319. Improving the Employee Experience
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319. Improving the Employee Experience
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Like many family-owned businesses, Jasons NY Pizza had a moment of reflection during the COVID pandemic. If they wanted to continue to grow and expand, the leadership team would have to create more management positions and solidify a processes for employee pay structures and raises.
Chief Experience Officer Zachary Black joins The Hot Slice podcast to share how these changes have allowed Jasons to double the number of stores it operates in Maine and permitted the owners time to work on the business – not just in the business. The pizzeria now adheres to a pay schedule, and workers know when they can expect raises – and how much. Such new systems have reduced turnover and freed up time to work on a new employee-training program.
SHOW NOTES
Jasons NY Pizza: jasonsnypizza.com
Employee Experience Edition of Pizza Today magazine
Pizza Expo Columbus
July 2026 issue of Pizza Today magazine
