Hear how voice communication is experiencing a strategic resurgence as an intelligent interface powered by AI. Bill Dellara, Chief Product Officer at VOSS, explains that while digital channels have dominated customer experience innovation for years, AI is now transforming voice from a legacy channel into a data-rich, analyzable medium. The contact center is leading this transformation where AI handles routine queries, augments agents with real-time insights, and feeds analytics engines. However, Dellara emphasizes that this AI-driven transformation depends critically on high-quality voice infrastructure, as poor call quality corrupts the data that AI systems rely on. VOSS provides solutions for monitoring voice performance, automating provisioning, and ensuring operational visibility across CX platforms and voice infrastructure, positioning organizations to capitalize on intelligent voice innovation and turn conversations into measurable business value.

Christopher Martini from VOSS Solutions presents a case study of a successful global Microsoft Teams phone migration that transitioned nearly 60,000 users across four regions in under seven months with zero business disruption. The project achieved over $2M in cost savings while demonstrating that large-scale cloud voice transformations can be executed seamlessly when built on proper methodology. Martini outlines the hidden complexities of global migrations, including coordinating distributed environments, managing multiple stakeholders, and maintaining operations across different time zones and regulatory requirements. He presents VOS Solutions' blueprint for success, which includes a global migration framework with local precision, structured after-hours cutover waves, deep collaboration across all teams, and automation built into delivery processes. The presentation serves as both a success story and a guide for organizations planning their own voice transformation projects, emphasizing that speed doesn't require shortcuts when quality is engineered into every step of the process.

In this insightful blog, Jamie Litherland, Solutions Owner at VOSS, discusses the automation advantage in reducing workplace costs and complexities through intelligent license management. The talk is part of a series exploring how organizations can effectively manage their Microsoft 365 environments. Addressing the issues of license sprawl and operational complexities caused by traditional management methods, and highlighting how automation connects licensing to real-time workforce changes. By reclaiming and repurposing unused licenses and providing granular insights into license usage, organizations can achieve proactive decision-making, ensuring compliance and optimizing costs. Litherland advocates for a governance framework that combines visibility and control for successful digital workplace management, positing that organizations embracing these strategies will drive efficiency and maximize the return on technology investments in the coming year.