In this episode of HUMAN-CENTERED AI, a Special edition by Transform Tomorrow Today, Jake Mannino shares how Microsoft has built and scaled a coaching culture designed around growth, development and human potential.

Jake takes us inside the journey from reframing coaching as a developmental opportunity rather than a remedial intervention, to creating a global programme supported by more than 100 certified coaches and reaching thousands of employees. He explores what it takes to make coaching work at scale, including psychological safety, listening to employees, measuring impact, adapting across cultures and demonstrating organisational value.

The conversation also looks ahead to the next generation of coaching in the age of AI. Jake reflects on how technology can support coaches with insight, analysis and research, while arguing that presence, empathy, adaptability, active listening and genuine human-to-human connection remain fundamental. As workplaces navigate increasing uncertainty and change, coaching may become more important than ever in helping people stay grounded, develop their potential and adapt to what comes next.

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In this episode of HUMAN-CENTERED AI, a Special edition by Transform Tomorrow Today, Marina Niforos explores one of the defining questions of our time: what will work look like as artificial intelligence transforms organizations, leadership, and society? An economist, corporate board member, and doctoral researcher in AI governance at Johns Hopkins University, Marina examines how AI is reshaping jobs, skills, and the social contract between employers and employees.

Rather than focusing solely on job displacement, Marina argues that AI is fundamentally redistributing tasks, forcing organizations to redesign operating models while requiring leaders to navigate unprecedented levels of uncertainty. The conversation explores the importance of trust, emotional intelligence, human-machine collaboration, and purpose as organizations adapt to an era where technological progress is accelerating faster than institutional change. Above all, Marina reminds us that while AI may transform how we work, preserving human dignity, meaning, and social capital remains the true leadership challenge.

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In this episode of HUMAN-CENTERED AI, a Special edition by Transform Tomorrow Today, Kaveh Mir explores how coaching platforms are reshaping the coaching profession and how artificial intelligence is accelerating that transformation.

An early adopter of digital coaching platforms, Kaveh traces their evolution from simple two-sided marketplaces connecting coaches and clients to increasingly sophisticated ecosystems powered by data, AI-assisted insights, and scalable infrastructure. He explains how platforms address long-standing challenges for both coaches and organizations, from business development and administration to standardization, scalability, and return on investment.

Looking ahead, Kaveh reflects on the integration of AI into coaching, from administrative automation to linguistic pattern recognition, cultural sensitivity, and even skill-level coaching. Rather than framing AI as a threat, he positions it as a collaborative partner. As the profession evolves, he argues, coaches who deepen their philosophical grounding, psychological safety, and transformational capability will not be replaced, but elevated.

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In this episode of HUMAN-CENTERED AI, a Special edition by Transform Tomorrow Today,Julien Jourdan explores how leadership is being fundamentally reshaped in the age of AI. As organizations integrate intelligent systems into decision making, the role of leaders is shifting from control and certainty toward adaptability, interpretation, and human connection.

Julien shares how AI is not replacing leadership but redefining it, requiring leaders to navigate complexity, ambiguity, and accelerated change. The conversation highlights the growing importance of judgment, context, and ethical responsibility as leaders work alongside AI systems that can inform but not decide.

From rethinking authority and expertise to building trust in increasingly data-driven environments, this episode offers a clear perspective on what it means to lead when intelligence is no longer exclusively human.

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In this episode of HUMAN-CENTERED AI, a Special edition by Transform Tomorrow Today, Susan Caesar explores what it truly means to keep coaching human at a time when artificial intelligence is accelerating across every industry.

As the newly appointed Director of Artificial Intelligence at the International Coaching Federation, Susan brings a rare blend of creative, technological, and strategic experience. Drawing on her leadership roles across global digital transformations, from online gaming and DNA sequencing to digital journalism, fintech, and generative AI at Airbnb, she reflects on why coaching currently lags behind other sectors in AI adoption and what that means for the profession.

