Glen meets with Edelman Smithfield Managing Director Deidre Campbell to break down the annual Edelman Trust Barometer, the public's "retreat into insularity," and the resulting action items for banks and credit unions. Also- Illinois turns its focus to BNPL while JD Power highlights an FI opportunity, X Money broadens its reach, and the murky NCUA waters begin to clear.

Links related to this episode:

• Edelman Smithfield's Financial Services Trust Barometer: https://www.edelmansmithfield.com/2026-Edelman-Trust-Barometer-Key-Insights-for-Financial-Services
• Edelman's 2026 Global Trust Barometer: https://www.edelman.com/trust/2026/trust-barometer
• Illinois' newly signed BNPL law: https://www.paymentsdive.com/news/illinois-enacts-bnpl-law-pritzker-consumer-crypto/823835/
• JD Power's Buy Now Pay Later customer satisfaction study (good news for FIs): https://www.jdpower.com/business/press-releases/2026-us-buy-now-pay-later-satisfaction-study
• PYMNTS.com on X Money's latest move toward general availability: https://www.pymnts.com/commerce/social-commerce/2026/x-opens-x-money-to-premium-subscribers-ahead-of-broader-launch

Mark your calendar to join the next CU Town Hall- Wednesday July 15 at 3pm ET/Noon PT- our live and lively interactive monthly conversation where credit union leaders tackle the biggest issues facing the sector today. The Town Hall is free to attend, but advance registration is required: https://www.cutownhall.com/

Follow us on LinkedIn:
https://www.linkedin.com/company/best-innovation-group/
https://www.linkedin.com/in/jbfintech/
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Laura Gibson-Lamothe, the Georgia Fintech Academy's Executive Director, provides firsthand coverage of the key takeaways from Money 20/20 Europe. Laura and Glen also discuss broader trends in talent development/demand and regional differences in banking (and smoking! ) regulation. Plus- process reflections spurred by the passing of longtime Fed Chair Alan Greenspan, and the Bank of England sets a new stablecoin standard.

Links related to this episode:

• The Georgia Fintech Academy: https://georgiafintechacademy.org/
• Laura's recent post pondering A Tale of Two Georgias: https://www.linkedin.com/pulse/tale-two-georgias-stablecoins-financial-future-laura-gibson-lamothe-0t7bc/
• One of Laura's Money 20/20 interviews onsite in Amsterdam, with The Fintech Accord's West Richards on Stablecoins, AI & Global Fintech Policy: https://www.youtube.com/watch?v=RYNAZKFEcy0
• Fintech Futures' coverage of the Bank of England's new stablecoin policy: https://www.fintechfutures.com/regulatory-actions/bank-of-england-stablecoins-policy-draft-regulation-uk
• Glen's blog on a VERY eventful month for interchange: https://www.big-fintech.com/a-remarkable-month-for-interchange-but-what-has-really-changed/

Mark your calendar to join the next CU Town Hall- Wednesday July 15 at 3pm ET/Noon PT- our monthly live and lively interactive conversation where credit union leaders tackle the major issues facing the sector today. The Town Hall is free to attend, but advance registration is required: https://www.cutownhall.com/

Follow us on LinkedIn:
https://www.linkedin.com/company/best-innovation-group/
https://www.linkedin.com/in/jbfintech/
https://www.linkedin.com/n/glensarvady/

Our second batch of interviews stemming from the Financial Health Network's EMERGE conference, both with founders of compelling fintech startups: ROX CEO Lara Hodgson (breaking down barriers to SMB credit/liquidity) and Poncho CEO John Brown (financial wellness for military families). Also- the sudden twist in Fiserv's turnaround story.

Links related to this episode:

• ROX: https://www.roxwrite.com/
• Poncho: https://www.poncho.us/
• Poncho CEO John Brown on LinkedIn: https://www.linkedin.com/in/johnprestonbrown/
• The Financial Health Network: https://finhealthnetwork.org/
• Glen's blog on a VERY eventful month in interchange: https://www.big-fintech.com/a-remarkable-month-for-interchange-but-what-has-really-changed/
• A replay of Glen's favorite EMERGE session, featuring Alex Johnson posing "lightning round" questions to a panel including former OCC head Michael Hsu: https://finhealthnetwork.org/event-session/hard-questions-for-the-future-of-finance
• Sister publications Banking Dive and Payments Dive publish differing perspectives on Fiserv CEO Mike Lyon's surprise departure: https://www.paymentsdive.com/news/fiserv-ceo-exits-after-rocky-year/822882/
  https://www.bankingdive.com/news/truist-ceo-lyons-rogers-fiserv/822878/

Follow us on LinkedIn:
https://www.linkedin.com/company/best-innovation-group/
https://www.linkedin.com/in/jbfintech/
https://www.linkedin.com/n/glensarvady/