Couverture de The First 90 Days of a Customer – What Actually Matters

The First 90 Days of a Customer – What Actually Matters

The First 90 Days of a Customer – What Actually Matters

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The first 90 days can make or break a customer relationship.

In this episode, I share the most common mistakes CSMs make during onboarding—and what to do instead. We’ll talk about how to earn trust, accelerate time to value, and set up customers for long-term success (and renewal).


🎯 What you'll learn:

  • The biggest pitfalls in early-stage customer journeys

  • 5 things that actually matter in the first 90 days

  • A simple 30/60/90 framework you can use this week


Let’s turn onboarding into a strategic growth lever—not just a checklist.

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