Most salon and spa owners start the year with big goals, strong motivation, and a long list of things they want to accomplish — and by February or March, many already feel behind, discouraged, or unsure why nothing is sticking.

In this episode, Brie & Chandra break down why traditional New Year resolutions don’t work for most beauty business owners, and why a reset is far more powerful than setting another goal. We talk about what’s really happening when progress stalls, how to recognize when your business needs recalibration instead of more motivation, and what it looks like to shift from goal-setting to structure-building.

You’ll hear coaching around mid-year resets, identifying hidden bottlenecks, understanding where your systems are breaking down, and how to rebuild momentum without burning everything down or starting over. This episode covers leadership mindset, business clarity, decision-making, and the difference between being busy versus building something stable.

If you’ve felt stuck, off track, or frustrated that your goals aren’t turning into results, this conversation will help you understand why — and what to focus on instead.

This episode is a must-listen for commission salon owners and spa owners who want to stop relying on motivation, build real consistency, and create a business that actually supports growth.

Resources & Links:
✨ Coaching options: www.thebeautybizagency.com
📱 Follow us on Instagram, Facebook & TikTok @thebeautybizagency
📩 Email: admin@thebeautybizagency.com

Salon retail has changed more in the last few years than most owners realize. In this episode, we sit down with a leading beauty distributor to break down the real retail trends happening inside the salon industry right now — from shifting client buying habits, to supply chain changes, to how salon retail sales are being affected by Amazon, online shopping, and new product education models.

We talk about how salon retail strategy has evolved, what brands are focusing on in 2025, how distributor partnerships actually work, and what owners need to understand if they want consistent retail revenue inside a commission salon. You’ll hear insider insight on inventory management, product pricing, retail margins, stylist retail training, client trust, add-on sales, retail KPIs, and the role of product knowledge in building a profitable salon retail system.

If you’ve been struggling with low retail sales, inconsistent stylist participation, or clients buying online instead of in your salon — this conversation will help you understand what’s changed, why it changed, and how to rebuild your salon retail system in a way that actually works. We cover the difference between old-school retail tactics and modern, client-focused retail education that supports higher ticket sales, stronger client experience, and higher profitability.

This interview is a must-watch for salon owners who want to improve retail performance, train their team with confidence, increase product sell-through, and build a salon business model that thrives, even as the beauty industry continues to evolve. Whether you're trying to boost retail numbers, educate your team, or shift your salon culture around retail — this episode gives you the strategies, insights, and leadership tools you need.

Resources & Links:
✨ Coaching options: www.thebeautybizagency.com
📱 Follow us on Instagram, Facebook & TikTok @thebeautybizagency
📩 Email: admin@thebeautybizagency.com

Most salon owners think going deskless will automatically save money, streamline operations, and fix their front-of-house problems — but that’s not always true. In this episode, we break down the real differences between a deskless salon system and a traditional front desk, and how each one impacts profitability, client experience, retention, rebooking, and overall salon operations.

We walk through what works, what breaks, and what actually creates consistency inside a growing commission salon. From front desk roles, guest management, phone systems, booking workflows, check-in/check-out, and salon leadership, we get into the details that most owners overlook.

If you’ve ever wondered whether your salon should keep a front desk, transition to a hybrid model, or go fully deskless — this episode will help you understand the systems, staffing, KPIs, benchmarks, and client-flow strategies that truly support a profitable, scalable salon.

This conversation is a must-watch for any owner wanting stronger salon systems, better team accountability, smoother client journey, and leadership that doesn’t rely on putting out fires all day.

Resources & Links:
✨ Coaching options: www.thebeautybizagency.com
📱 Follow us on Instagram, Facebook & TikTok @thebeautybizagency
📩 Email: admin@thebeautybizagency.com

Most stylists think they have to rent a booth to make six figures — but that’s not true. In this episode, we break down how stylists are hitting six-figure income inside commission salons using structure, level systems, benchmarks, upsells, and strong leadership.
We’re joined by Amber, a stylist who started as an apprentice and is now on the brink of six figures working around 30 hours a week. If you’re a stylist or salon owner who wants real income growth without burnout, this episode proves what’s possible when the systems are right.

