Tough Conversations at Work
Practical Scripts for Feedback, Boundaries, and Everyday Conflict
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Tough Conversations at Work
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AI Voice
Acheter pour 8,91 €
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Lu par :
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AI Voice
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ONIX Books
Ce titre utilise une narration à voix virtuelle
La voix virtuelle est une narration générée par ordinateur pour les livres audio.
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Know what you need to say, but struggle to say it when the moment arrives?
Tough Conversations at Work gives you practical language for the conversations that can make an ordinary workday difficult: a missed handoff, an unfair criticism, another task you cannot fit in, or a disagreement with your manager.
Through realistic workplace scenes and clearly spoken dialogue, you will explore how to prepare a useful opening, give specific feedback, receive criticism without accepting every accusation, explain workload tradeoffs, and repair a mistake with action.
You will also learn ways to slow a heated exchange, clarify a message that landed badly, and turn a vague promise into a next step with an owner and a time to follow up. The examples include offices, service businesses, warehouses, and remote teams, with outcomes that do not always end in instant agreement.
Ten focused chapters and a closing practice session help you adapt the words to your own situation. You can follow the entire audiobook without a worksheet.
For employees, team leads, and new managers who want to communicate more clearly while respecting their own limits and other people’s perspectives. This is general communication guidance; serious misconduct and safety concerns may require appropriate support beyond a private conversation.
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