Jesse Green dives deep into one of the most powerful drivers of practice growth: personal leadership. At a time when it’s easy to blame the economy, external events, or staff challenges, Jesse challenges practice owners to take full responsibility for their outcomes - and shows how doing so can create profound momentum in business and life.

Drawing inspiration from Theodore Roosevelt’s Man in the Arena and the principles of his D.A.R.E. framework, Jesse unpacks how Determination, Acceptance, Responsibility, and Experience form the foundation of ownership. If you’ve been feeling stuck, overwhelmed, or frustrated with your results, this episode is a timely call to action — to own your ship, step into the arena, and lead with purpose.

1. [00:00] Why personal growth is the foundation of business success
2. [00:54] The slippery slope of mindset deterioration and external blame
3. [02:06] What extreme ownership really means in practice
4. [02:56] Owning your ship: The mindset shift from employee to leader
5. [04:07] The "Man in the Arena" and daring greatly in business
6. [05:58] Preparing for 2026: Reflecting and taking responsibility
7. [06:34] D = Determination
8. [08:43] A = Acceptance
9. [10:02] R = Responsibility
10. [12:04] E = Experience
11. [13:28] Charting your course: The role of intentional leadership
12. [14:46] A final call to action: Never stop, never quit, dare greatly.

Resources and Links:

• Join the free Savvy Dentist Facebook Group
• Follow Dr Jesse Green on LinkedIn
• Visit Savvy Dentist website

Mentioned in this episode:

Savvy Dentist Team Training Bundle

If your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training.

Team Training Bundle 2025

In this episode of the Savvy Dentist Podcast, Dr Jesse Green is joined by global customer experience expert David Avrin to unpack what it really means to be "ridiculously easy to do business with" and why that’s the competitive edge dental practices can no longer afford to ignore. With consumer expectations rapidly evolving and disruption sweeping through healthcare, practices that cling to outdated processes risk being left behind.

David shares powerful insights into how simplicity, speed, and convenience are driving patient choice, and why traditional notions of quality and relationships, while still important, are no longer enough. From onboarding and scheduling to communication and customer journey mapping, this conversation is packed with practical takeaways to help you remove friction, build loyalty, and secure long-term patient retention.

1. [00:01] The problem with assuming your patients will stay loyal
2. [03:10] How multi-generational expectations are challenging practice systems
3. [05:45] Why patient experience matters more than ever in a world of choice
4. [08:20] David’s personal experience as a patient and what frustrated him
5. [10:30] The case for subtracting steps and simplifying your processes
6. [14:00] What other industries are doing better and how dentists can learn from them
7. [18:50] Macro trends reshaping customer experience
8. [22:00] Why patients care more about outcomes than procedures
9. [25:00] Rethinking marketing: it's not about quality, it's about differentiation
10. [30:00] Why patients leave (and it’s not what you think)
11. [34:40] The hidden power of convenience, speed, and access
12. [39:00] How to innovate before disruption hits your practice
13. [44:00] Should we stop treating patients “like family”? A new perspective
14. [46:00] Final thoughts on avoiding complacency and earning patient loyalty.

1. Visit David Avrin website
2. Get the book: Ridiculously Easy to Do Business With
3. Follow David on Instagram
4. David Avrin on YouTube

Hiring a new clinician can either be a catalyst for growth or a source of stress and stagnation, depending on how well the process is handled. In this solo episode, Jesse shares his proven 3-part framework to help dental practice owners confidently recruit, onboard, and retain high-performing clinicians who are not only clinically competent but also culturally aligned.

Whether you’re scaling your team or finally stepping back from the chair, Jesse unpacks the essential groundwork you need to lay before recruitment, how to attract top talent in a competitive market, and the onboarding strategies that lead to long-term retention. This episode is packed with actionable insights including the powerful "magnetic job offer" approach that has helped practices across Australia hire clinicians who thrive and stay.

1. [00:36] Why even hands-on dentists need a solid hiring strategy
2. [01:20] Common pitfalls when hiring clinicians
3. [02:35] The 3-step formula
4. [06:14] How to vet candidates
5. [07:47] The Magnetic Job Offer: a real-life example that worked
6. [10:49] Getting buy-in before discussing money
7. [12:55] Onboarding checklists, culture training, and mentoring
8. [14:16] Why this process is a force multiplier for your business.

