As the dust settles on Tax Day 2026, Intuit's chief AI officer envisions not a SaaS apocalypse but a SaaS transformation enabled by AI agents, with an emphasis on human-AI collaboration and predictive capabilities. In this interview, he shares data on the results of Intuit's AI strategy so far in millions of customers and transactions, cost savings, ROI and accuracy rates.

Featuring: Ashok Srivastava, senior vice president and chief AI officer, Intuit

In today’s episode, we’ll cover…

• What Srivastava's experiences with data analytics at NASA and Intuit have in common
• The importance of AI skepticism in agentic development
• Best and worst-case scenarios for agentic AI in 2026

And more!

References:

• SaaSpocalypse? Maybe not, but SaaS applications are changing
• Intuit's Ashok Srivastava, on AI agents' new frontier
• Finance platform Intuit intros generative AI capability

To learn more about software development and platform engineering, check out Search IT Operations.

To watch clips from our podcast, subscribe to our YouTube channel, @EyeOnTech.

As chief technology and innovation officer at IT consulting and services company Avanade, Aaron Reich sits at the intersection of enterprise AI adoption trends among IT vendors, enterprise clients and internal customers. He offers his insights on why so many enterprise AI deployments get stuck in the pilot stage, his advice on AI governance best practices and his predictions for how 2026 and 2027 will unfold.

Featuring: Aaron Reich, chief technology innovation officer, Avanade

In today’s episode, we’ll cover…

• Varying levels of trust in AI
• The importance of data governance, agent reusability, and cost management in enterprise AI initiatives
• The future of white-collar work in the agentic AI age
• The best and worst case scenarios for enterprise AI in 2026 and beyond

And more!

References:

• IT leaders share enterprise AI change management tips
• State of the Cloud report shows shift from cost-cutting to value
• SaaSpocalypse? Maybe not, but SaaS applications are changing

To learn more about software development and platform engineering, check out Search IT Operations.

To watch clips from our podcast, subscribe to our YouTube channel, @EyeOnTech.

Serverless computing is nothing new, but it's poised for major growth, according to recent market research. This week's guest has had a front-row seat to that growth both at AWS and Capital One, where he led the company's efforts to use serverless at scale and helped shape its Serverless Center of Excellence. In this episode, he discusses the pros and cons of serverless computing for enterprises, recent advances in adjacent technologies such as observability, and shares his lessons learned.

Featuring: Brian McNamara, distinguished engineer at Capital One

In today’s episode, we’ll cover…

• Cost and efficiency savings with serverless computing
• AWS CloudWatch, X-Ray and OpenTelemetry updates for serverless observability
• The "NoOps" misnomer
• How to help developers work with serverless functions effectively

And more!

References:

• AI will heavily influence cloud-related decisions in 2026
• Compare AWS Lambda vs. AWS Fargate for serverless
• 19 Top Distributed Tracing Tools to Know About

To learn more about software development and platform engineering, check out Search IT Operations.

To watch clips from our podcast, subscribe to our YouTube channel, @EyeOnTech.