Paul Evans joins host Beverly Smirnis for a candid conversation on what true customer service looks like in the building industry. For Paul, great customer service begins with taking ownership, regardless of who made the mistake. He emphasizes the importance of setting clear expectations with homeowners, being honest, and guiding them toward what they truly need. His bottom line? A satisfied customer isn’t enough. You want a loyal customer!

Ever wondered what it really takes to build your own home—and whether you could pull it off yourself? In this episode of Building Savvy Bottom Line, host Beverly Smyrnas chats with Patrick Harrington of Blue Sky Consulting and Construction Services to unpack the rising trend of homeowners stepping into the role of general contractor.

With years of experience as a custom builder, Patrick offers honest, practical insights into what works, what doesn’t, and how he guides clients through the maze of permits, subcontractors, and construction choices. It’s not just about saving money—it’s about taking control and having the final say on every detail, every step of the way.

Whether you're planning your own build or simply curious about how the construction landscape is shifting, this episode delivers a candid, behind-the-scenes look at a more empowered approach to homebuilding.

Learn more about Blue Sky Consulting at www.blueskyhouston.com.

Having represented both builders and property owners, Attorney Matthew Motes brings a balanced perspective to construction law. He emphasizes that avoiding disputes often comes down to the “devil in the details” of your builder contract. In this episode, he unpacks key topics including the benefits of arbitration, Cost-Plus versus Fixed Fee payment structures, the Texas Trust Funds Act, structural warranties, homeowner maintenance obligations, builder insurance policies, and subcontractor agreements. Clear communication and upfront alignment on expectations are essential—because the more both parties understand the process, the smoother the experience will be.