Faxes, inboxes, prior authorizations—oh my! Healthcare teams spend countless hours navigating administrative tasks that pull them away from what matters most: caring for patients. But what if AI could actually help?

In this episode, Amanda sits down with Jonathan Minson, CEO of Calvient, to explore how artificial intelligence is tackling some of healthcare's most frustrating administrative headaches.

We're cutting through the AI hype to talk about what this technology actually does, how it fits into existing health center workflows, and what it takes to implement it successfully. From automating document routing to simplifying prior authorizations and inbox management, we explore the potential for AI to give valuable time back to healthcare teams.

And because technology is only as good as the people and processes supporting it, we also dig into adoption, implementation challenges, and how health centers can determine whether an AI solution is truly delivering value.

The big question: Can AI help healthcare teams spend less time managing paperwork and more time caring for patients?

Tune in for a practical conversation about making AI work in the real world of healthcare.

Guest: Jonathan Minson, CEO, Calvient

Host: Amanda Laramie

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What if seeing more patients didn't mean sacrificing quality, burning out providers, or rushing through care?

At Community Clinic in Arkansas, some providers are seeing 30, 35, or even more patients in a 10-hour day—all while improving quality measures, maintaining strong patient satisfaction, and getting their charts closed before heading home.

So, what's their secret? It's not about working harder or faster. It's about redesigning the system around the people delivering care.

In this episode, Amanda sits down with three innovative leaders from Community Clinic.

Together, they pull back the curtain on Community Clinic's evolving Whole Person Care model and share how they're challenging traditional assumptions about primary care delivery.

From empowering medical assistants and rethinking team-based workflows to designing creative incentive structures that reward both access and quality, these leaders are proving that increased productivity and better patient care don't have to be competing priorities.

You'll hear how one pilot team increased productivity from approximately 2.5 to 3.75 patients per hour, and what it takes to make that kind of improvement sustainable.

The big takeaway? It's not about asking clinicians to do more. It's about creating a better system that allows the entire care team to accomplish more together.

If you've ever thought, "There's absolutely no way our providers could see more patients," this is an episode you won't want to miss!

Guests:

Zarah Reed, Vice President of Site Operations

Tawny Vanhook, Senior Manager of Clinic Operations

Daniel Hicks, Senior Manager of Value-Based Care

Host: Amanda Laramie

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What if improving dental care started with simply asking, “What if we tried this?”

In this episode, Amanda sits down with Dr. Ramona English, Chief Dental Officer at Petaluma Health Centers, to talk about how dental teams can use small tests of change to tackle big challenges.

Dr. English shares how her team uses PDSA cycles—Plan, Do, Study, Act—to experiment, learn quickly, and continuously improve care. The conversation explores what happens when frontline teams are empowered to test ideas, learn from what doesn’t work, and use data to decide what to try next.

They also dig into what true medical-dental integration looks like beyond simply having medical and dental services under the same organizational roof—and what it means to build a genuine patient-centered dental home where oral health is treated as part of whole-person health.

The takeaway? You don’t have to have the perfect solution before you start improving. Open wide, try something, study what happens—and keep learning.

Guest: Ramona English, DDS, MPH

Host: Amanda Laramie

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What happens when an organization grows faster than its leadership structure?

Wayne Memorial Community Health Centers CEO Terri Lacey joins Amanda to talk candidly about growing from two sites to 22—and recognizing that roles, reporting relationships, and decision-making needed to evolve along with the organization.

Terri shares what it took to rethink the org chart, get leaders focused on their “Main Thing,” create greater clarity and shared accountability, and navigate the uncomfortable conversations that come with organizational change.

If your organization has grown, changed, or simply outgrown the way it has always done things, this episode is for you.

Books Mentioned in this Episode:

Monday Morning Leadership by David Cottrell

Five Dysfunctions of a Team by Patrick Lencioni

Mastering Leadership the Coleman Way by Melissa Stratman

Guest: Terri Lacey, CEO

Host: Amanda Laramie

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Following the Midterm Elections, policy changes are scheduled to go into effect—and for community health centers, preparing for Medicaid coverage changes can’t wait until December.

