In this week's episode, Lady Libra sits down with the fabulous Tina to dive deep into the backbone of any workplace: Leadership. We’ve all been there—the difference between a dream job and a daily nightmare often comes down to who’s holding the clipboard.

• The Power of a Great Leader: We discuss how a supportive, understanding manager can transform your productivity and mental health.

• Workflow Killers: Tina and Lady Libra break down real-world scenarios where a bad manager’s ego or lack of organization completely derailed the team.

• The "Understanding" Factor: Why empathy is a manager's greatest tool (and why so few actually use it).

It’s not all shop talk! Tina gets candid about her very specific taste in men. If your name is Jonathan, you’re clean-cut, and you own a pair of khaki pants, Tina might just be looking for you. We explore why the "khaki aesthetic" is a non-negotiable and what it says about her dating vibe.

Don't miss out on the behind-the-scenes chaos and daily office vents. Follow the movement:

• Instagram: @cssgpodcast

• TikTok: @cssg_podcast

Listen now to hear why your boss might be the reason you're stressed—and why Tina needs Jonathan to keep those khakis pressed!

What’s On The Menu:The "Jonathan" StandardConnect With Us!

Welcome back to the Customer Service Support Group, the only space where we tell the truth: Every job is customer service, and no, the customer is definitely not always right.This week, Lady Libra is joined by Mitch, one-half of the Are You Serious? podcast. If you’ve ever felt your eye twitch while a customer complained about something out of your control, this episode is for you. We’re diving deep into the trenches of the service industry and the mental gymnastics required to keep your cool.Inside This Episode:The Art of Not Snapping: Real talk on anger management when you’re on the clock.The "Unruly" Ones: How to handle customers who have clearly lost their minds.The Double Life: The grind, the ups, and the downs of balancing two jobs.Shared Trauma: Why the service industry bonds us all for life.Connect With Our Guest:Mitch (Are You Serious? Podcast): Follow him on Instagram @el_plaga_aysJoin The Support Group:Instagram: @cssgpodcastYouTube: Subscribe right here to the CSSG Podcast"Because if we didn't laugh about it, we'd definitely get fired."#CustomerService #LadyLibra #CSSGPodcast #WorkLife #Podcast #CustomerServiceProblems #MitchAYS

Buckle up, because this episode of the Customer Service Support Group is a heated one. Usually, this is a space for healing, but today, Lady Libra is bringing the fire.

• The Workplace Incident: Lady Libra deconstructs a harrowing day at the office where a routine interaction turned dark. She recounts the moment a co-worker was openly threatened by a customer and the emotional toll it takes on a team.

• The Great Debate: Things get spicy when our guest, Pablo, steps into the booth. Pablo plays devil's advocate, attempting to defend the "customer's perspective." Needless to say, Lady Libra—already at her breaking point—isn't having it. Watch the sparks fly as they clash over where to draw the line between "service" and "servitude."

• The Origin Story: For the first time ever, we peel back the curtain on the CSSG Podcast. Lady Libra shares the "Aha!" moment (and the specific breakdown) that led her to pick up the microphone and create a sanctuary for exhausted service workers everywhere.

Don't let the Karens get you down—vent with us on social media!

• Instagram: @cssgpodcast

• TikTok: @cssg_podcast

Quote of the Episode: "Empathy is a two-way street, and today, the customer was driving on the wrong side."

What’s Inside This Episode:Join the Support Group

Welcome to the Customer Service Support Group where the customer is not always right. We started episode two with a bang. We had another Walgreens reunion with Jasmine. We talked about the rules the system uses to hold employees back, the benefits of speaking your mind, and that it is ok to put the phone down. If you would like to share your Customer Service story tell us: Email: cssgpodcast@gmail.comIG. @cssgpodcasttiktok: @cssg_pod

Welcome to the Customer Service Support Group where the customer is not always right. We started episode one with a bang. We had a Walgreens reunion with TrizztakeFlight. We talked about the past, the present, and the future. We also talked about the poor decisions Baltimoreans make every summer and so much more. If you would like to share your Customer Service story tell us: Email: cssgpodcast@gmail.comIG. @cssgpodcasttiktok: @cssg_pod