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Humans of Fintech

Humans of Fintech

De : Nicole Casperson
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 Humans of Fintech with Nicole Casperson is where the people building the future of money get real about what it takes to create meaningful change. Hosted by award-winning journalist and Fintech Is Femme founder Nicole Casperson, the show goes beyond headlines, valuations, and product launches to uncover the decisions, setbacks, ambitions, and lived experiences shaping fintech, business, and AI. Each episode features candid conversations with the founders, operators, investors, executives, and culture-shapers reimagining how money moves—and who gets to build its future. You’ll hear the stories behind the companies, the lessons behind the leadership, and the human realities behind innovation. Come for the ideas transforming financial services. Stay for the people courageous enough to build what comes next. Humans of Fintech is a Fintech Is Femme Original show.Copyright 2024 Nicole Casperson, Fintech Is Femme Media LLC Economie Politique et gouvernement
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  • The Power of Making Money Feel More Human

    The Power of Making Money Feel More Human
    Nov 11 2026

    What happens when a theater kid, filmmaker, and lifelong storyteller finds her way into fintech? For Hannah Hughes, Chief Marketing Officer at Plaid, the answer is a career built around making technology feel more human.

    In this new episode of Humans of Fintech with Nicole Casperson , Hannah shares how growing up with money challenges shaped her relationship with personal finance, why she believes marketing is a form of modern-day art, and how fintech brands can build deeper connections by embracing culture, creativity, and community.

    They also explore the future of AI and financial services, why trust is the cost of admission, and why the next generation of leaders should lean into the things that make them more human. Her advice? Stay curious, invest in yourself, and just keep trying.

    In this episode

    • The career journey that took her from theater and filmmaking to marketing at Apple, Airbnb, Affirm, and Plaid

    Why fintech has the power to change lives in ways other technology sectors cannotHow marketing can serve as a modern form of art by supporting local creators and building communityWhy financial brands need more personality and a stronger connection to the people they serveHow Plaid is helping power the next generation of AI-driven financial experiences through its infrastructureWhy collaboration between fintech companies and partners can create stronger stories and shared growthWhy trust is the cost of admission when consumers share their financial dataHow the industry can approach agentic AI responsibly while giving consumers more control over their financesWhy the next generation of leaders should embrace AI, stay curious, and lean into the things that make them more humanWhat Hannah sees coming next for fintech marketing, financial data, and personalized AI experiencesThe importance of perseverance, problem-solving, and investing in yourself as a leaderEpisode chapters00:00 Highlights from the conversation01:00 Meet Hannah Hughes, CMO of Plaid02:34 From theater and filmmaking to product marketing04:00 Why marketing should support art and local communities05:30 Bringing personality and lifestyle into financial services06:30 Plaid's first integrated campaign: Innovation Needs Infrastructure08:30 Why fintech brands are finding new ways to collaborate10:00 Data, innovation, and the importance of trust12:00 The future of agentic AI and consumer financial empowerment13:30 Leadership advice for the next generation of fintech talent15:00 The future of Plaid's brand and marketing strategy16:30 Hannah's prediction for the future of financial data and AI17:45 Rapid fire: coffee, creativity, and morning routines19:00 The money lessons Hannah learned the hard way19:50 The leadership advice that changed how she approaches problems20:30 Success in three words: Just keep tryingAbout Humans of Fintech

    Humans of Fintech, hosted by Nicole Casperson, Founder and CEO of Fintech Is Femme, goes beyond the headlines to explore the people, personal stories and leadership lessons shaping the future of money.

    Subscribe to Humans of Fintech on YouTube, Spotify and Apple Podcasts for more conversations with the people building the financial industry's future.
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    22 min
  • Chime's COO on Scaling to 10 Million Members Without Losing the Human Touch

    Chime's COO on Scaling to 10 Million Members Without Losing the Human Touch
    Oct 21 2026

    What does it take to scale a fintech company to millions of members without losing the personal touch that made it special in the first place?

    In this episode of Humans of Fintech, Nicole Casperson sits down with Janelle Sallenave, Chief Operating Officer at Chime, to explore the leadership decisions, customer experiences and personal lessons behind one of fintech's most recognizable companies.

    Janelle shares how Sunday afternoon financial lessons with her mother shaped her relationship with money, why she became fascinated with creating exceptional customer experiences, and what she learned during her career at Charles Schwab, Uber Eats and Chime.

    They discuss Chime's evolution into a public, profitable company, the importance of staying close to members as a business scales, and why even the smallest customer frustrations deserve executive attention.

    The conversation also turns to AI and the future of leadership. As technology takes on more tasks, Janelle explains why human judgment, taste and vulnerability are becoming increasingly valuable, and why leaders don't need to have all the answers.

    It's a conversation about building companies that last, protecting what makes them special and remembering the real people behind every financial transaction.

    This episode of Humans of Fintech is sponsored by Chime.

