This summer, after months of planning, Tangoe’s Operations department rolled out the Service Delivery Manager Service Excellence Employee Development Program. Also known as the SDM SEED Program. In late September, our first round of Service Delivery Managers went in front of the SDM Quarterly SEED Board, and eleven employees achieved SEED certification. In this episode, you get to hear global experiences from three of the certified: Vicky Pearce, from England; Christian Smith from the United States; and Imran Hussain, from India. You’ll learn why they each decided to take part in the SEED program, some valuable things they’ve learned throughout the process and how it has and will continue to help them in their role. And of course, because this is the What is Culture podcast, you’ll also get to learn more about them beyond their work. 

Carmen Sorice, Tangoe's Senior Vice President of Strategic Partnerships, is fairly new to the company though is already making a big impact. In this candid episode, we talk about how to have both productive work weeks and productive weekends, why recognition is an important part of being a leader, what it takes to become a best place to work, and how he’s helping build a “winning culture” within the sales organization.