• Join the free Savvy Dentist Facebook Group
• Follow Dr Jesse Green on LinkedIn
• Visit Savvy Dentist website

Mentioned in this episode:

Savvy Dentist Team Training Bundle

If your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training.

Team Training Bundle 2025

What does it really mean to be an entrepreneur? And how do we build a business that works, not just a job that pays?

In this episode, Jesse Green is joined by Alan Manly OAM, a distinguished entrepreneur, innovator, director, and author whose unconventional journey from the computer industry to educational leadership offers a masterclass in business building. Alan founded Group Colleges Australia (GCA), which includes Universal Business School Sydney (UBSS), one of the early pioneers of online education in Australia.

Alan shares lessons from decades of entrepreneurial successes and failures, chatting about mindset, systems, and real-world challenges of building a business from the ground up. From defining what it really means to be an entrepreneur, to understanding why queues are a business killer and why every team needs structure and process, this conversation is packed with insights for any business owner ready to level up.

Alan is a Fellow of the Australian Institute of Company Directors and the Australian Institute of Management, and was honoured with the Medal of the Order of Australia (OAM) for his contributions to tertiary education and community service.

1. [00:00] Why “entrepreneur” used to be a slur and what it really means today
2. [02:00] Alan’s early life, entrepreneurial spark, and escape from poverty
3. [04:50] Lessons from the PC boom and a corporate-to-startup leap
4. [06:40] Is it really about the money? What drives true entrepreneurs
5. [10:15] The power of cash flow and why it trumps everything
6. [13:00] How a queue changed Alan’s approach to business and customer service
7. [18:40] Why dentists (and other professionals) are often “condemned to wages”
8. [20:45] The real barriers to scaling: delegation, systems, and procedures
9. [24:00] Understanding team performance
10. [30:00] How knowing your stakeholders can protect and grow your business
11. [34:00] Why dentistry is both science and art and deserves to be celebrated
12. [38:00] Business as the ultimate personal development journey.

1. Alan Manly's website
2. Alan’s book: The Unlikely Entrepreneur
3. Connect with Alan Manly OAM on LinkedIn

• Join the free Savvy Dentist Facebook Group

As 2025 winds down and the summer holidays approach, Jesse invites you to pause, reflect, and intentionally design the year ahead. In this solo episode, Jesse walks you through a powerful, forward-focused review to help you set clear goals, close open loops, and define what success looks like for you in 2026.

Whether you’re enjoying downtime or making the most of the financial opportunity this season offers, this episode is your invitation to recharge, realign, and reset. With practical exercises and thoughtful prompts, Jesse helps you move beyond default thinking and build your ideal lifestyle dental practice - one that reflects your vision, values, and version of success.

1. [00:00] The importance of rest, reflection, and resetting at year’s end
2. [00:29] A forward-focused review: Gratitude, pride, and personal wins
3. [02:56] Learning from challenges: Growth through adversity
4. [03:35] Clearing mental clutter: The power of closing open loops
5. [04:35] Vision casting: Defining your ideal 2026 from the future
6. [05:09] What is a lifestyle business - and how do you build one?
7. [06:26] Leveraging time: Do more, do less, eliminate
8. [07:13] Half-time reset: Strategic planning for the rest of the financial year
9. [08:01] Resetting revenue, profit, and patient metrics
10. [08:55] Elevating team performance and the patient experience
11. [09:12] Attracting ideal patients through better marketing
12. [09:26] Reimagining your role and ideal lifestyle for 2026
13. [09:53] Designing a business you love - not one you learn to resent.

• Join the free Savvy Dentist Facebook Group
• Follow Dr Jesse Green on LinkedIn
• Visit Savvy Dentist website

Mentioned in this episode:

Savvy Dentist Team Training Bundle

If your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training.

Team Training Bundle 2025

In this episode of the Savvy Dentist Podcast, Jesse is joined by Lachie Smart - entrepreneur, adventurer, medtech CEO, and record-breaking pilot - to explore the mindset behind navigating complexity and leading through chaos.

At just 18 years old, Lachie became the youngest person to fly solo around the world in a single-engine aircraft. Since then, he’s led a globally distributed medtech company, advised major organisations like Salesforce and McDonald’s on emerging leadership, and sat on NFP boards focused on innovation and national resilience.

But what underpins all of this? For Lachie, it’s End Game Thinking — the ability to plan with the finish line in mind, while staying adaptable in the face of uncertainty. This conversation is packed with insights on how to lead teams, manage your own mindset, and build resilience for whatever chaos comes next.

