Why is it So Hard to be Honest in Service?
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Why is it So Hard to be Honest in Service?
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In today's episode of Let's Talk Service, our host Eve Ward discusses why it's so hard to be honest with service providers, particularly those that work in our homes. Why do we struggle to ask for what we want? And how can we tell a service provider they haven't given us what we asked for, without coming across as rude, or upsetting anyone?
Eve also gives her thoughts on tipping culture while recounting her recent experience of buying a coffee; why do we feel so pressured to give, and what's considered too much or too little?
All this and more, on this week's episode of Let's Talk Service.
In this episode, we discuss:
[0:40] - our frustrations this week
[2:18] - how do our emotions act as barriers to honesty?
[3:15] - Eve's hammer; an experience
[5:40] - the importance of communication
[9:35] - both sides of the client/service provider relationship
[12:00] - honesty in our industry
[13:37] - annoyance clouds our judgment
[15:02] - the varied ways people speak to me
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