Australian Gas Infrastructure Group (AGIG) is redefining what it means to put customers first, especially those who need support the most. In this episode of Trending Chats, we speak with Monther Alnababeth, Senior Project Manager at AGIG, about their recent customer experience transformation and how technology, empathy, and smarter processes are helping them better serve vulnerable communities. Tune in to hear the lessons, challenges, and insights behind AGIG’s journey to more connected and compassionate service.

In this episode, Claudia Huynh, Customer Advisor at SAP, steps into the role of a Head of Retail Operations to reveal the hidden costs of disconnected data—and why unifying retail data is no longer optional. Learn how breaking silos and enabling smarter, AI-driven insights can help retailers move from reactive firefighting to proactive, predictive growth.

In this episode, we uncover why master data is the secret growth enabler retailers can’t afford to ignore. Join Matthew Phu, CEO of SimpleMDG, as he explores how clean, trusted data reduces costly errors, powers AI, and fuels agility. Discover why data ownership, smart guardrails, and a growth-first mindset turn master data into your ultimate competitive edge.

Is SAP Business Data Cloud just a rebrand, or a real game-changer? In this episode of Trending Chats, host Dimitri Zarganakis (NTT DATA) breaks down what BDC is, why it matters, and how it’s powering the future of Business AI. From Delta Lake architecture to Databricks integration and Data-as-a-Service, we answer the top 3 questions customers are asking — and why BDC could be the engine of SAP’s next wave of innovation.

On this episode of Trending Chats, Adam Dinneen, Director, Sales Engineering APAC at WalkMe™, reveals why so many digital transformations fail—and the simple people-focused fixes that get results. Don’t miss this eye-opening chat.

Business transformation can be complex, but enterprise architecture is your secret weapon. On this episode of Trending Chats, Josh Beatty, Head of Business Transformation Management, SAP ANZ, explains how to turn data into clear decisions that accelerate change.

Transformations can feel overwhelming—but they don’t have to be. Unlock three powerful steps focused on process, leadership, and ownership with Matt Wilkinson, that will help you lead change with confidence and clarity.

In this episode of Trending Chats, Shirish Shrinet, Senior Solutions Advisor at SAP, explores the most overlooked secret to CX success and how businesses can bridge the gap between automation and human interaction. From choosing the right channels to using AI without losing the personal touch, we’ll uncover strategies to create meaningful customer experiences that drive loyalty and growth.

Tune in now to learn how to connect with customers in a way that truly makes an impact.