Susan challenges coaches to approach AI neither with fear nor blind enthusiasm, but with discernment. She outlines how ICF is building educational pathways, ethical standards, and product validation frameworks to support responsible adoption. Most importantly, she argues that the rise of AI will not diminish coaching’s humanity but amplify the value of emotional intelligence, embodied presence, trust, and compassion. In a world of increasing automation, the uniquely human dimensions of coaching may become more essential than ever.

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In this episode of HUMAN-CENTERED AI, a Special edition by Transform Tomorrow Today, Stephen McIntosh, HR Lead at Water Solutions & Management Company in Riyadh, Saudi Arabia, and advisor to Qureos, explores how artificial intelligence is reshaping the very foundations of Human Resources and the future of work. Drawing on decades of global HR leadership experience across companies such as Cisco, Microsoft, Shell, and Aramco, Stephen challenges HR leaders to confront a critical question: are they truly prepared for an AI-integrated workforce?

From AI-powered recruiting and strategic workforce planning to multi-agent systems that may redefine job design, Stephen outlines both the extraordinary opportunity and the profound disruption ahead. He warns against cognitive offloading, over-automation, and the erosion of human motivation, while emphasizing the enduring importance of leadership, psychology, and human judgment. As AI scales across industries, HR must evolve from process manager to workforce architect, guiding organizations through one of the most significant transformations of our time.

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In this episode of Transform Tomorrow Today, Dr. Alia Al Serkal, Head of People Learning and Growth at du Telecom, shares how the UAE’s leading telecom and digital services provider is transforming its workforce through innovation in learning and development. With more than 9 million individual customers and 100,000 businesses served, du is ensuring its 2,000 employees are future-ready through a groundbreaking Digital Talent Program.

Dr. Alia explains how du is preparing employees for the era of AI, big data, and digital transformation while embedding core values such as empathy, curiosity, and collaboration. From self-nominated learning pathways to mentoring and coaching initiatives, du is building a culture of growth, inclusivity, and human communication. This conversation explores how organizations can democratize coaching, foster a growth mindset, and scale learning for multi-generational and multicultural workforces.

About du Telecom

du Telecom is the UAE’s leading telecommunications and digital services provider, serving more than 9 million individual customers and 100,000 businesses nationwide. With a workforce of over 2,000 employees, du is committed to building an AI-ready and future-focused organization.

Through initiatives such as the Digital Talent Program, Mentor You, and a comprehensive learning ecosystem, du empowers employees to embrace new technologies, develop coaching behaviors, and grow beyond traditional roles. By combining digital innovation with a people-centered approach, du is shaping a workforce that is agile, inclusive, and prepared for tomorrow.

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In this episode of Transform Tomorrow Today, Pierre-Yves Calloc’h, Director of Digital Transformation at Pernod Ricard, reveals how one of the world’s leading wine and spirits companies has embedded AI and data-driven insights into its core business operations. From sales representatives in the field to marketing directors planning multimillion euro campaigns, AI is reshaping how Pernod Ricard drives growth and connects with consumers.

Pierre-Yves shares how adoption, not technology, has been the true driver of success, with tools deployed in more than 20 markets achieving significant sales impact and a 15% optimization in advertising spend. He explains how change management, coaching, and people-centric leadership ensure long-term adoption, and how ethical considerations around AI shape decision making and consumer trust. This conversation highlights how systemic transformation is possible when innovation is paired with human empowerment.

About Pernod Ricard

Pernod Ricard is a global leader in the wine and spirits industry, known for brands such as Absolut, Jameson, Chivas Regal, and Beefeater. With operations in over 160 markets, the company is driving digital transformation by embedding AI and data-driven solutions into sales, marketing, and supply chain operations.

Through a strong commitment to people centric change management, adoption first strategies, and a dedicated AI usage charter, Pernod Ricard ensures that innovation aligns with its values while delivering measurable business results. The company’s approach demonstrates how global consumer goods leaders can embrace transformation without losing sight of ethics, empowerment, and trust.

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