On the outside, everything can look successful. The brand is strong. The team is in place. The numbers might even be growing. But behind closed doors? It can feel like chaos, doubt and quiet damage control. In this episode, I sit down with Jaharn Torok, Principal of Ray White Lithgow, to talk about the season where things weren’t running smoothly – when the right people weren’t in the right seats, when avoidance felt easier than confrontation, and when leadership required a level of courage she hadn’t needed before.

We talk about what it really takes to rebuild a struggling rent roll– from implementing stronger systems and processes to having the tough conversations most leaders avoid. Jaharn shares how stepping up, communicating better, and putting the right “bums on seats” transformed her business from reactive and stressful to structured and sustainable. There’s powerful insight here for any sales agent looking to grow a property management arm, especially around due diligence, team structure and long-term strategy.

This episode is a reminder that resilience isn’t about pretending everything is fine – it’s about making the hard decisions that move your business forward. If you’ve been feeling overwhelmed, questioning your leadership, or sensing that something in your business needs to shift, this conversation will leave you feeling empowered to take action, trust yourself again, and lead with clarity and confidence.

“You go into damage control and know what you need to do, but it's having the courage to actually do it."

- Jaharn Torok

We cover:

1. Challenges in managing and rebuilding a property management business
2. Personal journey and experiences in the real estate industry
3. Importance of having the right team and communication
4. Implementation of systems and processes for business efficiency
5. Emotional and operational struggles faced by business owners
6. The significance of external support and mentorship
7. Growth mindset and resilience in overcoming difficulties
8. Strategies for integrating property management with sales
9. Recruitment challenges and the importance of finding the right fit
10. Benefits of being part of a franchise or brand in real estate

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership:...

If I were launching a property management business in 2026, I would approach it from a completely different lens – shaped by experience, hard lessons, industry shifts, and the realities of burnout that so many leaders quietly carry. The conversation unpacks what I would prioritise first, why identity matters more than income in the early stages, and how getting clear on who you want to be as a leader changes every decision that follows.

We explore the importance of building around real capacity rather than chasing growth at any cost, setting clear service standards from day one, and embedding boundaries into your systems instead of relying on willpower. There’s also a strong focus on leadership development, personal visibility in a crowded market, and using technology and AI intentionally to strengthen your service – not strip away the human connection that makes great businesses thrive.

This is for the property manager or business owner who knows the old way of doing things isn’t sustainable. It’s a perspective shift toward building something profitable, adaptable, and energising – a business that supports your wellbeing, your relationships, and your long-term vision. Because success in the next era of property management won’t belong to the busiest operators, but to the most intentional ones.

“The future of property management belongs to leaders who are regulated, intentional, visible, and very human."

- Kylie Walker

We cover:

1. Advice for women in the property management industry
2. Starting a property management business in 2026
3. Importance of building a business based on identity rather than income
4. Designing a business around capacity and sustainability
5. Intentional use of technology and automation in business operations
6. Building a personal brand alongside the business
7. The significance of niching down and setting clear boundaries
8. Investing in leadership skills and emotional intelligence
9. Creating a business adaptable to change and uncertainty
10. Redefining success in terms of sustainability, health, and impact rather than just profit

Learn More About Taskers:

https://dfys.mykajabi.com/tasker-support

https://dfys.mykajabi.com/done-for-you-taskers

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses:

Burnout doesn’t happen overnight, and in this episode I’m sharing what it really looked like for me when the pressure, pace, and constant demands of property management became too much. I talk openly about reaching a point where my business was running my life, not the other way around, and why that moment forced me to rethink how I was operating, leading, and showing up both professionally and personally.

I take you behind the scenes of how I rebuilt my business using what I now call my Freedom Framework. We dive into the role of simple, repeatable systems, the power of well-designed workflows, and how leveraging offshore support allowed me to create space, increase efficiency, and improve profitability without adding more hours to my week. This is about designing a business that functions smoothly even when you’re not in every detail.

This episode is for property managers who know there has to be a better way but aren’t sure where to start. It’s a mix of mindset, strategy, and practical insight designed to help you reduce overwhelm, protect your energy, and create a business that supports your wellbeing, your goals, and your life outside of work.

”I don’t have a productivity issue. I work really bloody hard. I have a capacity issue."

- Kylie Walker

We cover:

1. Overcoming burnout and overwhelm in the property management industry
2. Development and implementation of the "Freedom Framework"
3. Importance of time tracking and delegation in business management
4. Creation of simple, repeatable workflows and systems for property management tasks
5. Enhancing team efficiency and reducing staff turnover through structured processes
6. Shifting focus from busy work to profitability in business operations
7. Strategies for increasing fees and improving client retention
8. Transitioning from survival mode to sustainable business growth
9. Building a business that supports personal life and well-being
10. Offering support services to property management business owners through trained offshore talent

Learn More About Taskers:

https://dfys.mykajabi.com/tasker-support

https://dfys.mykajabi.com/done-for-you-taskers

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM