If you're with an IT provider who is slow to respond, constantly missing deadlines or fixing the same issues over and over again, have you ever stopped and wondered why? Maybe it isn't their workload, it's their workflow. Is their checklist in their head? Are they simply forgetting things?

Frank Abagnale – famously portrayed by Leonardo DiCaprio in Catch Me If You Can – once said: "Every cyberattack happens because someone did something they shouldn't have done, or failed to do something they should have done".

Barb speaks with George Smith from Rewst, a platform that assists MSPs like CDN Technologies the tools to be more organized, proactive and efficient, so customers can get the fast and reliable IT support they actually deserve.

0:00 – Barb's Introduction

5:41 – The Big Picture; What does Rewst Automate and why should businesses care?

10:36 – Real World Impact

12:37 – The Human Side Of Automation

17:03 – Addressing Common Small Business Issues

18:10 – What is the most important thing George has learned?

This podcast has been brought to you by CDNTechnologies.com. Canada's first and only certified outsourced IT Company where we provide IT Service, IT Support and Cyber Security to businesses all throughout North America from out worldwide headquarters in Oakville, Ontario.

Technology and threats change daily, so shift the stress of managing your technology to us, as we're direct to tech 24/7/365. Our mission is to bring you User Friendly, Hands Free, Technology Peace. Call us at 905-542-9759.

A ransomware attack occurs every 14 seconds. Cyber attacks occur once every 39 seconds. The average ransomware attack costs a company $170,000! Does your business need cyber insurance? Is cyber insurance really worth the investment? What is a cyber warranty? Barb speaks with Nick Wolf, part of Cork's Leadership Team about Cyber Warranties.

0:00 – Barb's Introduction

1:21 – Who are Nick Wolf and Cork?

2:05 – Why would a business need supplemental cyber insurance coverage, as opposed to regular cyber insurance?

4:50 – What gaps does the cyber warranty fill in for an MSP's customers?

5:22 – Since there is no software or hardware to install, what are the requirements for coverage?

10:27 – How does a payout impact an MSP's premium, or is each MSP's customer's premium calculated independently?

11:07 – What does the payout cover if there is a request for compensation following a breach, fraud or cyber crime?

12:33 – Do businesses need cyber insurance if they have an incredibly awesome MSP taking care of their networks, and have a cyber warranty in place?

14:14 – What is the most important thing Nick has ever learned?

This podcast has been brought to you by CDNTechnologies.com. Canada's first and only certified outsourced IT Company where we provide IT Service, IT Support and Cyber Security to businesses all throughout North America from out worldwide headquarters in Oakville, Ontario.

Technology and threats change daily, so shift the stress of managing your technology to us, as we're direct to tech 24/7/365. Our mission is to bring you User Friendly, Hands Free, Technology Peace. Call us at 905-542-9759.

AI – It's everywhere nowadays, reshaping our reality in ways we've only begun to explore. Barb goes in depth with Jimmy Hatzell – the intrepid co-founder and CEO of Hatz AI – exploring his vision and expertise to see how AI can empower, enhance and encourage transformation for MSPs and their clients.

0:00 – Barb's Introduction

0:46 – Who is Jimmy Hatzell and Hatz AI?

5:29 – How did Jimmy's compelling vision and strategy attract investment and seed funding from important investors such as Vestigo Ventures?

8:37 – In light of recent embarrassing incidents affecting businesses involved with AI outcomes, what measures are being implemented by Hatz AI to ensure MSPs can offer these services with confidence without negatively impacting their reputation?

14:21 – How does Jimmy's platform deal with problems and queries that fall of out of its scope involving its training data?

18:21 – What do MSPs say in response to clients to ask, "why should I use your AI service"? What are the benefits and value of choosing Hatz AI as a solution?

22:57 – What is the most important thing Jimmy has ever learned?

This podcast has been brought to you by CDNTechnologies.com. Canada's first and only certified outsourced IT Company where we provide IT Service, IT Support and Cyber Security to businesses all throughout North America from out worldwide headquarters in Oakville, Ontario.

Technology and threats chage daily, so shift the stress of managing your technology to us, as we're direct to tech 24/7/365. Our mission is to bring you User Friendly, Hands Free, Technology Peace. Call us at 905-542-9759.