Let's Talk
Make Effective Feedback Your Superpower
Impossible d'ajouter des articles
Désolé, nous ne sommes pas en mesure d'ajouter l'article car votre panier est déjà plein.
Veuillez réessayer plus tard
Veuillez réessayer plus tard
Échec de l’élimination de la liste d'envies.
Veuillez réessayer plus tard
Impossible de suivre le podcast
Impossible de ne plus suivre le podcast
Bénéficiez gratuitement de Standard pendant 30 jours
5,99 €/mois après la période d’essai. Annulation possible à tout moment
Let's Talk
Lu par :
Therese Huston
Acheter pour 15,99 €
-
Lu par :
-
Therese Huston
-
De :
-
Therese Huston
How are you supposed to tell someone that they're not meeting expectations without crushing their spirit? Regular feedback, when delivered skillfully, can turn average performers into the hardest workers and stars into superstars. Yet many see it as an awkward chore: Recent studies have revealed 37% of managers dread giving feedback, and 65% of employees wish their managers gave more feedback.
This trail-blazing new model eliminates the guesswork. Dr. Therese Huston, the founding director of the Center for Excellence in Teaching and Learning at Seattle University, discovered that the key to being listened to is to listen. First, find out what kind of feedback an employee wants most: appreciation, coaching, or evaluation. If they crave one, they'll be more receptive once their need has been satisfied. Then Huston lays out counterintuitive strategies for delivering each type of feedback successfully, including:
- Start by saying your good intentions out loud: it may feel unnecessary, but it makes all the difference.
- Side with the person, not the problem: a bad habit or behavior is probably less entrenched than you think.
- Give reports a chance to correct inaccurate feedback: they want an opportunity to talk more than they want you to be a good talker.
-
This handbook will make a once-stressful ordeal feel natural, and, by greasing the wheels of regular feedback conversations, help managers improve performance, trust, and mutual understanding.
adbl_web_anon_alc_button_suppression_c
Aucun commentaire pour le moment