This week Lady Libra welcomes Will Heidel. Longtime friend and former Walgreens employee. Will talks about his time in retail. All the good stuff and the BTS of some of your favorite stores.

This week on the podcast, Lady Libra is joined by Mac, one half of the award-winning Are You Serious? Podcast.

In this episode, Mac opens up about his journey, his ultimate hustler’s spirit, and the diverse grind that shaped who he is today. We dive deep into his fascinating career history—from working at the Baltimore Ravens' stadium and selling furniture as a teenager, to navigating the hustle of food delivery during the pandemic.

Whether you are an aspiring creator, a side-hustler, or just love a great story of resilience, Mac’s journey will inspire you to keep pushing for your goals.

Press play to learn what it really takes to build an award-winning brand from the ground up!

• The Early Grind: From teenage furniture sales to working at the Ravens' stadium.

• Pandemic Pivots: Navigating the food delivery hustle when the world shut down.

• Behind the Mic: How Mac launched and grew the Are You Serious? Podcast into an award-winning show.

• The Balancing Act: Managing fatherhood, entrepreneurship, and creative passion.

• Follow Mac on Instagram: @mac_of_ays

• Subscribe & Leave a Review: If you enjoyed this episode, please rate us 5 stars on Spotify and Apple Podcasts!

• Follow the show: @cssgpodcast

This week on the podcast, Lady Libra is joined by a powerhouse in community advocacy: Dr. Arvella Floyd, the Director of Community Relations for the HARBEL Community Organization.

In this episode, we dive deep into the legacy of HARBEL, exploring its rich history and the vital projects on the horizon that are set to transform the community. Dr. Floyd shares her expert perspective on why "customer service" isn't just for retail—it’s a cornerstone of the nonprofit world. From navigating volunteer relations to supporting those in need, we discuss how the spirit of service remains the ultimate driver for community success.

• The Roots of HARBEL: A look back at the organization's history and its mission.

• What’s Next: Upcoming community projects you need to know about.

• Nonprofit Service: Redefining customer service within the world of community relations.

• Getting Involved: How to spot the signs of community needs and where to step in.

• Instagram: @harbelcommunityorg

• Website: HARBEL Community Organization

• Instagram: @cssgpodcast

• TikTok: @cssg_podcast

• YouTube: CSSG Podcast

Don’t forget to like, subscribe, and leave a review!

This week Lady Libra has Jay McGraw CEO of Power 4.4 radio. They talk about his beginnings in customer service and how was it transferring to Radio. They even talk about Jay's stint in music. This a great episodes with a lot of gems.

Follow the podcast: @cssgpodcast

Follow the guest: @jaymcraw1

This episode Lady Libra sits down by herself and gets some things off her chest. How she started where she is and the journey in-between. She also explains the reason why CSSG is needed.

In this week's episode of the Customer Service Support Group Podcast, Lady Libra sits down with a very special guest: Jorae from the Melanin 360 Podcast.

Whether you're on the front lines of retail or navigating the corporate grind, this conversation hits home on the realities of the modern workplace. We’re diving deep into the dynamics that make or break your 9-to-5.

• The Power of Teamwork: Why having a solid "work family" is your best defense against disgruntled clients and high-stress shifts.

• The Manager Factor: We break down different scenarios where a bad manager can completely derail a workflow—and the incredible benefits (and peace of mind) that come from working under an understanding leader.

• The Remote Work Evolution: Jorae shares her personal insights on the shift to working from home, comparing the landscape before the pandemic to the "new normal" we live in today.

• Handling the Heat: Tips on staying professional when clients lose their cool.

Don’t miss out on the conversation! Follow Lady Libra for behind-the-scenes content, career tips, and community support:

• Instagram: @cssgpodcast

• TikTok: @cssg_podcast

Listen now and join the support group! Because in customer service, if you don't laugh, you'll cry—and we'd much rather laugh with you.

What’s In This Episode:Connect With Us:

In this week's episode, Lady Libra sits down with the fabulous Tina to dive deep into the backbone of any workplace: Leadership. We’ve all been there—the difference between a dream job and a daily nightmare often comes down to who’s holding the clipboard.

• The Power of a Great Leader: We discuss how a supportive, understanding manager can transform your productivity and mental health.

• Workflow Killers: Tina and Lady Libra break down real-world scenarios where a bad manager’s ego or lack of organization completely derailed the team.

• The "Understanding" Factor: Why empathy is a manager's greatest tool (and why so few actually use it).

It’s not all shop talk! Tina gets candid about her very specific taste in men. If your name is Jonathan, you’re clean-cut, and you own a pair of khaki pants, Tina might just be looking for you. We explore why the "khaki aesthetic" is a non-negotiable and what it says about her dating vibe.

Don't miss out on the behind-the-scenes chaos and daily office vents. Follow the movement:

• Instagram: @cssgpodcast

• TikTok: @cssg_podcast

Listen now to hear why your boss might be the reason you're stressed—and why Tina needs Jonathan to keep those khakis pressed!

What’s On The Menu:The "Jonathan" StandardConnect With Us!

Buckle up, because this episode of the Customer Service Support Group is a heated one. Usually, this is a space for healing, but today, Lady Libra is bringing the fire.

• The Workplace Incident: Lady Libra deconstructs a harrowing day at the office where a routine interaction turned dark. She recounts the moment a co-worker was openly threatened by a customer and the emotional toll it takes on a team.

• The Great Debate: Things get spicy when our guest, Pablo, steps into the booth. Pablo plays devil's advocate, attempting to defend the "customer's perspective." Needless to say, Lady Libra—already at her breaking point—isn't having it. Watch the sparks fly as they clash over where to draw the line between "service" and "servitude."

• The Origin Story: For the first time ever, we peel back the curtain on the CSSG Podcast. Lady Libra shares the "Aha!" moment (and the specific breakdown) that led her to pick up the microphone and create a sanctuary for exhausted service workers everywhere.

Don't let the Karens get you down—vent with us on social media!

• Instagram: @cssgpodcast

• TikTok: @cssg_podcast

Quote of the Episode: "Empathy is a two-way street, and today, the customer was driving on the wrong side."

What’s Inside This Episode:Join the Support Group