Three clients left for cheaper options. Three clients came back.

Here's what they taught me about retention, experience, and why systems matter more than you think.In this episode of Business Behind the Scene, I'm unpacking what happens when clients leave, and more importantly, what makes them come back.

After three former clients returned to EVS after working with other agencies, I realized something: they didn't come back because of our product. They came back because of the experience.We're talking about:• Why clients leave (and why it's not always your fault)• What clients are actually buying, and it's not what you think• The common mistake business owners make with client experience• How systems create consistency, not just efficiency• The "fire the chef" principle that changed my business foreverIf you're a service-based business owner wondering how to keep clients loyal, this one's for you.

📌 Subscribe for more episodes on what it really takes to build a business that thrives with or without you.

0:00 Welcome & Why Clients Leave

2:33 Three Clients Came Back

3:54 What Clients Are Really Buying

5:33 Learning From Clients Who Leave

7:48 Systems Create Great Experiences

9:01 The "Fire the Chef" Principle

10:20 Wrap Up & Call to Action

If this episode gave you even one idea to help you build a business that thrives with or without you, I've done my job. Go implement one thing you heard today.

Say Hi to me on social media!!

Facebook: / themeetupqueen

Instagram: / francescamoifm_official

LinkedIn: / francescamoi

Website: https://empoweringvirtualsolution.com/

Freebie of the week:https://francescamoi.pages.ontraport

....

Check out our new book:https://francescamoi.pages.ontraport

....

Got a question or suggestion? Send us an email:support@empoweringevents.com.au

Most offshore hires don't fail because of the person you hired — they fail because the business wasn't actually ready to hire offshore. After 10+ years helping hundreds of business owners build offshore teams, I'm sharing the biggest mistakes I see over and over again, and exactly what to do differently so your next hire actually works.

In this episode, I break down the EVS Client Success System — the framework we use to help our clients achieve a 92% client success rate — plus a real client story from Lauren Murray on how it worked for her business.

Chapters:

• 0:00 – Intro: Why offshore hires really fail
• 0:47 – Meet Francesca Moi
• 3:13 – Segment 1: Why offshore relationships fail before they begin
• 7:33 – Segment 2: Why great people sometimes don't work out
• 9:55 – Client story: Lauren Murray's experience
• 12:57 – Segment 3: Why businesses feel lost after hiring
• 14:31 – Segment 4: Why long-term success needs more than recruitment
• 16:14 – The one lesson to remember

If this episode gave you even one idea to help you build a business that thrives with or without you, I've done my job. Go implement one thing you heard today.

Say Hi to me on social media!!

Facebook: https://www.facebook.com/themeetupqueen/

Instagram: https://www.instagram.com/francescamoifm_official/

LinkedIn: https://www.linkedin.com/in/francescamoi/

Website: https://empoweringvirtualsolution.com/

Freebie of the week:

https://francescamoi.pages.ontraport.net/va-tasks-guide?utm_source=bbts+podcast

Check out our new book:

https://francescamoi.pages.ontraport.net/ThePowerofDelegationbook

Got a question or suggestion? Send us an email:

support@empoweringevents.com.au

In this episode, we sit down with Fiona Cullen — former elite athlete turned founder of Performistry — to talk about building a leadership training business, the mindset shifts required to lead well, and what it actually looks like to hire and work with offshore support.

Fiona shares her journey from competing internationally as a sprinter and bobsledder to building a leadership consultancy that's trained over 2,000 people, why confidence (not skill) is the #1 thing leaders struggle with, and the real story of onboarding her virtual assistant — including the mistakes, the mindset shifts, and the results.

If you're a business owner thinking about hiring offshore support, or a leader wanting to build real confidence in your team, this conversation is packed with practical insight.

Want offshore support for your business? Comment "YES" below and our team will send you a link to book a call.

🔗 Learn more about Fiona: https://performastery.com.au/

Chapters:

• 0:00 Introduction & welcome
• 1:15 Fiona's background: from elite athlete to business owner
• 10:37 Pivoting to a fully online leadership model
• 19:20 What strong leaders have in common
• 23:48 What it's like coaching leaders 1:1
• 19:20 The turning point: deciding to hire support
• 23:48 Treating your VA like a real employee
• 26:28 Life after hiring her VA, Carmela
• 30:53 Where to find Fiona & work with her

What would your business look like if you finally stopped trying to do everything yourself?

Say Hi to me on social media!!

