Couverture de The Property Management Podcast with That Property Mum

The Property Management Podcast with That Property Mum

The Property Management Podcast with That Property Mum

De : Kylie Walker
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The Property Management Podcast is the go-to show for busy women in the crazy property management industry! If you’ve ever wanted to crack the “secret” to thriving in this fast-moving industry, launching your own business, or just showing up as your best self every day…this is the show for you! Join 7-figure entrepreneur, journalist and property mentor Kylie Walker each week as she teaches you how to juggle work and family life without the guilt, and shares the tools and inspiration you need to make the changes you have been wanting but lack the courage to take! (Think of us as your kindred spirit, best friend, big sister, and business mentor all rolled into one!) Connect with Kylie at thatpropertymum.com.auCopyright 2026 Kylie Walker Direction Développement personnel Economie Management et direction Marketing et ventes Réussite personnelle
Épisodes
  • The Investor Audit – How to Be the Property Manager They Never Want to Leave with Kylie Walker

    The Investor Audit – How to Be the Property Manager They Never Want to Leave with Kylie Walker
    Jun 9 2026
    One of the biggest lessons I learned early in my property management career was that delivering value and communicating value are two very different things. In this episode, I share the simple but powerful strategy that helped me retain investors for years, even through market uncertainty, staff changes, and growing competition. Drawing on my background in marketing and communication, I explain why meaningful client relationships are built through intentional conversations, not just efficient processes, and how becoming a trusted advisor can completely change the way investors see your role.I unpack the Investor Audit framework that became a cornerstone of my business and explain how structured, strategic conversations can strengthen trust, improve retention, and create deeper client loyalty. From reviewing property performance and maintenance planning to discussing future investment opportunities, these conversations allow me to better understand my clients’ goals while helping them feel supported throughout their wealth creation journey. It’s not about selling services – it’s about showing genuine interest in helping investors make better decisions.This episode is a reminder that the strongest property management businesses are built on relationships, not transactions. I walk through the practical steps for implementing Investor Audits in your own portfolio and share the communication habits that helped me create long-term client connections. If you're looking to improve retention, elevate your client experience, and position yourself as an indispensable part of your clients’ success, this is a strategy that can make a lasting impact.“Maybe you're thriving. Maybe you're struggling with retention. Maybe you're exhausted from constantly chasing new clients. But if you're willing to shift from what can I do for them to how can I actually be their partner in this investment, everything changes.” - Kylie WalkerWe cover:The concept of the "investor audit" as a strategy for property managers.Importance of building trust and demonstrating value to landlord clients.The need for effective and consistent communication with investors.The role of property managers beyond just rent collection.Strategies for maintaining long-term client relationships.The significance of personalized and meaningful communication.Tailoring services to meet the specific goals of property investors.The impact of regular check-ins and updates on client loyalty.Utilizing data and insights during investor audits to support decision-making.Shifting the mindset from transactional management to being a strategic partner.A big shout-out to our amazing podcast partner Ailo. Ailo is an Australian property management software and app designed to streamline communication and payments between property managers, owners, and tenants. It offers in-app chat, real-time rent tracking, and maintenance management, aiming to modernise property management and improve transparency for all parties.Book an Ailo Demo and get your Mecca Gift Card:http://ailo.io/tpmFollow Ailo:https://www.instagram.com/ailohq/Kylie’s Resources:Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool That Property Mum Courses: https://www.thatpropertymum.com.au/courses/ The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-mediahttps://courses.thatpropertymum.com.au/5-misktakes-replayDigital Marketing and AI Academyhttps://courses.thatpropertymum.com.au/digitalmarketingyesIf you are ready to see what’s NEXT in Property Management, join five amazing industry coaches, hosting one epic event, in three locations - NEXT.Buy your Tickets here: https://courses.thatpropertymum.com.au/nextConnect With Kylie:Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/Follow Kylie on Facebook - https://web.facebook.com/thatpropertymumConnect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...Explore Kylie's Website - https://www.thatpropertymum.com.au/Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum
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    21 min
  • The Death of Transactional Property Management and How We Really Feel About Poaching Clients with Jenny Lock

