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The Patient Experience Station

The Patient Experience Station

De : BestDoc
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 The Patient Experience Station is a monthly podcast that keeps hospital leaders up to speed on the newest trends in patient experience improvement. The podcast will include some of the most well-known names in healthcare sharing practical advice on how health executives can use technology to enhance the patient experience.Copyright 2022 BestDoc
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    Épisodes
    • Episode 5: Patient Experience Interview with Katherine Kalthoff | BestDoc

      Episode 5: Patient Experience Interview with Katherine Kalthoff | BestDoc
      Nov 9 2022
      Join Dr. Veerendra Hiremath, COO of as he interviews Katherine Kalthoff, a Patient Experience leader from the US. Katherine is the Division VP of Patient Experience at HCA Healthcare. She is also the author of her debut book “Better Than I Found It: Stories of Patient Experience and Healthcare Leadership”. Together they delve deep into the emerging importance of PX in healthcare, the growing role of technology in healthcare administration, and much more. As a healthcare leader, if you want to stay updated on the latest developments in PX, and how to position your brand as a PX champion, this podcast is for you.
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      33 min
    • Episode 4: The Rise of the Patient Experience Department in India

      Episode 4: The Rise of the Patient Experience Department in India
      Apr 30 2022
      Are you a hospital leader looking to improve your hospital’s reputation by creating a “wow” experience for your patients?  Does it make sense to create a dedicated patient experience department?  If yes, how should you structure your patient experience team and how should you measure the business impact of this team? This episode of the Patient Experience station features two senior patient experience leaders who discuss:  -Processes and workings of the patient experience (PX) department -The transformation of patient experience in India -The business impact of patient experience Speakers:  Archna Gupta Group Head, Patient Experience CK Birla Hospitals Archana Sangam Head of Customer Experience Motherhood Hospitals Dilesh Dattani Head, Products BestDoc Technology Pvt. Ltd.
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      38 min
    • Episode 3: Episode 3: Making the Inpatient Journey More Patient-Friendly with Technology

      Episode 3: Episode 3: Making the Inpatient Journey More Patient-Friendly with Technology
      Mar 10 2022
      Healthcare is a business of trust. If patients trust your brand, they will be more engaged and experience better outcomes. But how do healthcare brands develop trust among patients? In this episode of the Patient Experience Station, we are joined by leaders from two of India’s leading healthcare brands – Apollo Hospitals and Medanta.   Listen in to get insights on how to provide superior patient experiences. Also, find out the common gaps and challenges in inpatient care and how hospitals can overcome them. And finally, be better prepared for the future amidst regulatory reforms such as ABDM, technological innovations in IP care, and the move towards care delivery in alternative settings. For full transcript, visit:https://www.bestdocapp.com/the-patient-experience-station-episode-3/
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      54 min
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