Facebook: https://www.facebook.com/themeetupqueen/

Instagram: https://www.instagram.com/francescamoifm_official/

LinkedIn: https://www.linkedin.com/in/francescamoi/

Website: https://empoweringvirtualsolution.com/

Freebie of the week:

https://francescamoi.pages.ontraport.net/va-tasks-guide?utm_source=bbts+podcast

Check out our new book:

https://francescamoi.pages.ontraport.net/ThePowerofDelegationbook

Got a question or suggestion? Send us an email:

support@empoweringevents.com.au

🔗 Take the FREE CEO Time Leak Calculator Quiz → https://empoweringvirtualsolution.com/ceo-time-leak-calculator

5 Lessons from Running a Sold-Out Conference

Francesca Moi pulls back the curtain on planning the 2026 Level Up Conference and shares the biggest business lessons from 12+ years running events, lessons that apply to any business, not just events.

Chapters:

• 00:00 – Intro
• 00:34 – Welcome to the episode
• 01:32 – Lesson 1: Success happens long before the event
• 03:28 – Lesson 2: Great teams make growth possible
• 05:14 – Lesson 3: Something will go wrong
• 08:21 – Lesson 4: Customers are the key
• 12:25 – Lesson 5: Leadership is not about you — it's about serving
• 14:29 – Q&A: What surprised me the most about this conference
• 16:50 – The biggest lesson: businesses grow when leaders stop carrying everything themselves
• 18:17 – Final thoughts

If you enjoyed this episode, leave a comment and review, and let us know which lesson resonated most with you!

Join my Facebook Group and watch the trainings inside for more tips and value: / thesuccessfulentrepreneurslounge

Say Hi to me on social media!!

• Facebook: ⁠ / themeetupqueen
• Instagram: ⁠ / francescamoifm_official
• Linkedin: ⁠ / francescamoi
• Website https://empoweringvirtualsolution.com/

• 
  

Freebie of the week: https://francescamoi.pages.ontraport....

Check out our new book: https://francescamoi.pages.ontraport....

Got a question or suggestion? Send us an email:⁠ support@empoweringevents.com.au

What happens when purpose becomes the foundation of a business?

In this inspiring episode, Francesca Moi sits down with Erena Hodgson, Co-Founder of Abloom Care Services, to explore how a deeply personal family experience became the driving force behind one of Australia's growing NDIS providers.

Erena shares how she and her sister built Abloom Care Services from the ground up, the lessons they learned about profitability, leadership, delegation, and why stepping out of your own way is essential if you want your business to grow.

If you're a business owner struggling to do everything yourself, this episode will challenge the way you think about growth, leadership, and building a business that truly serves others.

Chapters

00:00 Welcome and Erena's inspiring story

03:15 Why Abloom Care Services was created

06:45 Growing to a 30-person team

09:30 The moment delegation became necessary

13:00 How hiring a Virtual Assistant changed everything

17:00 Becoming the biggest bottleneck in your business

21:00 Winning back time, clarity, and leadership

24:00 What's next for Abloom Care Services

What would your business look like if you finally stopped trying to do everything yourself?

Say Hi to me on social media!!

Facebook:https://www.facebook.com/themeetupqueen/

Instagram:https://www.instagram.com/francescamoifm_official/

LinkedIn:https://www.linkedin.com/in/francescamoi/

Website:https://empoweringvirtualsolution.com/

Freebie of the week:

https://francescamoi.pages.ontraport.net/va-tasks-guide?utm_source=bbts+podcast

Check out our new book:

https://francescamoi.pages.ontraport.net/ThePowerofDelegationbook

Got a question or suggestion? Send us an email:

support@empoweringevents.com.au

Are you still telling yourself you'll delegate "when you have more time"? In this episode of Business Behind the Scene, Francesca Moi shares the costly delegation mistake she made as a CEO — and the one simple exercise that helped her reclaim 25 hours a week and scale her business faster than ever.If your business can't run without you, you're constantly doing everything, or you can't take a holiday without things falling apart — this episode is for you.🎯 What you'll learn:-The #1 delegation mistake most business owners make-Why hiring a "unicorn" employee is holding you back-The hidden cost of staying busy as a CEO-How staying in operations makes YOU the bottleneck-The mindset shift that helped Francesca go from $120/month to $1.4M-The free tool to identify exactly what to delegate right now🔗 Take the FREE CEO Time Leak Calculator Quiz → https://empoweringvirtualsolution.com/ceo-time-leak-calculator/?nocache321321Chapters:0:00 Introduction – The biggest lie business owners tell themselves0:30 Who this episode is for0:46 The mistake Francesca made when first delegating1:24 The "unicorn employee" trap2:22 The hidden cost of staying busy3:07 Why the CEO becomes the bottleneck3:29 Francesca's story: $120/month to $1.4M4:18 How letting go recovered 25 hours a week4:43 Changing the "good leader" belief5:21 Introducing the CEO Time Leak Calculator Quiz6:13 How to take the quiz + wrap upWhether your business is growing fast or stuck in a messy middle, this episode will show you how to plug the leaks and protect your profits.Join my Facebook Group and watch the trainings inside for more tips and value: / thesuccessfulentrepreneurslounge Say Hi to me on social media!! Facebook: ⁠ / themeetupqueen Instagram: ⁠ / francescamoifm_official Linkedin: ⁠ / francescamoi Website https://empoweringvirtualsolution.com/ Freebie of the week: https://francescamoi.pages.ontraport.... Check out our new book: https://francescamoi.pages.ontraport.... Got a question or suggestion? Send us an email:⁠ support@empoweringevents.com.au

