IT'S a Tech Podcast Firewall Chat: DOL Virtual Agent, feat. Deepti Roy
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IT'S a Tech Podcast Firewall Chat: DOL Virtual Agent, feat. Deepti Roy
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The New York State Department of Labor is a crucial organization for the thriving business community in New York State. Employers and workers in New York count on DOL for unemployment benefits, career development resources, workforce protections and so many other programs and incentives.
As you can imagine, with so many important functions, communication is crucial for this agency.
On this episode, Deepti Roy, Project Manager on the DOL Dedicated Team at ITS, describes the recent launch of the DOL Virtual Agent, which has made an enormous difference in reducing call volume, getting New Yorkers the resources and information they need faster and more efficiently through the responsible use of AI.
Thank you for listening to the IT’S a Tech Podcast. For more information about ITS, visit our website at its.ny.gov. Follow us on X, LinkedIn, Instagram and Facebook.
