Épisodes

  • Client Folders

    Client Folders
    Feb 24 2026

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    Michael, Chris, and Scott explain what "client folders" are and how they can help you keep organized while also protecting yourself from mistakes or misunderstandings.

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    17 min
  • A Deep Dive Into Our First Book: The Travel Advisor's Handbook

    A Deep Dive Into Our First Book: The Travel Advisor's Handbook
    Feb 17 2026

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    For those who may not have read it or are unfamiliar, Michael, Chris, and Scott share details on their first best-selling book - The Travel Advisor's Handbook.
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    30 min
  • Getting to Know Us: Meet Chris Grum, ECC

    Getting to Know Us: Meet Chris Grum, ECC
    Feb 10 2026

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    In our second "get to know our team" episode, Michael and Scott interview their co-author Chris.
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    39 min
  • Is Your Voicemail Helping or Hurting Your Business?

    Is Your Voicemail Helping or Hurting Your Business?
    Feb 3 2026

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    When customers or suppliers call and miss you, what are they hearing and how does that message (or lack of message) affect what they think of your business? Michael, Chris, and Scott share their thoughts and some tips.
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    15 min
  • Getting to Know Us: Meet Michael Akana, ECCS

    Getting to Know Us: Meet Michael Akana, ECCS
    Jan 27 2026

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    Get to know co-author Michael as Chris & Scott interview him.
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    21 min
  • A Deep Dive Into Our 3rd Annual Seminar at Sea

    A Deep Dive Into Our 3rd Annual Seminar at Sea
    Jan 20 2026

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    Chris, Michael, and Scott preview the upcoming 3rd Annual Travel Advisor's Handbooks Seminar at Sea.

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    39 min