Eliana Berger is co-founder and CEO of @JoyfulHealthRCM.

In this episode, Eliana and Zack discuss revenue recovery – how healthcare practices lose revenue through unpaid insurance claims.

Eliana explains denials management, why fixing denials requires more than just filing appeals, and how Joyful Health's AI platform recovers that revenue without requiring practices to change their existing systems.

00:00 Introduction
00:43 What is Joyful Health, and how did Eliana start it?
02:33 What does a healthcare practice's billing tech stack look like?
06:31 Why is healthcare revenue so hard to track?
13:43 What's the difference between a rejection, denial, and stale claim?
17:58 What happens when a claim is denied?
22:25 How does Joyful fit into the billing workflow?
28:53 How do you prioritize what to build?
30:58 What does a 90-95% recovery rate mean?
37:07 How does Joyful reduce the cost to collect?
41:00 What would you change about revenue cycle management?

Learn more about Joyful Health: https://www.joyfulhealth.com/
Read about Joyful Health's Series A: https://www.joyfulhealth.com/post/joyful-health-raises-22m-to-build-denial-intelligence-recovery-infrastructure
Connect with Eliana on LinkedIn: https://www.linkedin.com/in/elianaberger/

Dr. Will Morris is Chief Medical Officer at Tennr. He's also a practicing hospitalist, a former hospital CIO, and former Chief Medical Officer at Google.

In this episode, Will explains how Tennr manages the full referral lifecycle from the receiving provider's perspective, why most referrals end up in a black hole for patients, and how intelligent triage and closed-loop communication can match patients to the right provider at the right time.

00:00 Introduction

01:47 What does Tennr do?

02:42 What is the self-pay referral experience like?

05:48 Is waiting for "Dr. Famous" always the right move?

06:24 What's the difference between a formal and informal referral?

11:13 Why do referrals disappear into a black hole?

13:34 How does closing the referral loop benefit everyone?

17:41 Can Tennr solve the Dr. Famous wait time problem?

24:44 What is "The Goal" and why does it apply to healthcare?

34:01 What does a Tennr implementation actually look like?

36:44 Do health systems that use Epic already have this solved?

40:11 If you could change one thing about RCM, what would it be?

Learn more about Tennr: https://tennr.com
Connect with Dr. Morris on LinkedIn: https://www.linkedin.com/in/mowilliam/

Varun Krishnamurthy is the co‑founder and CEO of Assured Health, an AI-powered provider credentialing and enrollment platform.

In this episode, Zack and Varun talk about credentialing – how insurers check that a healthcare provider is qualified to practice. They cover how provider credentialing works, the bottlenecks it can cause, and how to improve it.

0:00 - Intro
0:44 - How Varun started Assured Health
1:57 - How long does it take for a provider to take insurance?
3:26 - Does provider experience speed up onboarding?
4:20 - How Dawn Health led to Assured Health
7:31 - What must a provider do to accept insurance?
9:11 - Is there a single application for credentialing?
12:15 - How complex is credentialing, really?
15:29 - What else besides credentialing do you need to accept insurance?
18:02 - How do you keep provider data current?
19:51 - Is credentialing a major bottleneck for providers?
22:18 - Credentialing vs. provider enrollment vs. transaction enrollment
25:17 - What are closed panels and why do they matter?
26:30 - When does a credentialing service make sense?
31:05 - What are the steps for credentialing?
34:32 - How can you tell if a provider is already enrolled for insurance?
38:13 - Has anyone tried to standardize credentialing?
40:03 - What Varun would change about RCM

Learn more about Assured Health: https://www.withassured.com/
Connect with Varun on LinkedIn: https://www.linkedin.com/in/varunakrishnamurthy/

Referenced in this episode:
- "Reality has a surprising amount of detail" by John Salvatier: http://johnsalvatier.org/blog/2017/reality-has-a-surprising-amount-of-detail
- "Estonia, the Digital Republic" by Nathan Heller: https://www.newyorker.com/magazine/2017/12/18/estonia-the-digital-republic
- Aadhaar (India's National ID system): https://en.wikipedia.org/wiki/Aadhaar