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This week’s enterprise software developments underscore a widening gap between rapid AI-driven platform innovation and the unresolved execution risks embedded in large-scale ERP programs. On one side of the ledger, Mendix and OutSystems both advanced their agentic AI roadmaps with new releases aimed at operationalizing autonomous workflows, while ServiceNow’s unveiling of its AI Experience, Sprinklr’s new AI capabilities, and Braze’s product enhancements at Forge 2025 reinforce how aggressively vendors across ITSM, CX, and marketing automation are repositioning around AI-first interaction layers. Salesforce’s latest Slack updates and Upstream Works’ enhanced agent desktop further extend this trend into collaboration and contact center operations, signaling that AI augmentation is now table stakes across front-office and service environments. In parallel, Plex’s expanded connected worker integrations highlight how these same concepts are being pushed into manufacturing execution and workforce enablement, while Cleo’s invoice payment and financing solution reflects growing pressure to modernize B2B financial operations. Yet this innovation narrative is tempered by Daedong USA’s loss of an injunction in its ERP dispute—placing its $11.4 billion suit in jeopardy—which serves as a reminder that beneath the AI acceleration, legacy implementation failures, legal exposure, and governance breakdowns continue to create material risk for enterprises betting on large transformation programs.

In today's episode, we invited a panel of industry analysts for a live discussion on LinkedIn to analyze current enterprise software stories. We covered many grounds including the direction and roadmaps of each enterprise software vendors. Finally, we analyzed future trends and how they might shape the enterprise software industry.

Video: https://www.youtube.com/watch?v=_Arr9GjwOBs

Questions for Panelists?
🔗Sam Gupta: linkedin.com/in/samguptausa/
🔗Robert Kramer: linkedin.com/in/robert-kramer-58239b22/
🔗Michael Fauscette: linkedin.com/in/mfauscette/
🔗Jon W. Hansen: linkedin.com/in/jwhansen/
🔗Jan Burian: linkedin.com/in/janburian/

Background Soundtrack: Away From You – Mauro Somm

For more information on growth strategies for SMBs using ERP and digital transformation, visit our community at wbs. rocks or elevatiq.com. To ensure that you never miss an episode of the WBS podcast, subscribe on your favorite podcasting platform.

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HCM operates under a different operational gravity, shaped by higher data sensitivity, greater regulatory exposure, and people-centric workflows that do not map cleanly to financial or supply chain logic. HR data carries a uniquely elevated risk profile, and processes such as payroll, benefits, compliance, recruiting, onboarding, training, and performance management introduce specialized data models and integration needs that demand purpose-built platforms. Adoption also follows a different maturity curve, with most organizations starting from basic payroll—often via a PEO or standalone system—and gradually layering in more strategic HR capabilities as workforce size and complexity increase. Because HCM spans multiple micro-segments and specialization layers that vary materially by industry, geography, and workforce composition, it must be evaluated as its own architectural layer, not merely as an ERP add-on, to ensure long-term system fit and operational resilience.

In this episode, our host Sam Gupta discusses the top HCM software in 2026. He also discusses several variables that influence the rankings of these HCM software. Finally, he shares the pros and cons of each HCM software.

Video: https://www.youtube.com/watch?v=LVe9TBkCoG0
Read: https://www.elevatiq.com/post/top-hcm-software/

Questions for Panelists?
🔗Sam Gupta: linkedin.com/in/samguptausa/r-58239b22/

Background Soundtrack: Away From You – Mauro Somm

For more information on growth strategies for SMBs using ERP and digital transformation, visit our community at wbs. rocks or elevatiq.com. To ensure that you never miss an episode of the WBS podcast, subscribe on your favorite podcasting platform.

Send a text

This week’s enterprise software headlines highlight a market simultaneously accelerating into agentic AI while still wrestling with the structural and legal fallout of past transformation failures. On the innovation front, Genstore’s $10M seed round, Tray.ai’s launch of the Tray Agent Hub, and new agentic releases from Mendix and OutSystems underscore how aggressively vendors are repositioning around autonomous workflows and AI-first orchestration layers. ServiceNow’s unveiling of its AI Experience and Plex’s connected worker integration push the same narrative into IT service management and manufacturing operations, signaling that agentic concepts are no longer confined to experimental edges of the stack. At the same time, a parallel storyline of governance and execution risk is playing out, with Zimmer Biomet’s $172M ERP lawsuit against Deloitte, Europe’s continued delays fixing a troubled Oracle system, Daedong USA’s faltering ERP injunction, and the EU Commission’s investigation into SAP’s practices reinforcing how fragile large-scale enterprise transformations remain. Together, these developments paint a bifurcated 2026 landscape: rapid platform innovation driven by AI ambition on one side, and unresolved accountability, regulatory scrutiny, and implementation risk on the other.

In today's episode, we invited a panel of industry analysts for a live discussion on LinkedIn to analyze current enterprise software stories. We covered many grounds including the direction and roadmaps of each enterprise software vendors. Finally, we analyzed future trends and how they might shape the enterprise software industry.

Video: https://www.youtube.com/watch?v=m3VmbEsy5uQ
Questions for Panelists?
🔗Sam Gupta: linkedin.com/in/samguptausa/
🔗Robert Kramer: linkedin.com/in/robert-kramer-58239b22/
🔗Kenneth ("Kengon") Gonzalez: linkedin.com/in/kengon/
🔗Thomas Wieberneit: linkedin.com/in/thomaswieberneit/
🔗Charles Brennan: linkedin.com/in/charles-brennan-048901132/

Background Soundtrack: Away From You – Mauro Somm

For more information on growth strategies for SMBs using ERP and digital transformation, visit our community at wbs. rocks or elevatiq.com. To ensure that you never miss an episode of the WBS podcast, subscribe on your favorite podcasting platform.