Ep. 4: Why the Customer is Actually Never Right
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Ep. 4: Why the Customer is Actually Never Right
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Welcome back to the Customer Service Support Group, the only space where we tell the truth: Every job is customer service, and no, the customer is definitely not always right.This week, Lady Libra is joined by Mitch, one-half of the Are You Serious? podcast. If you’ve ever felt your eye twitch while a customer complained about something out of your control, this episode is for you. We’re diving deep into the trenches of the service industry and the mental gymnastics required to keep your cool.Inside This Episode:The Art of Not Snapping: Real talk on anger management when you’re on the clock.The "Unruly" Ones: How to handle customers who have clearly lost their minds.The Double Life: The grind, the ups, and the downs of balancing two jobs.Shared Trauma: Why the service industry bonds us all for life.Connect With Our Guest:Mitch (Are You Serious? Podcast): Follow him on Instagram @el_plaga_aysJoin The Support Group:Instagram: @cssgpodcastYouTube: Subscribe right here to the CSSG Podcast"Because if we didn't laugh about it, we'd definitely get fired."#CustomerService #LadyLibra #CSSGPodcast #WorkLife #Podcast #CustomerServiceProblems #MitchAYS