Why MSPs Must Embrace Agentic AI Today | Stetson Tenney
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Why MSPs Must Embrace Agentic AI Today | Stetson Tenney
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Stetson Tenney joins Rob Scott to discuss the agentic AI transformation for MSPs and the shift from Managed Service Provider to Managed Intelligence Provider (MIT).
He shares the playbook Miply uses to help MSPs deploy digital workers, monetize AI, and protect margin as seat-based billing erodes.
Key Insights:
MSPs must evolve from managing workstations and users to deploying and managing digital workers for their clients
Agentic AI is collapsing traditional MSP revenue models as per-seat and per-device billing erodes
Successful AI transformation requires business-outcome conversations with executives, not ticket-count conversations with technicians
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