1. [00:00] Introducing Lachie Smart and the story behind his solo world flight
2. [02:20] The mindset shift from “just doing” to thinking with the end game in mind
3. [04:55] Why chaos is inevitable — and what great leaders do about it
4. [07:38] Planning a global flight: dealing with worst-case scenarios
5. [11:00] What End Game Thinking looks like in business and practice ownership
6. [13:35] How to prepare your team for complexity without creating confusion
7. [17:00] The difference between leading through uncertainty vs managing it
8. [20:02] The cost of avoiding hard decisions and the myth of waiting for clarity
9. [22:15] Advice for emerging leaders: start with purpose, not just tactics
10. [25:14] Leadership beyond business: how Lachie applies this thinking across sectors.

1. Lachie Smart website
2. Connect with Lachie on LinkedIn
3. Follow Lachie on Instagram
4. • Join the free Savvy Dentist Facebook Group
   • Follow Dr Jesse Green on LinkedIn
   • Visit Savvy Dentist website
   
   

Mentioned in this episode:

Savvy Dentist Team Training Bundle

If your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager...

In this episode, Jesse Green is joined by Rob Markey, co-creator of the world-renowned Net Promoter Score (NPS) and co-author of The Ultimate Question 2.0. Together, they explore how dental practices can harness the power of customer loyalty to drive sustainable growth.

Rob unpacks the differences between satisfaction, loyalty, and advocacy, and explains why emotional commitment, not just repeat visits, defines true loyalty. With practical insights into staff engagement, pricing, patient experience, and reputation-building, this episode is packed with tools for turning your patients into passionate advocates.

1. [00:01] Why customer loyalty is more than repeat business, and why it matters
2. [04:04] Loyalty vs. satisfaction
3. [08:20] Loyalty, advocacy, and the rare brands that inspire devotion
4. [13:39] Why internal culture and staff advocacy are key to external loyalty
5. [26:24] Jesse’s four-step framework for generating word-of-mouth referrals
6. [28:42] The role of pricing in perceived value and patient expectations
7. [33:04] The “trap” of elevated expectations and how to manage them.

1. Rob Markey website
2. Connect with Rob on LinkedIn
3. • Join the free Savvy Dentist Facebook Group
   • Follow Dr Jesse Green on LinkedIn
   • Visit Savvy Dentist website
   
   

Mentioned in this episode:

Savvy Dentist Team Training Bundle

If your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training.

Team Training Bundle 2025

What does it take to not only survive extreme trauma, but to thrive and lead with purpose on the other side of it? In this episode, Jesse chats with Noliza, a mother of five, award-winning keynote speaker, entrepreneur, philanthropist, and survivor of unspeakable adversity. From childhood abuse and homelessness to near-death experiences and systemic injustice, Noliza’s story is not defined by trauma, but by transformation.

Despite unimaginable adversity, Noliza forged a path to global impact by building from scratch again and again. These aren’t business school theories - they’re field-tested systems born from crisis and refined over 25 years of turning nothing into something.

She shares how she rebuilt her life from the ground up using powerful frameworks forged in real-world crisis: The Power of Nothing, The Conviction Effect, and The One-Day Reset. Whether you're facing adversity, leading a team, or navigating personal reinvention, this episode offers practical insights on resilience, self-responsibility, and the true nature of healing.

• [00:00] Introduction and the power of storytelling through lived experience
• [02:21] Noliza’s early trauma and its lifelong ripple effects
• [10:37] How repeated trauma shaped her nervous system and healing path
• [13:30] Inner child work and what "doing the work" actually looks like
• [17:04] The cost of staying in relationships where you’re not seen
• [20:05] Parenting from a place of truth, strength, and independence
• [22:10] From brokenness to becoming a global keynote speaker
• [24:52] Boundaries, triggers, and self-protection as a core responsibility
• [29:49] Curating your circle
• [33:48] Building a healthy relationship with yourself, step by step
• [37:46] What a true reset looks like and how to start again tomorrow
• [40:36] Why mindset is everything.

Norliza's website

My Mind Hub website

Norliza's book Conviction

Connect with Norliza on LinkedIn

Norliza on Instagram

• Join the free Savvy Dentist Facebook Group
• Follow Dr Jesse Green on LinkedIn
• Visit Savvy Dentist website

Mentioned in this episode:

Savvy Dentist Team Training Bundle

If your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training.

Team Training Bundle 2025