In this episode of the Coleman Associates Innovation Podcast, COO Allison Dubois and CEO Gralyn Jacques join Amanda to talk about what health centers can do now to help eligible patients stay covered while preparing for the operational and financial impact ahead.

In this episode, we'll talk about identifying patients most at risk of losing coverage, using determination and renewal dates to target outreach, leveraging technology and data to support coverage workflow, preparing staff and workflows before changes take effect, and modeling the potential financial impact on your health center

Is your health center Coverage Ready for 2027?

Guests: Allison Dubois, Executive VP & COO & Gralyn Jacques, MBA, CEO

Host: Amanda Laramie

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The Human Factors Episode

In this episode, Amanda talks with Laura Barg-Walkow, PhD, a Human Factors Engineer on the Patient Safety Team at Children’s Hospital Colorado, about designing healthcare systems around how people actually work—not how we wish they would work.

Laura shares why errors and workarounds are often signs of system design problems, not individual failure. Together, she and Amanda explore the connection between human factors engineering and Coleman Associates’ DPI™ approach, including the importance of observing real work, understanding why decisions make sense in the moment, and removing the friction that affects patients and staff.

They discuss:

• Why “try harder” and “retrain” rarely solve underlying problems
• What workarounds reveal about broken processes
• The difference between work as imagined and work as actually performed
• How observation can uncover challenges that interviews alone may miss
• How to balance standardization with flexibility
• Why better flow is about removing friction—not making people work faster

It’s a conversation about replacing blame with curiosity and creating safer, more efficient, and more person-centered healthcare systems.

Guest: Dr. Laura Barg-Walkow

Host: Amanda Laramie

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What if the biggest indicator of quality care isn't just what happens in the exam room—but how quickly patients can get there?

In this episode of the Coleman Podcast entitled Quality-Flavored Kool-Aid (you'll find out why!) Megan DeMaagd-Rodriguez, Nurse Practitioner, draws from her experience at a Michigan Federally Qualified Health Center. Megan explains why meeting patients where they are, caring for them when they need you—not weeks or months later—and removing barriers to care leads to better outcomes, stronger patient relationships, and greater trust.

If you've ever wondered how improving access can transform quality, strengthen patient loyalty, and reshape the way your team delivers care, this episode is for you. Megan goes beyond the "why" to share the "how," offering practical insights into the workflows, teamwork, and mindset shifts that helped her team at Catherine's create timely access that truly meets patients where they are.

Because quality isn't just about what happens during the visit; it's about making sure the visit happens when it matters most.

Books Mentioned in this Episode:

Mastering Leadership the Coleman Way by Melissa Stratman

Guest: Megan DeMaagd-Rodriquez, NP

Host: Amanda Laramie

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If You're Always Putting Out Fires, You May Be An Arsonist...

Why do some leaders spend every day reacting to crises while others seem to create calm, capable teams?

In this episode, Amanda sits down with Coleman Associates CEO Melissa Stratman to unpack the provocative idea behind the title: many of the fires leaders are constantly extinguishing are unintentionally of their own making. Drawing from the new Coleman book, Mastering Leadership: The Coleman Way, Melissa shares lessons distilled from more than 30 years of coaching healthcare executives, developing leaders, and helping organizations build cultures where people—and performance—thrive.

Together, they explore why leadership isn't about having all the answers. It's about becoming more intentional, examining the stories we tell ourselves, taking ownership of our reactions, asking better questions, and building the habits that prevent tomorrow's fires instead of simply putting out today's.

Whether you lead an organization, a clinic, a department, or a small team, this conversation will challenge the way you think about leadership—and leave you with practical ideas you can apply immediately to become less reactive and more intentional every day.

Books Mentioned in this Episode:

• Mastering Leadership: The Coleman Way — Melissa Stratman, Amanda Laramie & Adrienne Mann
• Reality-Based Leadership — Cy Wakeman
• Emotional Intelligence — Daniel Goleman
• The Reengineering Revolution — Michael Hammer
• Strong Ground — Brené Brown
• Unreasonable Hospitality — Will Guidara

Guest: Melissa Stratman

Host: Amanda Laramie

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