"Wenn ich ein Service-Unternehmen leite, dann immer mit dem Fokus auf die Kunden.", berichtet Richard Enning, Geschäftsführer von Mr. Wash - Betreiber von Autowaschstraßen und Tankstellen. Wie es dem Familienunternehmen Mr. Wash gelingt einzigartige Erlebnisse für seine Kunden zu schaffen und welche zentrale Rolle die Mitarbeiter dabei spielen, erfahren Sie im Podcast.
Weitere Folgen gibt es unter: https://www.fan-prinzip.de/der-podcast/

Find out how HILTI manages to combine first-class customer relations with the best employee relations - and to what extent one is essential for the other. HILTI is a central example of the consistent interplay between customer and employee relationship management. In our perception, HILTI is a company that consistently anchors its brand promise to the customer in its corporate culture, so that its employees are also true fans of HILTI.
For more information and other podcasts visit: https://fanomics.de/fanomics-podcast/

„It will not always be, what you want to hear!”

In a special international edition of the FANOMICS Podcast, Joachim Geiger, Board Member, CSO & CMO of TRILUX, has a message for everyone who is working on implementing the FANOMICS Approach: It will not always be easy, but the result will be worth it!

In a very interesting Episode, Joachim Geiger explains how TRILUX turns their customers and employees into fans and why the FANOMICS approach has so much potential.

More about FANOMICS: https://fanomics.de/en/customers-into-fans/