Many business relationships can’t seem to get out of transactional mode. That’s why Marco Ziegler flew almost 100,00 miles in one year – not to close deals, but to show up for his clients. There's a difference, and that’s the whole point.

Marco has a formula for this philosophy. And it’ll make you reconsider how you think about client relationships.

Topic Highlights:

– The Trust Equation: four variables that determine whether clients see you as a vendor or a partner

– The specific moment Marco stopped confusing vulnerability with weakness

– What nearly 100,000 miles of travel taught him about meeting people on their terms, not yours

– The mid-pitch moment that revealed a major blind spot about self-orientation

– How running the Office of the CEO reset everything he thought he knew about credibility

Guest Bio

Marco Ziegler is a global client leader at Accenture and former head of the Office of the CEO for Julie Sweet, one of the most powerful executives in global business.

Episode Links

Accenture

The Trust Equation framework

Athens Classic Marathon

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One in five Americans has a learning or thinking difference, and 53% of Gen Z identifies as neurodivergent. That means neurodivergent employees are already on your team, whether you know it or not. Nathan Friedman isn't here to make this a DEI checkbox issue. He's here to make it a business case.

Topic Highlights:

– Why the best neuroinclusive management practices are just...good general management practices

– The "design for the margins" principle and the value of closed captions and pre-read agendas

– What companies get wrong about job postings, interview questions, and the "great handshake" test

– Why 50+% of neurodivergent employees choose not to disclose, and what that means for your systems

– The business case for neurodivergent talent and data on top-line growth, turnover, and productivity

Guest Bio

Nathan Friedman is the Co-President and CMO of Understood.org, a nonprofit serving 70 million Americans with learning and thinking differences, and the host of the Minds at Work podcast.

Episode Links

Understood.org

Minds at Work podcast

Kay Sargent’s Designing Neuroinclusive Spaces guide

The 4A's Foundation

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Charles King has been arrested more than 300 hundred times. Not because he's reckless – quite the opposite, in fact: because he's strategic. As the CEO of Housing Works, he's spent 35 years cycling between courtrooms, legislative offices, protest frontlines, and memorial services, doing whatever it takes to pull whichever lever of power any given moment demands.

His thesis: it's all advocacy. It's just “in front of different judges.”

Topic Highlights:

– Why civil disobedience is a calculated leadership tool, and how to know when to use it

– The "different judges" framework: how to map your forms of influence to the situation

– What the Housing First model actually does for drug users

– How Housing Works landed the first cannabis store license in New York

– Why Charles, now 70, still lives in one of Housing Works’ residential facilities

Guest Bio

Charles King is a lawyer, an ordained minister, an activist, the co-founder and CEO of Housing Works, the nation's largest community-based HIV/AIDS and homeless services organization.

Episode Links

Housing Works

ACT UP Oral History Project

Just Mercy by Bryan Stevenson

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See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.