Épisodes

  • Episode 4: S6 - Episode #4: The SEED Program
    Nov 10 2021

    This summer, after months of planning, Tangoe’s Operations department rolled out the Service Delivery Manager Service Excellence Employee Development Program. Also known as the SDM SEED Program. In late September, our first round of Service Delivery Managers went in front of the SDM Quarterly SEED Board, and eleven employees achieved SEED certification. In this episode, you get to hear global experiences from three of the certified: Vicky Pearce, from England; Christian Smith from the United States; and Imran Hussain, from India. You’ll learn why they each decided to take part in the SEED program, some valuable things they’ve learned throughout the process and how it has and will continue to help them in their role. And of course, because this is the What is Culture podcast, you’ll also get to learn more about them beyond their work. 

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    18 min
  • Episode 3: S6 - Episode #3: Recognition
    Sep 12 2021

    Carmen Sorice, Tangoe's Senior Vice President of Strategic Partnerships, is fairly new to the company though is already making a big impact. In this candid episode, we talk about how to have both productive work weeks and productive weekends, why recognition is an important part of being a leader, what it takes to become a best place to work, and how he’s helping build a “winning culture” within the sales organization.

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    17 min
  • S6 - Episode #2: Customer & Employee Experience
    May 31 2021
    Derek McCauley, Tangoe’s Vice President of Services, indirectly supports and manages a team within our operations department comprised of nearly 250 employees. Hear what he believes makes a company, “a best place to work.” In addition, you’ll get to learn more about Tangoe’s newly released SEED (Service Excellence Employee Development) Program and our commitment to improving the customer and employee experience.
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    16 min
  • S6 - Episode #1: Integrity
    Apr 22 2021
    One of Tangoe’s Priorities for 2021 is to become, “The best place to work.” But what does that mean to different people across our organization? What do we expect from our jobs, our colleagues, our managers? What does it take for a company to be considered a best place to work? In season six, we’ll search for answers to all those questions. The premiere episode features Patricia Cairns, Tangoe’s Service Delivery Manager, who has been with the company since 2010 when she began as an Invoice Processing Analyst shortly after college. We cover quite a bit in a short time: we talk about her childhood dream of becoming a commercial airline pilot, her African culture, her perception of what it means to be a best place to work, and why integrity is a huge factor.
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    16 min
  • S5 - Episode #9: A Culture of Cybersecurity
    Oct 8 2020
    October is Cybersecurity Awareness Month, which is a time to raise the collective awareness of online threats and vulnerabilities. It's also a time to ensure that everyone does their part to increase online safety and security. You might be wondering: What does cybersecurity have to do with culture? Why is this a relevant topic for this podcast? Both fair questions, and in this episode, you will hear Tangoe’s Chief Information Officer, Mark Troller, discuss what it means—and why it’s so important—to help foster a culture of cybersecurity.
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    17 min
  • S5 - Episode #8: Charity Miles
    Sep 21 2020
    Gene Gurkoff founded Charity Miles in 2012 in honor of his grandfather who passed away from Parkinson’s Disease. Eight years later, it’s one of the top-rated health and fitness apps, and the #1 charity app in the app store. In this episode, we talk about Charity Miles’ Empowerment Program, which is designed for companies looking to build a culture that values health, empathy, and giving back. In addition, Gene and I discuss some challenges associated with being an entrepreneur, as well as his own podcast The Extra Mile, and of course, his take on company culture.
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    36 min
  • S5 - Episode #7: Compilation - Sixth Look Back
    Sep 8 2020
    This compilation episode features the past ten conversations, which aired from May to August 2020, and includes a wide variety of guests (both inside and outside of Tangoe) from current and former employees, to entrepreneurs, to professors. To hear any of the ten episodes featured here today, visit whatisculturepodcast.com and the associated blog for this episode includes information and links to every guest.
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    20 min
  • S5 - Episode #6: Refresh Button
    Aug 18 2020
    In this week’s episode, Anna Evans and Austin Trout, both Tangoe employees from Indianapolis who serve on the culture committee, come onto the podcast to discuss challenges posed on their teams during the pandemic and to address why our entire organization must work to think differently about how best to engage our employees during a very challenging time.
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    37 min