Hear how voice communication is experiencing a strategic resurgence as an intelligent interface powered by AI. Bill Dellara, Chief Product Officer at VOSS, explains that while digital channels have dominated customer experience innovation for years, AI is now transforming voice from a legacy channel into a data-rich, analyzable medium. The contact center is leading this transformation where AI handles routine queries, augments agents with real-time insights, and feeds analytics engines. However, Dellara emphasizes that this AI-driven transformation depends critically on high-quality voice infrastructure, as poor call quality corrupts the data that AI systems rely on. VOSS provides solutions for monitoring voice performance, automating provisioning, and ensuring operational visibility across CX platforms and voice infrastructure, positioning organizations to capitalize on intelligent voice innovation and turn conversations into measurable business value.

Christopher Martini from VOSS Solutions presents a case study of a successful global Microsoft Teams phone migration that transitioned nearly 60,000 users across four regions in under seven months with zero business disruption. The project achieved over $2M in cost savings while demonstrating that large-scale cloud voice transformations can be executed seamlessly when built on proper methodology. Martini outlines the hidden complexities of global migrations, including coordinating distributed environments, managing multiple stakeholders, and maintaining operations across different time zones and regulatory requirements. He presents VOS Solutions' blueprint for success, which includes a global migration framework with local precision, structured after-hours cutover waves, deep collaboration across all teams, and automation built into delivery processes. The presentation serves as both a success story and a guide for organizations planning their own voice transformation projects, emphasizing that speed doesn't require shortcuts when quality is engineered into every step of the process.

In this insightful blog, Jamie Litherland, Solutions Owner at VOSS, discusses the automation advantage in reducing workplace costs and complexities through intelligent license management. The talk is part of a series exploring how organizations can effectively manage their Microsoft 365 environments. Addressing the issues of license sprawl and operational complexities caused by traditional management methods, and highlighting how automation connects licensing to real-time workforce changes. By reclaiming and repurposing unused licenses and providing granular insights into license usage, organizations can achieve proactive decision-making, ensuring compliance and optimizing costs. Litherland advocates for a governance framework that combines visibility and control for successful digital workplace management, positing that organizations embracing these strategies will drive efficiency and maximize the return on technology investments in the coming year.

See how organizations can strengthen governance in their Microsoft 365 and Teams environments through security by design principles, and smart access controls. The blog addresses the common challenge of access control sprawl that accumulates over time, creating security risks through too many administrators, insufficient guardrails, and inconsistent permissions that don't align with business needs. Rather than treating security as an afterthought, forward-thinking organizations are embedding permission management directly into their operational framework. VOSS offers a solution through tenant-wide role-based access control (RBAC) that maps roles directly to organizational structures, allowing regional administrators to work autonomously while maintaining global policy consistency. This approach ensures accountability, reduces overprivileged accounts, provides clear audit trails, and supports regulatory compliance while enabling teams to operate efficiently and focus on strategic initiatives rather than incident response.

Hear how enterprises with strong Microsoft 365 monitoring capabilities are still missing a critical component: governance. While monitoring tools effectively show what's happening in digital workplace environments, they can't prevent issues from occurring or address root causes. This gap is particularly pronounced in global organizations where fragmented environments lead to inconsistent configurations, unclear ownership, and rising costs. VOSS bridges this gap by providing a governance framework that includes policy-driven automation, delegated administration, and hierarchy modeling. This approach transforms IT operations from reactive monitoring to proactive management, resulting in more predictable costs, reduced compliance risk, and consistent user experiences across the organization.

Bill Dellara, Chief Product Officer at VOSS, presents the company's strategic approach to AI integration in their platform for Microsoft 365 and cloud-based UC environments. He explains how VOSS differentiates itself from vendors who simply add AI as a marketing label by embedding AI as an intelligence layer built into their core platform. The presentation covers five core AI principles: insights and guidance, productivity and efficiency, predictive analytics, proactive monitoring, and agentic automation. Dellara highlights the major enhancements in VOSS 25.3, particularly the evolution of Wingman, their AI assistant for administrators, which now offers fully agentic capabilities with conversation history, context understanding, expanded action recommendations, deeper platform data access, and guided troubleshooting for user experience issues. He concludes by outlining the roadmap for 2026, focusing on deeper automation and richer insights, while inviting customer feedback to shape future development.

Discussing the evolution of digital workplace priorities as we approach 2026, Bill Dellara explains how 2025 marked a turning point where enterprises shifted focus from collaboration features to deeper concerns about governance, risk management, and data ownership. This blogcast covers how AI capabilities have become table stakes, while governance and compliance have emerged as primary buying drivers. Dellara highlights how regulated industries are leading this transformation, and emphasizes that digital workplace decisions now involve cross-functional teams beyond IT. He concludes with recommendations for enterprise leaders to prioritize governance, automation, and insights over incremental functionality as they prepare for 2026.

VOSS shares insights from Microsoft Ignite, highlighting how AI, automation, and UC operations are converging to shape the future of digital workplaces. The event reinforced that organizations are moving toward an automation-first mindset, seeking to simplify operations and automate at scale. Microsoft's roadmap emphasizes AI-powered operations and cross-platform governance, areas where VOSS extends native Microsoft capabilities by providing automation maturity, visibility, and performance optimization. VOSS delivers an automation fabric that spans applications and systems, offering lifecycle automation, policy enforcement, and cross-platform orchestration. The platform provides AI-driven insights, end-to-end monitoring, and deep business analytics that help organizations optimize licensing, capacity, and costs while supporting their transition to AI-centered digital workplace models.