Time Kills Follow-Up: Share Context Now
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Time Kills Follow-Up: Share Context Now
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Speed beats perfection every time. Annie Riley dives in with Junan Pang, VP of Customer Success at Intercom, to unpack how he gives direct reports the context they need to act independently. He talks through why most leaders under-share, and how quick, imperfect updates unlock better decisions– without drowning the team in meetings or messages.
Timestamps:
00:00 Meet Junan Pang
01:58 Learning as a mindset
05:28 Taking intentional steps back
08:48 Growth through manager & IC zigzags
14:32 Building authentic, long-term relationships
18:08 Being in the problem
22:32 Fast, imperfect context sharing
31:35 Learning through osmosis
37:26 Feedback as a daily practice
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