The "Fire Extinguisher" Strategy: How to Be Your Client’s First Call | with Kate Hall
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In this episode, Kate Hall, Business Development Principal at Embark, joins Neil and breaks down her unconventional path from a Big 4 accountant to a high-volume recruiter, and finally to a top-tier business development leader helping drive Embark’s massive 12x growth over five years.
They discuss the gritty reality of building a network from scratch, why "doing the work" is the only networking hack that matters, and the critical difference between being a "hunter" and a "farmer" in professional services. Kate also shares her "Fire Extinguisher" philosophy: how to position yourself as the first call clients make when things go wrong, even if you aren't the one fixing the problem.
Outline:
00:00 From Big 4 to recruiting
05:12 Running away from accounting roles
10:45 The reality of 100 daily calls
16:20 Realizing recruiting is actually sales
22:15 Winning a massive deal
28:30 Transitioning to Embark before COVID
32:10 Pivoting strategy during the pandemic
36:45 Delivering value to your firm
40:15 Managing different sales performance buckets
43:50 The Fire Extinguisher business philosophy
46:30 Scaling 12x through strategic farming
About the Guest:
Kate Hall is a Business Development Principal at Embark, a new kind of business advisory firm. Starting her career in audit at KPMG, she pivoted to recruiting where she honed her sales skills before joining Embark as employee #100. She has since helped the firm expand across multiple markets by combining deep industry knowledge with a relentless "high motor" work ethic.
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