Join us on an exciting episode of The Hospitality Mentor Podcast as host Steve Turk dives into the incredible journey of Francesco Balli, co-CEO of Grove Bay Hospitality Group. Discover the unique paths that led Francesco and his partner from being CPAs to successful restaurateurs, the challenges they overcame, and the wisdom they've gathered along the way.

This episode is a must listen for anyone interested in the hospitality industry, as Francesco shares insights on building a business, the impact of AI, and the exciting future of their ventures.

Special thanks to our sponsor Lodgify for making this episode possible. Don't miss out on this inspiring conversation!

00:00 Introduction to the Hospitality Mentor Podcast

00:44 Sponsor Spotlight: Lodgify

01:38 Guest Introduction: Francesco Bali

02:08 Francesco's Early Career and First Job in Hospitality

02:28 The Journey from CPA to Hospitality

02:51 Family Influence and Entrepreneurial Spirit

04:34 The Leap from Ernst and Young to Areas USA

15:36 Navigating the Concession World

18:40 The Birth of Grove Bay Hospitality Group

24:27 Acquiring the Airport Restaurant

26:06 Winning the Coconut Grove Contract

28:01 Launching Glass and Vine

30:37 Partnering with Top Chef Jeremy Ford

33:11 Expanding with Stubborn Seed and Stiltsville Fish Bar

35:01 Venturing into Airport Concessions

41:10 Future Prospects and AI in Hospitality

42:57 Advice for Young Entrepreneurs

Join host Steve Turk in this exciting episode of The Hospitality Mentor Podcast as we sit down with Adam Sperling, the General Manager of the iconic Charles Hotel in Cambridge's Harvard Square. From starting as a front desk agent to leading one of the most admired independent hotels, Adam shares his incredible journey, the importance of mentorship, and the unique challenges and rewards of managing an independent hotel.

Discover how Adam navigated various roles, adapted to different ownerships, and continuously innovated to stay ahead in the hospitality industry. Don't miss his valuable advice for aspiring hospitality professionals and the exciting future plans for Charles Hotel. Tune in to learn why independent hotels hold a special place in the industry and get inspired by Adam's passion for excellence in hospitality management!

00:00 Introduction to Lodgify: The Ultimate Hospitality Management Tool

01:05 Welcome to The Hospitality Mentor Podcast

01:16 Meet Adam Sperling: General Manager at The Charles Hotel

02:31 Adam's Journey: From Front Desk Agent to General Manager

04:27 The Knickerbocker Hotel and Early Career Lessons

05:43 Mentorship and Career Growth at The Omni Ambassador East

07:38 The DoubleTree Experience and the Warm Cookie Story

11:01 Leadership Lessons and the Path to General Manager

19:11 The Independent Hotel Spirit: Hotel Tria and Beyond

25:09 The Big Break That Wasn't

26:17 Strategic Career Moves

31:00 Staying Motivated for 17 Years

32:30 Adapting to Different Ownerships

37:05 A New Opportunity at the Charles Hotel

40:07 The Value of Independent Hotels

47:44 Advice to My Younger Self

Join Steve Turk on The Hospitality Mentor Podcast, where he delves into the career journey of Darragh McGillicuddy, founder of McGillicuddy Hospitality. Discover insights from Darragh's leadership roles in renowned organizations like Ritz-Carlton and Royal Caribbean, as well as his transition into the entrepreneurial world. Learn about the evolution of the hospitality industry, the importance of leadership development, and how Darragh's company is setting new standards in hospitality training. This episode is packed with valuable lessons for anyone passionate about hospitality management and leadership.

00:44 Sponsor Spotlight: Lodgify - The Ultimate Hospitality Management Tool

01:38 Guest Introduction: Dara McGill Cuddy of McGill Cuddy Hospitality

02:36 Dara's Early Days in Hospitality

04:16 Family Legacy: The Story of Bally Garry House

07:21 Hospitality Education: Shannon College of Hotel Management

09:28 Career Journey: From Ireland to Ritz Carlton

14:20 Ritz Carlton Experience: Culture and Empowerment

19:15 Transition to Cruise Industry: Joining Royal Caribbean

23:42 The Evolution of Cruise Ship Deployment

24:16 Royal Caribbean's Innovative Approach

25:14 Transitioning to Food and Beverage Management

26:23 Specialty Dining and Concept Development

29:36 Leadership and Succession Planning

33:12 Starting an Entrepreneurial Journey

35:21 Building a Global Hospitality Training Business

40:47 Future Plans and Industry Insights

43:14 Advice for Aspiring Hospitality Professionals

In this episode of the Hospitality Mentor Podcast, Steve Turk welcomes Mark Reichle, CEO of Select Registry. They discuss the distinct qualities of Select Registry, including its focus on independently-owned inns, bed and breakfasts, and boutique hotels, all adhering to a high standard of quality assurance. Mark shares his journey from working for Ford Motor Company to running a successful bed and breakfast with his wife, and eventually becoming the CEO of Select Registry. The conversation covers the evolution and promotion of 'craft lodging,' the importance of unique guest experiences, and how Select Registry supports its members. Mark also touches on exciting future plans involving AI to improve customer journeys. Tune in for insights into the specialty lodging industry and tips for those looking to venture into this field.

00:00 Introduction and Guest Welcome

00:43 What is Select Registry?