    In this episode
    • How Janelle's mother taught her financial independence and the importance of understanding money
    • The career path that took her from management consulting and Charles Schwab to Uber Eats and Chime
    • Why scaling a fintech company requires protecting its culture and customer experience
    • How Chime keeps its members at the center of decisions, from executive listening sessions to individual support escalations
    • Why small details can have an outsized impact on consumer trust
    • What established financial institutions and younger fintech companies can learn from each other
    • How AI is shifting the value of work from completing tasks to exercising judgment and taste
    • Why vulnerability, adaptability and reverse mentoring are essential leadership skills
    • What Janelle hopes Chime's impact on financial health will look like in the years ahead

    Episode chapters

    00:00 Highlights from the conversation

    01:00 Meet Janelle Sallenave, COO of Chime

    02:34 From consulting to building exceptional customer experiences

    04:34 The financial lessons Janelle learned from her mother

    07:54 Discovering your leadership superpower

    10:32 How Chime has evolved as it scales

    13:40 Keeping customer obsession and company culture alive

    16:01 The responsibility of serving millions of members

    18:18 Why leaders need to sweat the small stuff

    20:53 How trust is built when something goes wrong

    22:21 Fintech innovation versus legacy banking infrastructure

    25:59 Why AI makes human judgment and taste more valuable

    29:21 Vulnerability, change and the future of leadership

    32:04 The impact Janelle hopes to leave behind

    About Humans of Fintech

    Humans of Fintech, hosted by Nicole Casperson, Founder and CEO of Fintech Is Femme, goes beyond the headlines to explore the people, personal stories and leadership lessons shaping the future of money.

    Subscribe to Humans of Fintech on YouTube, Spotify and Apple Podcasts for more conversations with the people building the financial industry's future.

    Sponsor disclosure: This episode is sponsored by Chime.
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    34 min
  • She Spent 900 Hours Settling an Estate. Then She Built an AI Company. With Alexandra Mysoor

    She Spent 900 Hours Settling an Estate. Then She Built an AI Company. With Alexandra Mysoor
    Oct 14 2026
    This episode of Humans of Fintech is sponsored by Alix, an AI-powered estate-settlement platform helping families navigate the process of transferring inherited wealth.Learn more about Alix: https://www.meetalix.com/The Great Wealth Transfer is expected to move roughly $100 trillion from older generations to the next. But there's a problem hiding underneath that enormous number.How does the money actually get from one generation to another?When someone dies, somebody still has to find the bank accounts, track down assets, navigate lawyers and financial advisors, deal with property and paperwork, and make sure the inheritance reaches the people entitled to it.And much of that work falls on women.Few people understand this better than Alexandra Mysoor, Co-Founder and CEO of Alix, an AI-powered estate-settlement platform that has raised more than $30 million from investors including Acrew Capital, Charles Schwab, and Edward Jones Ventures.Alexandra didn't set out to build a company around inheritance. It started when her best friend's mother passed away and Alexandra volunteered to help with a to-do list on the refrigerator.That simple promise turned into 900 hours of work over 18 months.What she discovered was a massive financial process that remained fragmented, expensive, and overwhelmingly manual. Families were expected to coordinate the work themselves, even as trillions of dollars prepared to change hands.In this episode of Humans of Fintech, Nicole Casperson sits down with Alexandra to explore how a deeply personal experience became a fintech company, why estate settlement is an overlooked piece of financial infrastructure, and how AI could make generational wealth more accessible to everyday families.They unpack why women disproportionately carry the burden of settling estates, the surprising connection between inheritance and financial inequality, and what Alexandra learned from making 189 pitches to raise her seed round.Alexandra also shares how an unexpected elevator encounter helped transform her fundraising journey, why she believes technology should solve fundamentally human problems, and what it means to build a company at a stage of life when many women are wondering whether it's too late to pursue their biggest ambitions.At the heart of this conversation is a question that goes far beyond estate settlement:What good is generational wealth if families can't actually access it?This is a conversation about money, grief, women's economic power, entrepreneurship, and the invisible work standing between families and the wealth they've inherited.Subscribe to Humans of Fintech for more conversations with the people building the future of financial services.YouTube Chapters / TimestampsIn this conversation, we dive into:00:00 Why generational wealth should be accessible to everyone00:38 Meet Alexandra Mysoor, Co-Founder & CEO of Alix01:32 The ambition Alexandra had before becoming a founder02:48 Why you don't need to see every step to pursue a big dream04:39 Motherhood, ambition, and finding your next chapter05:35 How Sallie Krawcheck's words shaped Alexandra's thinking06:30 The family loss that changed everything07:11 How a refrigerator to-do list became 900 hours of work08:14 Why settling an estate is so complicated09:37 The broken economics of estate settlement10:35 What Mozart taught Alexandra about an ancient financial problem11:48 The moment Alexandra decided to become a founder12:10 Black Wall Street and the meaning of generational wealth13:05 Why inheritance shouldn't require family-office resources14:00 The missing infrastructure behind the $100 trillion wealth transfer16:53 Building a fintech company as an industry outsider17:50 Why estate settlement is also a women's economic issue19:50 What 189 investor pitches taught Alexandra21:15 The elevator encounter that changed her fundraising journey22:45 Why human relationships still matter in the AI era24:02 Using AI to solve deeply human problems24:47 What's next for Alix25:55 Why inheritance creates an opportunity for financial advisors26:48 Final thoughts: Money, power, and womenSUBSCRIBE + FOLLOW HUMANS OF FINTECHYouTube: https://www.youtube.com/@humansoffintechApple Podcasts: https://podcasts.apple.com/us/podcast/humans-of-fintech/id1600731457Spotify: https://open.spotify.com/show/3zA6yUb3D7I5ZRbehlsdX7For more fintech news, founder stories, and FTW updates:https://www.fintechisfemme.co/
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    26 min
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