Glen speaks with Edelman Smithfield’s Deidre Campbell to explore her firm’s new Financial Services Trust Barometer and the (mostly) positive signs for banks and credit unions. Also- the latest Gen AI fiasco has a familiar ring, Illinois’ unworkable interchange law moves bizarrely close to reality, and why the CFPB’s withdrawal of its open banking rule isn’t necessarily cause for celebration.

Links related to this episode:

The 2025 Edelman Financial Services Trust Barometer: https://www.edelmansmithfield.com/trust/2025/trust-barometer/report-financial-sector
Our February conversation with Deidre on global trust overall: https://www.big-fintech.com/scams-grievances-and-the-enduring-value-of-trust/
The Chicago Sun-Times’ mea culpa for printing invented book titles: https://chicago.suntimes.com/press-room/2025/05/20/chicago-sun-times-response-to-may-18-special-section
Our May 2023 “Package Delivery Blues” episode exposing some familiar AI shortcomings: https://open.spotify.com/episode/3njgklKC8n2fehQrjj9s6U si=Uhhi0sSVR1q2qBOLjj_Hmg&nd=1&dlsi=00114d6259894dfa
CU Broadcast’s recent coverage of the Interchange Fee Prohibition Act with the Illinois Credit Union League (NOTE- On May 31 the Illinois General Assembly postponed implementation of the IFPA for a year, until July 1, 2026):
https://www.cubroadcast.com/episodes/3983-how-illinois-interchange-fee-prohibition-act-could-affect-entire-financial-services-industry
Coverage of the CFPB’s decision to pull its Section 1033 (Open Banking) rule: https://www.consumerfinancemonitor.com/2025/05/28/cfpb-will-kill-section-1033-open-banking-rule/

Join us for our next CU Town Hall- Wednesday June 11 at 3pm ET/Noon PT- for a live and lively interactive conversation tackling the major issues facing credit unions today. Industry developments keep coming fast and furious- the CU Town Hall is the place to make sense of these items together. It’s free to attend, but advance registration is required: https://www.cutownhall.com/

Join us on Bluesky! @bigfintech.bsky.social; @154advisors.bsky.social (Glen); @jbfintech.bsky.social (John)
And connect on LinkedIn for insights like the Friday Fintech Five:
https://www.linkedin.com/company/best-innovation-group/
https://www.linkedin.com/in/jbfintech/
https://www.linkedin.com/in/glensarvady/

Recapping this month’s Finovate Spring event, Glen connects with Steven Ramirez (Beyond the Arc) and Elias Kruger (Long Range AI) to compare notes on the standouts and key takeaways- such as agentic AI- from San Diego. Also- Coinbase packs a year’s news into a single week, and Nevada looks to enter the payments fray.

Links related to this episode:

Finovate Spring demo videos: https://finovate.com//videos/?filtertype=&showtypes=FinovateSpring&videostartyear=2025&showletters=A-Z

Beyond the Arc: https://beyondthearc.com/blog/category/fintech

Long Range AI Consulting: https://www.linkedin.com/in/ekruger1/

Our 2023 interview with Crissi Cole of Penny Finance: https://open.spotify.com/episode/7tFFHhmaXPlPO2TbjobAEw

Glen’s blog on Coinbase’s wild week: https://www.big-fintech.com/a-tale-of-two-coinbases/

Payments Dive’s coverage of Nevada’s proposed legislation to create “Payments Banks”: https://www.paymentsdive.com/news/nevada-bill-would-charter-new-payment-banks-retailers-swipe-fees/748041/



Join us for our next CU Town Hall- Wednesday May 21 at 3pm ET/Noon PT- for a live and lively interactive conversation tackling the major issues facing credit unions today. This session will feature a crowdsourcing of takeaways from spring’s credit union/ fintech conference season. The Town Hall is free to attend, but advance registration is required: https://www.cutownhall.com/

Join us on Bluesky!
@bigfintech.bsky.social
@154advisors.bsky.social (Glen)
@jbfintech.bsky.social (John)

And connect on LinkedIn for insights like the Friday Fintech Five:
https://www.linkedin.com/company/best-innovation-group/
https://www.linkedin.com/in/jbfintech/
https://www.linkedin.com/in/glensarvady/

Thank you to our friends at William Mills Agency for providing this week's featured image.
*Image source: William Mills Agency

Glen connects with Paylume’s Andrew Gomez to unpack the burgeoning pay by bank model, explore lessons learned from other countries’ rollouts, and consider the pros and cons facing banks and credit unions. Also- a possible open banking do-over, more stadium naming rights, and resisting the urge to spike the ball before the goal line.

Links related to this episode:

Andrew Gomez/Paylume: https://www.linkedin.com/in/r-andrew-gomez/

Nacha’s Remote Connect, June 6-9: https://payments.nacha.org/remote-connect

Part One of our Nacha Payments conference coverage: https://www.big-fintech.com/getting-direct-about-ach/

CU Daily’s coverage of a positive sign for CUs’ tax exemption: https://thecudaily.com/in-victory-for-credit-unions-cu-tax-exemption-not-targeted-in-committees-bill

The recent CU Town Hall on which we debated implications of the tax exemption: https://www.cutownhall.com/

Bloomberg Law’s coverage of potential Open Banking (Section 1033) reconsideration: https://news.bloomberglaw.com/banking-law/cfpb-plans-to-revisit-open-banking-rule-despite-workforce-cuts

BECU’s partnership with the WNBA’s Seattle Storm, one of several recent naming rights deals: https://storm.wnba.com/news/storm-announce-becu-as-partner-for-performance-center

Join us for our next CU Town Hall- Wednesday May 21 at 3pm ET/Noon PT- for a live and lively interactive conversation tackling the major issues facing credit unions today. This session will feature a round robin on the countless recent regulatory twists and turns. The Town Hall is free to attend, but advance registration is required: https://www.cutownhall.com/

Join us on Bluesky! @bigfintech.bsky.social; @154advisors.bsky.social (Glen); @jbfintech.bsky.social (John)

And connect on LinkedIn for insights like the Friday Fintech Five:
https://www.linkedin.com/company/best-innovation-group/
https://www.linkedin.com/in/jbfintech/
https://www.linkedin.com/in/glensarvady/