Couverture de Ep. 206: Betsy Hamm: What Great Leaders Get Right About People, Priorities, and Growth

Ep. 206: Betsy Hamm: What Great Leaders Get Right About People, Priorities, and Growth

Ep. 206: Betsy Hamm: What Great Leaders Get Right About People, Priorities, and Growth

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On this episode of The Corvus Effect®, I sat down with Betsy Hamm, growth strategist, brand builder, keynote speaker, and founder of Lifted Studio. With more than 25 years across hospitality, entertainment, and franchising, Betsy reflects on helping Duck Donuts scale from roughly 20 locations to nearly 200 after joining the company in 2016.Betsy breaks down what fast-growing founder-led businesses need before they can scale: clear goals, stronger systems, defined roles, disciplined priorities, and a leadership team capable of keeping everyone aligned. She also shares what changed when Duck Donuts moved from founder-led ownership to private equity during the COVID era, and how communication and credibility helped her lead through pressure from multiple directions.Along the way, we get into Betsy’s transition into fractional work through Lifted Studio, why meaningful impact takes longer than a quick project, and how founders can become bottlenecks when their companies outgrow the team that originally got them there. We also talk about why the people required at 20 locations may not be the same people needed at 100, and why strong leaders have to balance accountability with trust, relationships, and emotional intelligence.Chapters:0:00 Coming up1:04 Introducing Betsy Hamm02:33 Scaling Duck Donuts From 20 to 20003:35 Building the Foundation for Growth06:02 Balancing Growth and Financial Responsibility07:18 Founder-Led vs. Private Equity09:04 Leading Through COVID and Supply Chain Pressure10:49 Keeping Teams Motivated During Crisis13:41 Keeping Your Identity Beyond the Job17:24 Why Betsy Hamm Chose Fractional Work20:19 Why Real Business Impact Takes Time22:23 Building Credibility With Founders25:24 Prioritizing What Matters Most27:44 Why Scaling Changes the Team29:18 The Leadership Double Bind31:20 People Skills Make or Break Leaders34:09 A Message to Betsy Hamm's Daughters35:39 How to Connect With Betsy Hamm35:57 Final Advice for Growing BusinessesThe Corvus Effect® is what happens when a service business stops depending on its founder. If the business runs on you, you’re the bottleneck, you can’t take a real vacation, and it couldn’t be sold without you. This channel is about changing that.▶ Work with Corvus: https://calendly.com/corvus-solutions...▶ Take the Vacation Test: https://corvussolutions.co/vacation-t...▶ Website: https://corvussolutions.co▶ Contact: contact@corvussolutions.coHosted by Scott Raven, Business Operations Architect at Corvus Solutions.#TheCorvusEffect #FounderLed #OwnerDependency
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