03:42 Mark's Journey to Hospitality

07:15 Starting the Bed and Breakfast

13:39 Challenges and Successes

20:20 Working with Select Registry

24:40 Future of Select Registry

32:36 Conclusion and Final Thoughts

In this episode of The Hospitality Mentor Podcast, host Steve Turk chats with Anand and Nina, owners of the Barn B&B in Walla Walla, Washington. They share their inspiring journey from their extensive careers in the hospitality industry to fulfilling their dream of creating a unique luxury B&B. The discussion covers their initial planning, challenges faced during construction, the impact of COVID-19, and the meticulous guest experience they provide. Listeners also hear about their loyalty program, personal touches, and advice for couples working together in business. Tune in for a heartwarming and informative episode that delves into the dedication and passion behind a distinguished hospitality venture.

00:00 Introduction to The Hospitality Mentor Podcast

00:42 Meet Anand and Nina of Barn B&B Walla Walla

01:17 The Journey to Walla Walla

02:21 Creating a Unique Bed and Breakfast Experience

03:20 Nina's Background in Hospitality

04:18 Anand's Extensive Career in Hospitality

10:00 Planning and Building the Dream B&B

15:37 Opening Day and Early Challenges

18:17 Navigating COVID-19 Challenges

19:18 Guest Experience and Unique Features

20:19 Warm Welcomes and Check-In Rituals

23:42 Loyalty Programs and Special Offers

28:32 Future Plans and Industry Trends

30:31 Advice for Aspiring Hoteliers

33:56 Marriage and Partnership Insights

34:46 Conclusion and Final Thoughts

In this special episode of the Hospitality Mentor Podcast, host Steve Turk reveals an exciting new project he's been working on for the past two years, BAYA.

Previously envisioned as a glamping site, the project has evolved into a breathtaking landscape resort called BAYA, located in South Florida. Steve introduces his partner, Ben WolfF, and together they dive into the inspiration, development journey, and the unique features of BAYA.

Expect tropical bungalows, an exotic fruit forest, wellness amenities, and a farm-to-table café. The duo discusses the $14 million build, their innovative marketing strategies, and their vision for making BAYA a one-of-a-kind destination.

Tune in to learn about their collaborative efforts and what makes this project truly special.

00:00 Introduction and Special Announcement

00:56 Introducing the Vision for BAA Resort

02:30 Challenges and Realizations

04:49 Partnership Formation and Initial Steps

07:55 Project Development and Team Dynamics

11:29 Financial Overview and Projections

15:20 Reflecting on Past Challenges and Future Excitement

15:59 Creating a Unique Guest Experience

17:38 Marketing and Social Media Strategy

21:44 Building the Guest Journey

24:14 Exciting Amenities and Wellness Focus

27:07 Project Timeline and Future Plans

28:38 Personal Excitement and Vision

31:12 Conclusion and Call to Action

From Adventure Travel to Hotel Management: Amanda Arling's Journey in Hospitality

In this episode of The Hospitality Mentor Podcast, host Steve Turk interviews Amanda Arling, the president of The Whalers Inn in Mystic, Connecticut. Amanda shares her unique career path from studying microbiology to working in adventure travel for the company Back Roads. She discusses how her love for travel and culture eventually led her to a management role in the hospitality industry. Amanda highlights the importance of relationship building, both in creating guest experiences and mentoring her team. She also shares insights into the challenges and successes of opening a fine dining, sustainable seafood restaurant during the pandemic. Listeners will get valuable tips on hospitality management, creating memorable guest experiences, and the importance of community engagement.

00:00 Introduction to The Hospitality Mentor Podcast

00:31 Meet Amanda Arling: President of The Whalers Inn

01:49 Amanda's Journey into Hospitality

02:33 From Adventure Travel to Boutique Hotel Management

07:00 Transitioning to The Whalers Inn

15:22 Building a Team and Mentoring Future Leaders

19:27 Creating Unique Guest Experiences

26:46 Challenges and Successes in the Restaurant Industry

30:34 Final Thoughts and Advice for Aspiring Hospitality Professionals

31:27 Closing Remarks and Sponsor Message

Join Steve Turk on the Hospitality Mentor Podcast as he delves into the inspiring story of BCB3 Hospitality, a dynamic partnership between Babak Bina, Andy Cartin, and Jamie Bissonnette. In this episode, they share their unique paths into the hospitality industry, the challenges and successes of opening four innovative restaurant concepts in Boston, and the passion and collaboration that fuel their ventures. From embracing Korean cuisine to creating a Basque culinary experience, discover how they navigated obstacles and earned critical acclaim, including a James Beard nomination and recognition from the New York Times.

00:00 Introduction to the Hospitality Mentor Podcast

00:31 Upcoming Hospitality Mentor Networking Event

01:03 Special Episode with the BCB Three Team

01:35 Meet Babak Bina: The Journey Begins

01:51 Meet Andy Carton: From Connecticut to Boston

02:36 Meet Jamie Binette: From Hartford to Boston

03:25 The Formation of BCB Three

06:22 Babak Bina's Early Days in Hospitality

10:27 Andy Carton's Path to Hospitality

12:56 Jamie Binette's Culinary Journey

17:37 Designing Unique Restaurant Experiences

20:38 The Birth of Somac: A Korean Restaurant Concept

23:09 Overcoming Early Failures and Pivoting

24:35 Embracing Asian and Spanish Culinary Influences

29:02 Opening Multiple Concepts Simultaneously

31:12 Reflections on Success and Future Plans

41:05 Advice for Aspiring Restaurateurs

43:21 Conclusion and Final Thoughts