    The Death of Transactional Property Management and How We Really Feel About Poaching Clients with Jenny Lock
    Jun 2 2026
    There’s a quiet shift happening in property management right now – and it’s the move away from transactional service toward something far more meaningful. In this thoughtful conversation, I’m joined by Jenny Lock from K & Lo Property Co, who shares why relationship-driven property management is becoming the future of our industry. Together, we unpack the impact of client experience, the importance of genuine connection, and why the small moments – the phone calls, the thoughtful touchpoints, the way people feel – are often what matter most in building long-term trust and loyalty. We also tackle one of the most controversial conversations currently circulating in property management: client poaching. It’s a topic layered with emotion, ethics, leadership, and accountability, and Jenny offers such a balanced and grounded perspective from both a business owner and property manager point of view. This conversation explores what really creates client loyalty, why culture and relationships inside agencies matter more than ever, and how business owners can build stronger retention through service, communication, and aligned leadership rather than fear or control. What I loved most about this discussion is how deeply it reinforces the idea that great property management isn’t built on volume, chaos, or constantly being reactive – it’s built on intentional systems, aligned values, and creating experiences that people genuinely remember. Jenny shares the strategies she’s implementing inside her new boutique agency to elevate both the owner and tenant experience, while also protecting her own wellbeing and avoiding the burnout so many in our industry are facing. If you’ve been craving a more human, thoughtful, and sustainable approach to property management, this conversation will leave you feeling inspired to rethink what’s possible. “I highly hold myself to values and ethics, and I think the real estate industry already has this bad reputation of not doing the right thing. I want to do the right thing and walk the walk and talk the talk.” - Jenny LockWe cover:Transitioning from transactional to relationship-focused property management.Importance of building genuine relationships with clients and tenants.Negative impact of transactional approaches on the industry’s reputation.Ethical considerations in client poaching within property management.Strategies for maintaining client relationships and loyalty.Enhancing customer experience through personalized services and communication.Role of technology and AI in supporting relationship-driven property management.Addressing burnout among property managers through quality-focused practices.Importance of personal development and aligning business practices with values.Encouragement for property managers to reconnect with clients and improve service quality.A big shout-out to our amazing podcast partner Ailo. Ailo is an Australian property management software and app designed to streamline communication and payments between property managers, owners, and tenants. It offers in-app chat, real-time rent tracking, and maintenance management, aiming to modernise property management and improve transparency for all parties.Book an Ailo Demo and get your Mecca Gift Card:http://ailo.io/tpmFollow Ailo:https://www.instagram.com/ailohq/Kylie’s Resources:Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool That Property Mum Courses: https://www.thatpropertymum.com.au/courses/ The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call Kolmeo: https://kolmeo.com/ Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-mediahttps://courses.thatpropertymum.com.au/5-misktakes-replayDigital Marketing and AI Academyhttps://courses.thatpropertymum.com.au/digitalmarketingyesConnect with Jenny Lock:0487275151www.klopropertyco.com.auK&LO Property Co Google reviewConnect With Kylie:Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/Follow Kylie on Facebook - https://web.facebook.com/thatpropertymumConnect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...Explore Kylie's Website - https://www.thatpropertymum.com.au/Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum
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    32 min
  • Safety in Property Management and What We Can Do to Prevent Dangerous Situations in the Role With Kallista Tzirvelakis

    Safety in Property Management and What We Can Do to Prevent Dangerous Situations in the Role With Kallista Tzirvelakis
    May 26 2026
    There’s a side of property management we don’t speak about nearly enough – the emotional load, the vulnerability, and the quiet moments where instinct becomes your greatest safety tool. In this deeply honest conversation with experienced property management professional Kallista Tzirvelakis, we shine a light on the realities many property managers have experienced but rarely voice out loud. From solo inspections to aggressive interactions and the pressure to simply “keep going,” it’s a powerful reminder that safety isn’t a luxury in our industry – it’s essential. What stood out most was the importance of trusting your gut, speaking up early, and creating workplace cultures where people feel genuinely supported, not dismissed.There’s also an important conversation here around leadership and responsibility. Property managers are often expected to absorb conflict, manage chaos, and navigate difficult situations without enough structure or protection in place. The discussion around code words, team communication, risk awareness, and emotional resilience highlights something many businesses still overlook – good intentions are not enough. Systems need to be practiced, conversations need to happen regularly, and teams need to know their wellbeing matters just as much as performance. For industry leaders, this is a timely reminder that retention starts with creating environments where people feel safe, heard, and valued.What makes this conversation especially impactful is its honesty. There’s no fearmongering or dramatics – just real experiences, practical awareness, and thoughtful insight into the realities of working closely with people every single day. For newer property managers, it offers guidance and perspective. For experienced professionals, it’s validation that the pressure we carry is real and worthy of acknowledgment. And for the industry as a whole, it’s a call to approach safety, mental wellbeing, and professional development with far more intention than we have in the past. Because protecting your team isn’t separate from building a successful business – it’s part of it.“Just never go in with a blind eye. Just be aware of your surroundings. Do your due diligence. Check backgrounds. and go with your gut feeling. If something doesn't feel right, just don't do it.” - Kallista TzirvelakisWe cover:Importance of personal safety in property management, especially for women.Risks and vulnerabilities faced by property managers when dealing with tenants.Personal experiences highlighting the need for effective safety protocols.Development and challenges of safety systems, such as the "Red Folder" protocol.The impact of personal exposure through online profiles and social media.Strategies for protecting oneself, including background checks and tenant verification.Practical safety tips for property managers during inspections and meetings.Emotional and psychological effects of confrontations with difficult tenants.Industry challenges contributing to burnout and mental health struggles among property managers.Encouragement for open communication and ongoing discussions about safety in the property management field.A big shout-out to our amazing podcast partner Ailo.Ailo is an Australian property management software and app designed to streamline communication and payments between property managers, owners, and tenants. It offers in-app chat, real-time rent tracking, and maintenance management, aiming to modernise property management and improve transparency for all parties.Book an Ailo Demo and get your Mecca Gift Card:http://ailo.io/tpmFollow Ailo:https://www.instagram.com/ailohq/Kylie’s Resources:Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchoolDigital Marketing School: https://courses.thatpropertymum.com.au/digitalschoolThat Property Mum Courses: https://www.thatpropertymum.com.au/courses/The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerateBook a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call Kolmeo: https://kolmeo.com/Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-mediahttps://courses.thatpropertymum.com.au/5-misktakes-replayDigital Marketing and AI Academyhttps://courses.thatpropertymum.com.au/digitalmarketingyesConnect with Kallista Tzirvelakis:https://kallista.zebrapm.com.au/https://www.instagram.com/zebra_pm_kallista/https://www.facebook.com/profile.php?id=61574342851698www.linkedin.com/in/kallista-tzirvelakis-96902877Connect With Kylie:Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/Follow Kylie on Facebook - https://web.facebook.com/thatpropertymumConnect with Kylie on LinkedIn - https://www.linkedin.com/in/...
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    31 min
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