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Gen IX Audio Insights

Gen IX Audio Insights

De : Generation IX
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 Generation IX is a California-based managed IT services company bringing you the latest technology insights from our blog in an easy-to-listen-to, digestible audio format. Stay tuned for more! Connect with us: Website: https://www.generationix.com/ LinkedIn: https://www.linkedin.com/company/generation-ix-technologies/ Twitter: https://twitter.com/GenixLA?lang=en YouTube: https://www.youtube.com/channel/UCwIrRDKaFHjmo8c4VYy_s5A Facebook: https://www.facebook.com/genixtechnologies/Generation IX
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    Épisodes
    • How to Handle Support Tickets with Precision: From Categorization to Resolution

      How to Handle Support Tickets with Precision: From Categorization to Resolution
      Apr 22 2025

      Discover how to handle support tickets at scale using intelligent categorization, root-cause reduction, and structured escalation. Build smarter workflows, reduce invalid requests, and improve service impact.
      Read More: https://www.generationix.com/how-to-handle-it-support-tickets


      Connect with us:

      Website: https://www.generationix.com/

      LinkedIn: https://www.linkedin.com/company/generation-ix-technologies/

      Twitter: https://twitter.com/GenixLA?lang=en

      YouTube: https://www.youtube.com/channel/UCwIrRDKaFHjmo8c4VYy_s5A

      Facebook: https://www.facebook.com/genixtechnologies/

      Holden Watne on LinkedIn:

      https://www.linkedin.com/in/holden-watne
      Afficher plus Afficher moins
      1 min
    • Breaking the Queue: IT Help Desk Categories and Best Practices to Speed Up Support

      Breaking the Queue: IT Help Desk Categories and Best Practices to Speed Up Support
      Apr 22 2025

      Learn how category-based frameworks, self-service models, and intelligent escalation paths can transform your support operations. Discover how IT help desk best practices reduce ticket chaos and boost uptime.
      Read More: https://generationix.com/it-help-desk-best-practices/


      Connect with us:

      Website: https://www.generationix.com/

      LinkedIn: https://www.linkedin.com/company/generation-ix-technologies/

      Twitter: https://twitter.com/GenixLA?lang=en

      YouTube: https://www.youtube.com/channel/UCwIrRDKaFHjmo8c4VYy_s5A

      Facebook: https://www.facebook.com/genixtechnologies/

      Holden Watne on LinkedIn:

      https://www.linkedin.com/in/holden-watne
      Afficher plus Afficher moins
      1 min
    • How IT Support Tiers Can Save Your Business from Expensive Downtime

      How IT Support Tiers Can Save Your Business from Expensive Downtime
      Apr 16 2025

      Downtime costs over $500K an hour. Learn how structured IT Support Tiers can help resolve issues faster, reduce stress on internal teams, and keep your business running. Listen to this short breakdown and find out which model fits your business best.

      Read more: https://generationix.com/what-is-the-difference-between-it-support-tiers


      Connect with us:

      Website: https://www.generationix.com/

      LinkedIn: https://www.linkedin.com/company/generation-ix-technologies/

      Twitter: https://twitter.com/GenixLA?lang=en

      YouTube: https://www.youtube.com/channel/UCwIrRDKaFHjmo8c4VYy_s5A

      Facebook: https://www.facebook.com/genixtechnologies/

      Holden Watne on LinkedIn:

      https://www.linkedin.com/in/holden-watne
      Afficher plus Afficher moins
      2 min
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