The Underrated Power of Great Receptionists
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The Underrated Power of Great Receptionists
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Front desk mistakes are costing you revenue and repeat guests. Learn practical fixes in one conversation.
Emma Wunderink reveals how to train receptionists, boost upsells, and turn every lobby into a competitive advantage.
Guest: Emma Wunderink, hospitality consultant at Cohesive Consultancy, with leadership experience at Sofitel Legend de Grand Amsterdam and Waldorf Astoria Amsterdam.
- Build front desk teams that deliver consistent luxury service and increase upsell revenue.
- Train receptionists to convert local knowledge into authentic recommendations guests trust.
- Empower every department to act on small guest cues that drive retention and positive reviews.
- Use automation and AI to remove admin work so staff can focus on emotional connection.
Follow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience.
Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality
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