Resources & Links:

✨ Coaching options: www.thebeautybizagency.com
📱 Follow us on Instagram, Facebook & TikTok @thebeautybizagency
📩 Email: admin@thebeautybizagency.com

Slow seasons happen. Cancellations, a stylist on leave, a busted water heater — and suddenly the salon’s cash flow feels shaky. This episode shows salon owners how to build real cash reserves so one slow month doesn’t trigger panic decisions.
We cover profit vs cash, how much an emergency fund should be (in payroll weeks and monthly expenses), where to pull the cash from (pricing, budget, cost controls), and a simple plan to build reserves without starving growth. If you want a stable, profitable beauty business, start here.

Resources & Links:
✨ Coaching options: www.thebeautybizagency.com
📱 Follow on Instagram, Facebook, and TikTok
📩 Email: admin@thebeautybizagency.com

Every salon has the stylist who’s “good enough” — they’re dependable, they’re pleasant, they don’t create drama… but they also don’t grow. Their numbers stay flat, their retail is low, and their rebooking never moves. And because they’re not a “problem,” you let it slide — even though they’re quietly draining profit and slowing your salon’s growth.

In this episode, we uncover the hidden cost of stagnant stylists, why “good enough” is often the most expensive seat in your salon, and how fear, guilt, and avoidance keep owners from having the conversations that would change everything. You’ll learn how to coach better, set performance standards, and protect your revenue without feeling like the bad guy.

Sometimes the stylist draining your growth isn’t causing chaos — they’re quietly holding your business back.

Resources & Links:
✨ Coaching options: www.thebeautybizagency.com
📱 Follow on Instagram, Facebook, and TikTok
📩 Email: admin@thebeautybizagency.com

Salon partnerships can be powerful — shared vision, shared responsibility, shared passion. But inside the beauty industry, partnerships often become complicated long before they ever become catastrophic. What starts as excitement and possibility can slowly shift into tension, resentment, and misalignment as the salon grows and the owners evolve in different directions.

Most salon partnerships don’t fall apart because of a dramatic fight. They unravel quietly. One owner takes on more responsibility. One stops growing. One becomes the leader by default. The definition of success starts to look different for each person. Financial decisions feel uneven. Communication gets heavier. And the partnership slowly turns into pressure instead of support.

In this episode, we’re pulling back the curtain on what really happens behind the scenes when two people share ownership of a salon — from leadership conflicts to money problems to completely different management styles. We talk about the common warning signs salon owners miss, the behaviors that signal misalignment, and how to recognize when a partnership is no longer serving the health, profit, or future of the business.

You’ll learn how to protect yourself legally and financially, what conversations should happen before you ever sign a partnership agreement, how to navigate difficult discussions with your co-owner, and the steps to take when you realize you’re carrying more than your share. Whether you’re already in a salon partnership, considering one, or trying to figure out whether yours can be repaired, this episode gives you clarity, direction, and truth.

Because you can love your business deeply… and still make the hard decision to lead it differently.

Resources & Links:
✨ Coaching options: www.thebeautybizagency.com
📱 Follow on Instagram, Facebook, and TikTok
📩 Email: admin@thebeautybizagency.com

When a stylist leaves your salon — whether it’s a top performer, a newer stylist, a manager, or someone in a crucial support role — it can shake the entire business. Schedules shift, clients panic, emotions run high, and your team starts quietly wondering what this means for their future. And if you’re not prepared, one resignation can feel like a full-blown crisis.

In the beauty industry, turnover is normal… but chaos doesn’t have to be. Most salon owners never build an exit strategy, never communicate expectations around departures, and never prepare their systems for the moment someone walks out. That’s why a stylist quitting can cause panic, breakdowns in culture, profit loss, and gaps in the client experience.

In this episode, we’re breaking down exactly how to protect your salon business before someone leaves — and how to lead with calm, clarity, and confidence when it happens. You’ll learn how to stabilize your salon culture during transitions, how to communicate with clients so they stay loyal, how to prevent revenue loss, and how to support the team without feeding drama or fear. We also dive into the systems salon owners need to have in place so employee exits don’t disrupt the entire business: documentation, rebooking strategies, communication plans, leadership expectations, service redistribution, and internal boundaries.

If you’ve ever experienced a stylist walking out, a sudden resignation, or the sinking feeling of losing a key team member, this episode gives you the tools to prevent chaos and keep your beauty business strong. Turnover is inevitable — but when your structure is strong, your salon won’t fall apart when someone leaves.
Your systems will carry you.

Resources & Links:
✨ Coaching options: www.thebeautybizagency.com
📱 Follow on Instagram, Facebook, and TikTok
📩 Email: admin@thebeautybizagency.com