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Winning Her Business

How to Transform the Customer Experience for the World’s Most Powerful Consumers
Lu par : Lisa Wright
Durée : 4 h et 19 min

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Bridget Brennan, CEO of Female Factor, shows listeners how to win sales and grow market share by creating a customer experience that appeals to the most powerful consumers: women.

When people think about the world’s growth markets, they often envision countries like China and India. Yet they miss the largest one right here at home, no matter where you call home: women. With women driving 70 to 80 percent of consumer spending, it would seem an obvious strategy to learn how best to appeal to this continually expanding market. Common sense? Yes. Common practice? No. 

In Winning Her Business, Bridget Brennan, advisor to some of the world’s biggest brands and businesses, provides a road map for selling in a world dominated by the rise of women’s economic power. Brennan introduces the Four Motivators Framework, which shows how every company can help customers feel:

  • Connected to them, their brand, and their business
  • Inspired to buy from them specifically
  • Confident in their buying decisions
  • Appreciated for their business

Showcasing best practices from brands as diverse as Lexus, Sephora, Allstate, and the Minnesota Vikings NFL team, Winning Her Business offers invaluable insights into women as consumers and shows that almost all businesses have an opportunity to create an inclusive customer experience that inspires increased sales, referrals, and repeat business. 

Charts and discussion questions in the audiobook companion PDF download. 

PLEASE NOTE: When you purchase this title, the accompanying PDF will be available in your Audible Library along with the audio.

©2019 Bridget Brennan (P)2019 HarperCollins Leadership

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  • Global
    5 out of 5 stars
  • Interprétation
    5 out of 5 stars
  • Histoire
    5 out of 5 stars
Image de profile pour Jade Fox
  • Jade Fox
  • 14/07/2019

I Am Now A Confident Salesperson AND Consumer

I now recognize bad sales techniques and salespeople. And I am no longer one.

Highly recommended.

  • Global
    5 out of 5 stars
  • Interprétation
    5 out of 5 stars
  • Histoire
    5 out of 5 stars
Image de profile pour Curt Wang
  • Curt Wang
  • 14/04/2019

Straightforward, insightful and practical advice

Brennan's four motivators model for selling to women is straight-forward and memorable. The model provides a helpful checklist that I now keep in mind when working with my female clients (and a lot of this applies to my male clients as well). However, what I found really helpful was the numerous practical and actionable tips for each of the four motivators that were brought to life with relevant real world examples.