando operaciones a gran escala en LATAM Airlines hacia el mundo del freight forwarding digital en América Latina.

También exploramos lo que realmente implica escalar logística en la región: la importancia de cumplir cada promesa al cliente, construir disciplina operativa, combinar tecnología con relaciones humanas y usar la inteligencia artificial para automatizar tareas de bajo valor, acelerar la prospección, mejorar la gestión de proveedores y liberar a los equipos para enfocarse en lo que más impacta al cliente.

A company can negotiate strong freight rates, optimize routes, and still miss its margin targets.

Why? Because the real leak may happen after the container arrives.

In this episode of LatAm Unboxed, Diego Rodríguez speaks with Michael Rentz, Chief Revenue Officer at Gnosis Freight, about how demurrage, detention, missed pickups, documentation delays, and fragmented ownership can quietly erode logistics performance.

According to the International Development Bank (IDB), exports from Latin America grew by 6.4% in 2025.

This is an improvement over the 4.7% exports increase recorded for 2024.

But it’s not as impressive as it seems.

In this episode of LatAm Unboxed, we speak with Paolo Giordano, Principal Economist at the IDB.

Paolo provides larger context so we can understand what that 6.4% growth is showing us.

But in speaking with Diego, Paolo goes further to explore what Latin America needs to do to really expand its economic growth for the future.