n this episode of Mediation Matters, Ed Page and Charles Castagna break down the habits that consistently lead to successful mediations. They discuss why thorough preparation — by lawyers, clients, and mediators alike — sets the foundation for productive dialogue, and why mediation is not about proving who’s right, but understanding risk.

From active listening and strategic concessions to addressing bad facts head-on, this conversation offers practical guidance on how to help the mediator help you. The episode also explores mediator neutrality, ethical boundaries, and why people must feel fully heard before resolution is possible.

Sue Serna is the CEO and founder of Serna Social and the former head of global social media at Cargill. She brings more than two decades of experience at the intersection of storytelling, strategy, and security.

In this episode, she shares her journey from business reporter to leading her own consultancy serving companies around the world on social media strategy.

Jack Clabby of Carlton Fields, joined by guest co-host Rex Wilson of Cyber Florida, welcomes Sue for a candid discussion about the realities of enterprise social media. From managing more than 150 Facebook pages for a single company, to navigating internal politics, agency relationships, and regulatory pressure, Sue explains why social media is far from “free” and why most organizations still under-resource it.

Sue dives deep into the gap between social media teams and cybersecurity departments. She outlines how personal account compromises can escalate into enterprise-level incidents, why governance frameworks matter, and how large organizations can regain control of sprawling digital footprints. Drawing from real-world examples, she argues that social media must be treated like finance or HR, a core business function requiring structure, ownership, and accountability.

The episode wraps with the lifestyle polygraph segment, where Sue reveals her love of Apollo-era space history, debates iconic Philadelphia traditions, and imagines what magical talent her beagle would bring to Hogwarts.

Rob Hughes, the CISO at RSA, has more than 25 years of experience leading security and cloud infrastructure teams. In this episode, he reflects on his unconventional career path, from co-founding the original Geek.com and serving as its chief technologist during the early days of the internet, to leading security and systems design at Philips Home Monitoring.

Jack Clabby of Carlton Fields and Kayley Melton welcome Rob for a wide-ranging conversation on identity, leadership, and the realities of modern cybersecurity. Rob currently leads RSA’s Security and Risk Office, overseeing cybersecurity, information security governance, and risk across both RSA’s products and corporate environment.

Rob explains his dream for a passwordless future. He unpacks why passwords remain one of the largest sources of cyber risk, how real-world incidents and password-spraying attacks have accelerated change, and why phishing-resistant technologies like passkeys may finally be reaching a tipping point.

The episode wraps with the lifestyle polygraph, where Rob lightens the conversation with stories about gaming with his kids, underrated horror films, and classic cars.

Live from B-Sides Jacksonville, No Password Required welcomes Gina Yacone, virtual CISO at Trace3. Jack Clabby of Carlton Fields and Sarina Gandy, host and producer of the CyberBay Podcast, host a conversation on Gina’s unconventional career path, leadership under pressure, and the power of community in cybersecurity. With career stops in private investigation, digital forensics, and executive security, Gina brings a people-first, purpose-driven perspective to complex cyber risk.

Gina shares how her early work as a private investigator on high-profile criminal defense cases laid the foundation for her success in cybersecurity. She also reflects on raising her hand for big challenges, the rewards and risks of always saying yes, and how authenticity has guided her. She offers insight on why conference hallway conversations can be just as impactful as keynote sessions.

A visible advocate for the cybersecurity community, Gina speaks openly about setting healthy mentorship boundaries and building resilient professional networks.

The episode wraps with the lifestyle polygraph, where Gina lightens the mood with stories from her roller derby days, dream Amazing Race partners, and why John Wick might just be the ultimate executive assistant.

Danny Jenkins is the CEO of ThreatLocker, the leading cybersecurity company that he built alongside his wife. In this episode, hosts Jack Clabby of Carlton Fields and Kayley Melton of the Cognitive Security Institute follow Danny’s journey from a scrappy IT consultant to leading one of the fastest-growing cybersecurity companies in the world.

Danny shares the moment everything changed: watching a small business nearly collapse after a catastrophic ransomware attack. That experience reshaped his mission and ultimately sparked the creation of ThreatLocker. He also reflects on the gritty early days — cold-calling from his living room, coding through the night, and taking on debt before finally landing their first $5,000 customer.

Danny explains the origins of Zero Trust World, his passion for educating IT teams, and why adopting a hacker mindset is essential for modern defenders.

In the lifestyle polygraph segment, Danny relates his early “revenge tech” against school bullies, the place he escapes to when celebrating big wins, and the movie franchise he insists is absolutely a Christmas classic.

Join Carlton Fields attorney and mediator Ed Page and veteran mediator Charles Castagna as they launch Mediation Matters, a podcast exploring the purpose, process, and mindset behind successful mediation. In the inaugural episode, they examine what makes mediation work — from creating a calm, constructive environment and fostering self-determination, to the critical roles of listening, empathy, and preparation. Ed and Charles also share practical guidance for lawyers and clients, including Charles’ “three rules” of preparation, how to set expectations, and why even an impasse can be a productive outcome, offering listeners a deeper understanding of how mediation can transform conflict into meaningful conversation and a resolution of the lawsuit.

Steve Orrin is the federal chief technologist at Intel Corp., where he works with some of the largest IT and IS deployments in the world. In this episode, hosts Jack Clabby of Carlton Fields and Kayley Melton of the Cognitive Security Institute explore Steve’s journey from early hacking and biochemistry research, to founding startups, to his current role shaping secure technology at Intel.

Steve discusses how “the edge” has evolved from simple IoT devices into a complex ecosystem powering everything from aircraft to MRI machines. He shares lessons learned from his startup experience, the importance of building diverse and talented teams, and why security must be built in from the start rather than patched on later.

In the lifestyle polygraph segment, Steve reveals the wild project he’d launch if Intel gave him unlimited resources and shares the best poker tell he’s ever spotted while playing at the World Series of Poker.

DeMarcus Williams, a senior security engineer at Starbucks, has built a career defined by creativity, intuition, and persistence. With roles at the U.S. Department of Defense, AWS/Amazon, and now Starbucks, he specializes in offensive security, red teaming, and adversary emulation. In this episode, DeMarcus joins Jack Clabby of Carlton Fields and Cyber Florida’s Sarina Gandy (guest hosting) to share how his love of video games first sparked his cybersecurity journey — and how competitions like the Southeast Collegiate Cyber Defense Competition cemented his path.

DeMarcus opens up about overcoming imposter syndrome, the unique work-life balance he’s found at Starbucks, and why half of his red teaming comes down to gut instinct. He shares the difference between penetration testing and red teaming, what it’s like preparing for full-scale global operations, and the hacker mindset that still kicks in whenever he walks into a Starbucks café.

In the lifestyle polygraph segment, Sarina poses the ultimate faceoff: what’s the bigger moment — the walk-up to a boxing ring or to the DEF CON keynote stage? And, between Stone Cold, The Rock, and The Undertaker, who would dominate in a capture the flag competition?