Artificial intelligence (AI) is no longer a future concept in veterinary medicine. It is already showing up in exam rooms, back offices, and practice management systems across the country. In this episode, Chris O’Day sits down with hosts Jenni George, CVPM and Mark McGaunn, CPA/PFS, CFP® to cut through the hype and talk honestly about how AI is being used in veterinary practices today, where it is creating real efficiency, and where it introduces new risks. From AI scribes and scheduling tools to legal gray areas and culture concerns, this conversation focuses on how practice owners can adopt artificial intelligence thoughtfully without losing what makes their practice human.

In this episode, you’ll hear about:

• Where AI is already being used in veterinary practices today
• How AI scribe tools can improve efficiency while still requiring human oversight
• The legal and medical record questions surrounding recordings, transcriptions, and data retention
• Common fears and misconceptions about artificial intelligence in veterinary medicine
• How practice owners can start small, test responsibly, and build clear guardrails
• Why protecting client experience and practice culture matters just as much as efficiency gains
• What Jenni and Mark are watching for at VMX and in the rapidly growing veterinary AI space

If you’re curious about artificial intelligence but unsure where to begin, this episode offers a practical, grounded perspective from professionals who are already seeing it in action.

In this episode of the Veterinary Survival Show, Mark McGaunn and Jenni George break down how veterinary practices can stay financially resilient through slow seasons, unexpected emergencies, and major equipment purchases.

You will learn the most common financial vulnerabilities Mark sees in practice owners, why building cash reserves is non negotiable, and how real world disruptions like COVID, floods, fires, and equipment failures expose weak planning. Jenni shares practical lessons learned the hard way, including why insurance audits matter, how to avoid coverage gaps, and what policies and documentation every clinic should have in place.

They also tackle the big question every owner faces when the “new shiny toy” shows up, when it makes sense to lease vs buy, how to spot unclear or unfavorable lease terms, and why you should always review agreements before you sign. Finally, they discuss ways to smooth out cash flow year round, including wellness plans, transparent pricing conversations, and using slower periods to improve systems, training, and team retention.

If you want a more predictable, less stressful financial year in your practice, this episode gives you a clear starting point.

Feeling overwhelmed by your to-do list? You’re not alone, and there’s a better way to work.

In this conversation, Mark McGaunn, CPA/PFS, CFP® and Partner at LGA, joins Certified Veterinary Practice Manager and hospital owner Jenni George, CVPM, to sit down with cohost Chris O’Day. Together, they tackle one of the most important and often overlooked skills in veterinary medicine: delegation.

Veterinarians are highly trained, highly driven, and often highly overloaded. Many try to do everything themselves, from charts to billing to nail trims, and it comes at a cost. Burnout, stress, missed revenue, stalled growth, and underutilized teams are all too common.

In this episode, we explore:
• Why delegation is so hard for veterinary professionals
• How over-functioning leads to exhaustion and inefficiency
• The connection between delegation, profitability, and team retention
• Real-world stories from both practice and advisory work
• Tasks vets should stop doing immediately
• How to empower technicians and CSRs without feeling like you’re losing control
• Small habits you can start tomorrow to reclaim time and reduce stress

Mark also offers insight from his role as a Partner at LGA, a regional CPA and Business Advisory firm that supports veterinary hospitals with financial strategy, tax planning, and outsourced accounting.

If your schedule feels overloaded or you’re struggling to step back from day-to-day tasks, this episode will help you create a healthier and more sustainable way of working for yourself, your team, and your patients.

Tune in now to the newest episode of The Veterinary Survival Show.