Unsolved Tension: Agents Control Access, But Guests Still Matter
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Unsolved Tension: Agents Control Access, But Guests Still Matter
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Two-thirds of travellers now use AI to plan trips, forcing brands to optimise for agent visibility or risk invisibility. Yet building only for algorithms erodes the direct customer relationships that generate loyalty and margin.
About The Invisible Concierge
A five-minute morning briefing on AI, agentic search and the future of travel marketing, built for senior travel marketers who'd rather stay ahead than catch up. Every episode covers what's changing in how travellers discover, consider and book – from AI agents and agentic commerce to search visibility, audience behaviour, and what it all means for travel brands right now. Each episode is AI-generated and presented in an AI voice.
The Invisible Concierge is brought to you by Propellernet, also home to The Digital PR Podcast.
You can ask the archive anything about AI in travel here.Check out our socials and other useful links here.
