What Manufacturing Can Teach Us About Customer Service Operations
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What Manufacturing Can Teach Us About Customer Service Operations
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- CCW Digital's Principal Analysts Brian Cantor and Matt Wujciak sit down with ServiceNow’s Industries Director, Manufacturing, Joe Mulrooney to discuss:
- The increasing importance of after sales support, specifically in manufacturing (and what other industries can learn as well)
- Challenges and obstacles to focus on such as: process optimization, complex processes and silos across departments, and a changing workforce
- What the answers and lessons learned from manufacturers and service employees who have matured some of these
- As well as more specific customer service topics such as cloud technology, increasing customer satisfaction scores, and so much more
- For a deeper dive into this topic, check out ServiceNow’s whitepaper on Digitization: the fuel for after-sales services growth.
See omnystudio.com/listener for privacy information.
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