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What do you do when the customer's itinerary changes and now that favorite port or city will be missed? Michael, Chris, and Scott have some suggestions and a way to prepare customers for this possibility before they book their vacation.

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As you may have heard, our 2027 Seminar at Sea has been canceled. Why did that happen and what are we doing to plan for a new date? Chris has an update.

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Michael, Chris, and Scott are going against the grain with this episode, suggesting that you should NOT do everything for the customer. Sometimes, they need to do it themselves.

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Do you sell price or value? Do you just sell the vacation or add value to the booking? Michael, Chris, and Scott discuss the difference between a good travel advisor and an "order taker."

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Travel advisors love to film videos of ships and staterooms during inspections, but are you videos helping the customer or frustrating them? Michael, Chris, and Scott have some helpful tips for creating better videos and photo galleries during your ship or site inspections.

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Michael, Chris, and Scott help demystify how a cruise ship can be sold out but not at capacity, and now ships can go over 100% capacity.

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A business without a website is missing an opportunity to engage with customers anytime. But is your website and its contents helping or hurting your image? Michael, Chris, and Scott share some tips and some pitfalls to avoid.

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Are you helping or hurting your business by using an "out of office" reply to your emails? Michael, Chris, and Scott have some thoughts.