Are you stuck being busy instead of being productive? In this episode of Business Behind the Scene, Francesca Moy reveals why working harder is keeping you from scaling — and what to do instead.

🔑 In this episode you'll learn:

• Why "being busy" is the #1 trap killing your business growth
• The mindset shift from working IN your business to working ON it
• How to identify what to delegate (and what only YOU should do)
• How hiring a Virtual Assistant creates the thinking space you need to scale
• Why you need LESS time , not more ,to grow faster

💡 If you're drowning in emails, admin, customer service, and daily tasks, this episode is for you. Learn how one of Francesca's clients outsourced her admin to a VA in the Philippines and finally unlocked the time and headspace to grow her business.

⏱️ CHAPTERS:

• 0:00 – Introduction & Welcome
• 0:30 – Point 1: The "Busy" Trap & Why It's Holding You Back
• 3:54 – The Shift: Busy Doesn't Mean Productive
• 3:57 – Point 2: Growth Comes From Focus, Not Effort
• 6:30 – Point 3: You Don't Need More Time — You Need More Support
• 8:44 – Point 4: How a Virtual Assistant Creates Thinking Space
• 9:10 – Are You Running Your Business or Is It Running You?
• 9:45 – Book Your Bottleneck Audit

🎙️ Business Behind the Scene is your go-to podcast for real, behind-the-scenes strategies to build, delegate, and scale your business , without burning out.

🔔 Subscribe for weekly episodes and leave a review if this helped you!

Join my Facebook Group and watch the trainings inside for more tips and value: ⁠⁠⁠https://www.facebook.com/groups/thesuccessfulentrepreneurslounge

⁠⁠⁠

Say Hi to me on social media!!

Facebook: ⁠ ⁠⁠⁠https://www.facebook.com/themeetupqueen/

⁠⁠⁠Instagram: ⁠ ⁠⁠⁠https://www.instagram.com/francescamoifm_official/⁠⁠⁠

⁠⁠⁠Linkedin: ⁠ ⁠⁠⁠https://www.linkedin.com/in/francescamoi/⁠⁠⁠

⁠⁠⁠Website ⁠⁠⁠https://empoweringvirtualsolution.com/⁠⁠⁠

Freebie of the week: ⁠⁠⁠⁠https://francescamoi.pages.ontraport.net/va-tasks-guide?utm_source=bbts+podcast

⁠⁠⁠⁠

Check out our new book: ⁠⁠⁠https://francescamoi.pages.ontraport.net/ThePowerofDelegationbook

⁠⁠⁠

Got a question or suggestion? Send us an email:⁠ ⁠⁠⁠support@empoweringevents.com.au

Four years ago, I started Empowering Virtual Solution from scratch, no staff in Australia, no certainty, just a vision and a whole lot of hustle. Today, we're celebrating everything we've built together.

In this special anniversary episode, my team put together a Q&A and handed me questions I had never read before.

No prep.

No filter.

Just me, answering everything raw and honestly.

In this episode, I cover:

• Who Francesca Moi really is — and how she keeps reinventing herself
• Why I started EVS and what problem I knew had to be solved
• How I went from $0 to $1 million in under 12 months — during COVID
• The biggest challenges of the last four years (and what I'm most proud of)
• The #1 lesson I keep learning the hard way: consistency
• The biggest mistakes business owners make when growing a team
• How EVS has changed the lives of both Australian clients and Filipino VAs
• My vision for the next four years of EVS

This episode is personal. It's honest. And I hope it reminds you that building something from scratch is messy, hard, and absolutely worth it.

🎙️ If you've been part of this community from the beginning, thank you. This one's for you.

Connect with Francesca:

• Instagram: https://www.instagram.com/francescamoifm_official/
• LinkedIn: https://www.linkedin.com/in/francescamoi/

Learn more about Empowering Virtual Assistants:

• https://empoweringvirtualsolution.com/