What if the reason your job search is not working has nothing to do with your experience and everything to do with the things you keep wasting time on?

In this episode, I’m breaking down the three biggest mistakes I see Customer Success job seekers making that feel productive but are actually keeping them stuck longer. I’m sharing the patterns we uncovered from clients who recently landed roles, why some “good” job search advice is backfiring, and the one strategy most candidates are avoiding that is quietly helping people get interviews faster.

You’ll walk away with a completely different perspective on what actually moves the needle in a CS job search and how to stop wasting time on things that are not getting you hired. If you’re ready to get more traction, stand out, and start landing better opportunities, hit play and let’s dive in.

And if you’re feeling stuck in your job search and want to hear exactly what helped real Customer Success professionals land offers in this market, register for the live Customer Success Career Panel HERE.

1:54 – Why customizing your resume for every single job is actually hurting your chances instead of helping

7:25 – How mass applying to dozens of roles every week leads to fewer interviews

13:25 – The biggest missed opportunity in job searching

15:02 – How a rejected candidate landed an interview after being turned down

16:17 – Why doing consistent, targeted outreach gets faster and better results

18:06 – The three things to stop doing to stand out in your customer success job search

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode123

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

What if the biggest opportunities in your accounts are being left on the table because you are treating champions like power users instead of strategic partners?

In this episode, I’m breaking down the five specific ways top performing CSMs use champions to drive adoption, expansion, and renewals without carrying the entire account on their back.

I’m sharing the exact plays I used throughout my CS career, why most CSMs are thinking about champions the wrong way, and how to turn your internal advocates into the people opening doors, influencing teams, and helping you protect revenue.

You’ll walk away knowing how to sound more strategic, create more momentum in your accounts, and stop feeling like you have to do everything yourself. If you’re ready to become the kind of CSM that companies cannot afford to lose, hit play, and let’s dive in.

1:10 – Why most CSMs aren’t set up to leverage champions (and it’s not your fault)

3:22 – The three must-haves that make someone a true champion, not just a coach

6:47 – Turning your champion into a community builder with a simple Slack channel

10:55 – Upleveling adoption by helping champions create a resource hub or wiki

14:38 – Making your product stickier by baking it into new hire onboarding

16:30 – Driving expansion with champion-led value stories that actually land

21:44 – Teaching champions to talk ROI to crush renewal conversations

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode122

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!