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Wash Talk: The Carwash Podcast

Wash Talk: The Carwash Podcast

De : Babcox Media
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 Wash Talk: The Carwash Podcast, created by Professional Carwashing & Detailing magazine, covers industry trends, ideas and strategies that will help make your carwash more profitable. Hear what carwash owners, operators, manufacturers and distributors have to say in our exclusive interviews and audio articles.Copyright Babcox Media Economie
Épisodes
  • Episode 265: Inside Qual Chem’s new Evergreen carwash chemical line

    Episode 265: Inside Qual Chem’s new Evergreen carwash chemical line
    May 7 2026
    In this episode of Wash Talk: The Carwash Podcast, host Kyle Alexander sits down with Ryan Molinelli, vice president of sales at Qual Chem, and Joseph Moldovan, founder of Qual Chem, to discuss the company’s biggest product launch in years: a 10-product Evergreen carwash chemical line debuting at The Car Wash Show in Nashville. Molinelli and Moldovan share what operator feedback drove the development, why a non-corrosive, biodegradable formulation made sense for today’s tunnels, self-serves and in-bay automatics, and how the line ships in compact 2.5-gallon containers to reduce freight costs and plastic waste. The conversation also covers Luminaura Repel, a new addition to Qual Chem’s premium Luminaura family that targets microbead removal and water release, plus how the Evergreen and premium lines can be combined for tougher cleaning needs. The episode wraps with what visitors can expect at booth 1413 in Nashville and where Qual Chem sees carwash chemistry headed next.
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    29 min
  • Episode 264: Using carwash video analytics to drive growth with Aaron McGee

    Episode 264: Using carwash video analytics to drive growth with Aaron McGee
    Apr 23 2026
    In this episode of Wash Talk: The Carwash Podcast, host Brian Ankney welcomes Aaron McGhee of Interface Systems for a conversation on how carwash video analytics are reshaping site security, customer experience and operational efficiency. McGhee shares what operators across the carwash vertical have been asking for in 2025 and why video has emerged as the fastest-evolving category in the security industry. The discussion explores how modern multi-sensor and 360-degree cameras, paired with edge and cloud-based analytics, are replacing legacy closed-circuit television systems and reducing the amount of equipment operators need on site. McGhee explains how remote video monitoring acts as an extra set of eyes for highly automated, thinly staffed carwash locations, helping deter loitering, prevent liability incidents and even welcome customers through two-way audio. The conversation also covers the growing role of recurring managed services — from cloud storage and encryption to cybersecurity updates — and why offloading that work to a partner lets operators focus on growth. McGhee closes with practical advice for owners evaluating their current technology stack and looking for ways to turn existing cameras into a tool that improves the customer journey.
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    26 min
  • Episode 263: Unlocking carwash customer retention through AI with Michael Pelikan

    Episode 263: Unlocking carwash customer retention through AI with Michael Pelikan
    Apr 2 2026
    In this episode of Wash Talk: The Carwash Podcast, host Kyle Alexander welcomes Michael Pelikan, director of operations Retention Express, for a data-driven conversation on how artificial intelligence is transforming carwash customer retention and reshaping how operators understand their customer base. Pelikan opens by identifying the single most overlooked data point in the industry: why customers are actually contacting a carwash in the first place. He explains that most operators rely on transactional metrics — wash counts, membership totals and churn — while behavioral and experiential data goes largely uncaptured, and why that blind spot has real revenue consequences. Pelikan shares how Retention Express organizes customer interactions into three core categories — intent, sentiment and outcome — and how tracking each reveals pressure points across operations and the customer experience. He also breaks down how phone calls and virtual chat assistants serve different behavioral patterns, with phone interactions skewing toward immediate resolution while website chat tends to be more exploratory and revenue-generating. The episode also covers how application programming interface (API) connections enable operators to personalize each interaction and how custom dashboards surface the right data for operators at every level. The discussion closes with a look at carwash customer retention as the industry's single biggest revenue opportunity. Pelikan makes the case that protecting existing membership revenue, rather than focusing solely on acquisition, is where AI delivers its greatest return — ensuring every customer contact is answered, every question addressed and every member given a reason to stay.
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    21 min
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