In Episode 6 we sit down with EnergyLab's female founders and get their perspectives on what's happening right now on the innovation front line.

Guests include Akasha Rose, Julie Leung & Renate Crollini

In this episode we meet Australia's self-proclaimed hype man of startups: Dickie Currer

When I was 18, I left the safety blanket of my very Northern English upbringing behind and spent six eye opening months backpacking through the wilds of South America- in a time before social media (bar myspace) was really even a thing.
Throughout this life changing adventure I questioned what I was doing approximately 5,000 times. Dealing with sickness thousands of miles from home, abstract loneliness, language barriers and unstable political regions provided a constant challenge, though I never gave in. I’m that person. Once I am dedicated to do something, it will happen.
That perseverance and hunger for new experiences has since driven me to uproot and settle in Melbourne, Australia and to carve out a career in the Startup ecosystem, supporting the innovators and entrepreneurs of tomorrow that are changing our world as we know it.
I'm a partnerships guru, a mentor, a connector, a hype man for those that I believe in, a global citizen, a budding Angel Investor and a champion for the underrepresented and underprivileged.
But most importantly, I'm still that 18 year old me, with a lust for life and an obsession for innovation, experience and adventure!
During my line of work I get to impart this kind of enthusiasm onto other people and for me that is the best adventure I could have asked for. If you want to be a part of my journey then just ask me for a coffee, mine's a long black!

"CX isn't simply customer service"

Customer experience has become core to startup success. While many founders start by investing in the audience, Kristin explains why employee experience should always be top priority.

So, you've spent seemingly half your waking hours (or more) growing your customer base, only to see attrition eat away at that hard work and reduce your CLTV metrics.

In this episode we explore and understand who your customer is, what they actually want and how to manage their satisfaction. We unpack what is key to growing your MRR schedule and mitigating the harmful effects of attrition.

We hear from Tech & CX expert Kristin Haynes. Kristin has worked with Coca-Cola, Telstra and small companies alike on their CX journeys. She shares with us her practical tips on how to create an experience for customers and points out that startups have the advantage as disruptors in a market because they can create a great experience, now, by design.

Listen in for more of Kristin's tips on how to build and maintain your loyal customer base.