Épisodes

  • Why Should I Book with You - Our Answers
    Apr 21 2026

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    Every travel advisor has been asked this question: "Why should I book with you?" Michael, Chris, and Scott share how they answer this question when a new client asks.

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    21 min
  • When World Events Cause Customer Concern
    Apr 14 2026

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    The war with Iran is just the latest in a series of events around that world that cause worry for travelers. Michael, Chris, and Scott share their thoughts on how to ease client anxiety over world events.

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    14 min
  • Announcing Our 2027 Seminar at Sea
    Apr 7 2026

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    Michael, Chris, Scott, and Danielle have all the details in this deep dive into our 4th Annual Seminar at Sea.

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    56 min
  • Working with Difficult Clients
    Mar 31 2026

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    Every travel advisor has experienced a difficult client. But WHY are they being difficult? Is it a legitimate concern, or are they just hard to work with? Michael, Chris, and Scott have some thoughts and some tips.

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    16 min
  • Don't Upsell (and Here's Why)
    Mar 24 2026

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    Every sales course will tell you to always upsell. Michael, Chris, and Scott have a take that might seem counterintuitive but will actually yield better results.

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    9 min
  • A Deep Dive into Our Second Book - The Travel Advisor's Cruise Handbook
    Mar 17 2026

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    Michael, Chris, and Scott break down what you can expect from their second book - The Travel Advisor's Cruise Handbook - and share their favorite lessons form the work.

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    16 min
  • Getting to Know Us: Meet Scott McAlister, ECC
    Mar 10 2026

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    Michael and Chris interview Scott and learn about his family and where his love of travel originated.

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    21 min
  • Beware of the Scammers!
    Mar 3 2026

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    Michael, Chris, and Scott, have a warning about the latest travel-related scams and how you (and your clients) can avoid them.

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    12 min