n this episode of Mediation Matters, Ed Page and Charles Castagna break down the habits that consistently lead to successful mediations. They discuss why thorough preparation — by lawyers, clients, and mediators alike — sets the foundation for productive dialogue, and why mediation is not about proving who’s right, but understanding risk.

From active listening and strategic concessions to addressing bad facts head-on, this conversation offers practical guidance on how to help the mediator help you. The episode also explores mediator neutrality, ethical boundaries, and why people must feel fully heard before resolution is possible.

Sue Serna is the CEO and founder of Serna Social and the former head of global social media at Cargill. She brings more than two decades of experience at the intersection of storytelling, strategy, and security.

In this episode, she shares her journey from business reporter to leading her own consultancy serving companies around the world on social media strategy.

Jack Clabby of Carlton Fields, joined by guest co-host Rex Wilson of Cyber Florida, welcomes Sue for a candid discussion about the realities of enterprise social media. From managing more than 150 Facebook pages for a single company, to navigating internal politics, agency relationships, and regulatory pressure, Sue explains why social media is far from “free” and why most organizations still under-resource it.

Sue dives deep into the gap between social media teams and cybersecurity departments. She outlines how personal account compromises can escalate into enterprise-level incidents, why governance frameworks matter, and how large organizations can regain control of sprawling digital footprints. Drawing from real-world examples, she argues that social media must be treated like finance or HR, a core business function requiring structure, ownership, and accountability.

The episode wraps with the lifestyle polygraph segment, where Sue reveals her love of Apollo-era space history, debates iconic Philadelphia traditions, and imagines what magical talent her beagle would bring to Hogwarts.

Rob Hughes, the CISO at RSA, has more than 25 years of experience leading security and cloud infrastructure teams. In this episode, he reflects on his unconventional career path, from co-founding the original Geek.com and serving as its chief technologist during the early days of the internet, to leading security and systems design at Philips Home Monitoring.

Jack Clabby of Carlton Fields and Kayley Melton welcome Rob for a wide-ranging conversation on identity, leadership, and the realities of modern cybersecurity. Rob currently leads RSA’s Security and Risk Office, overseeing cybersecurity, information security governance, and risk across both RSA’s products and corporate environment.

Rob explains his dream for a passwordless future. He unpacks why passwords remain one of the largest sources of cyber risk, how real-world incidents and password-spraying attacks have accelerated change, and why phishing-resistant technologies like passkeys may finally be reaching a tipping point.

The episode wraps with the lifestyle polygraph, where Rob lightens the conversation with stories about gaming with his kids, underrated horror films, and classic cars.