Three clients left for cheaper options. Three clients came back.

Here's what they taught me about retention, experience, and why systems matter more than you think.In this episode of Business Behind the Scene, I'm unpacking what happens when clients leave, and more importantly, what makes them come back.

After three former clients returned to EVS after working with other agencies, I realized something: they didn't come back because of our product. They came back because of the experience.We're talking about:• Why clients leave (and why it's not always your fault)• What clients are actually buying, and it's not what you think• The common mistake business owners make with client experience• How systems create consistency, not just efficiency• The "fire the chef" principle that changed my business foreverIf you're a service-based business owner wondering how to keep clients loyal, this one's for you.

📌 Subscribe for more episodes on what it really takes to build a business that thrives with or without you.

0:00 Welcome & Why Clients Leave

2:33 Three Clients Came Back

3:54 What Clients Are Really Buying

5:33 Learning From Clients Who Leave

7:48 Systems Create Great Experiences

9:01 The "Fire the Chef" Principle

10:20 Wrap Up & Call to Action

If this episode gave you even one idea to help you build a business that thrives with or without you, I've done my job. Go implement one thing you heard today.

Say Hi to me on social media!!

Facebook: / themeetupqueen

Instagram: / francescamoifm_official

LinkedIn: / francescamoi

Website: https://empoweringvirtualsolution.com/

Freebie of the week:https://francescamoi.pages.ontraport

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Check out our new book:https://francescamoi.pages.ontraport

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Got a question or suggestion? Send us an email:support@empoweringevents.com.au

Most offshore hires don't fail because of the person you hired — they fail because the business wasn't actually ready to hire offshore. After 10+ years helping hundreds of business owners build offshore teams, I'm sharing the biggest mistakes I see over and over again, and exactly what to do differently so your next hire actually works.

In this episode, I break down the EVS Client Success System — the framework we use to help our clients achieve a 92% client success rate — plus a real client story from Lauren Murray on how it worked for her business.

Chapters:

• 0:00 – Intro: Why offshore hires really fail
• 0:47 – Meet Francesca Moi
• 3:13 – Segment 1: Why offshore relationships fail before they begin
• 7:33 – Segment 2: Why great people sometimes don't work out
• 9:55 – Client story: Lauren Murray's experience
• 12:57 – Segment 3: Why businesses feel lost after hiring
• 14:31 – Segment 4: Why long-term success needs more than recruitment
• 16:14 – The one lesson to remember

If this episode gave you even one idea to help you build a business that thrives with or without you, I've done my job. Go implement one thing you heard today.

Say Hi to me on social media!!

Facebook: https://www.facebook.com/themeetupqueen/

Instagram: https://www.instagram.com/francescamoifm_official/

LinkedIn: https://www.linkedin.com/in/francescamoi/

Website: https://empoweringvirtualsolution.com/

Freebie of the week:

https://francescamoi.pages.ontraport.net/va-tasks-guide?utm_source=bbts+podcast

Check out our new book:

https://francescamoi.pages.ontraport.net/ThePowerofDelegationbook

Got a question or suggestion? Send us an email:

support@empoweringevents.com.au

In this episode, we sit down with Fiona Cullen — former elite athlete turned founder of Performistry — to talk about building a leadership training business, the mindset shifts required to lead well, and what it actually looks like to hire and work with offshore support.

Fiona shares her journey from competing internationally as a sprinter and bobsledder to building a leadership consultancy that's trained over 2,000 people, why confidence (not skill) is the #1 thing leaders struggle with, and the real story of onboarding her virtual assistant — including the mistakes, the mindset shifts, and the results.

If you're a business owner thinking about hiring offshore support, or a leader wanting to build real confidence in your team, this conversation is packed with practical insight.

Want offshore support for your business? Comment "YES" below and our team will send you a link to book a call.

🔗 Learn more about Fiona: https://performastery.com.au/

Chapters:

• 0:00 Introduction & welcome
• 1:15 Fiona's background: from elite athlete to business owner
• 10:37 Pivoting to a fully online leadership model
• 19:20 What strong leaders have in common
• 23:48 What it's like coaching leaders 1:1
• 19:20 The turning point: deciding to hire support
• 23:48 Treating your VA like a real employee
• 26:28 Life after hiring her VA, Carmela
• 30:53 Where to find Fiona & work with her

What would your business look like if you finally stopped trying to do everything yourself?

Say Hi to me on social media!!

Facebook: https://www.facebook.com/themeetupqueen/

Instagram: https://www.instagram.com/francescamoifm_official/

LinkedIn: https://www.linkedin.com/in/francescamoi/

Website: https://empoweringvirtualsolution.com/

Freebie of the week:

https://francescamoi.pages.ontraport.net/va-tasks-guide?utm_source=bbts+podcast

Check out our new book:

https://francescamoi.pages.ontraport.net/ThePowerofDelegationbook

Got a question or suggestion? Send us an email:

support@empoweringevents.com.au