Unlocking ServiceNow Lens: On-Screen Intelligence Meets Generative AI
Impossible d'ajouter des articles
Désolé, nous ne sommes pas en mesure d'ajouter l'article car votre panier est déjà plein.
Veuillez réessayer plus tard
Veuillez réessayer plus tard
Échec de l’élimination de la liste d'envies.
Veuillez réessayer plus tard
Impossible de suivre le podcast
Impossible de ne plus suivre le podcast
Unlocking ServiceNow Lens: On-Screen Intelligence Meets Generative AI
-
Lu par :
-
De :
À propos de ce contenu audio
In Episode 49 of Syncing with ServiceNow, host Andy Whiteside is joined by Mike Sabia and John Dahl for an in-depth discussion on ServiceNow Lens—a powerful new capability that uses generative AI to extract and act on data directly from your screen.
The team explores how Lens empowers support agents and developers by instantly capturing error messages, screenshots, and log files, then automatically generating incident tickets, filling in scripts, and suggesting next actions.
You’ll learn:
- How Lens differs from traditional data fabric and RPA tools
- Real-world use cases for troubleshooting and client support
- Key features like custom prompts, multi-source capture, and secure session handling
- Where Lens sits on the spectrum between LLM and agentic AI
- The potential (and limits) of AI in de-escalating and resolving support tickets faster
Whether you’re curious about ServiceNow's AI roadmap or looking to enhance user productivity, this episode is packed with insights.
Tune in and see how on-screen intelligence is transforming the way we work in real time.
Vous êtes membre Amazon Prime ?
Bénéficiez automatiquement de 2 livres audio offerts.Bonne écoute !
Aucun commentaire pour le moment
