Full Episode Page: Paul Austin-Menear: Building Customer Feedback Systems That Fuel Innovation

Paul Austin-Menear is a business strategist and founder known for building customer feedback and innovation systems for purpose-driven entrepreneurs.

In this episode of The Business Owner’s Journey, host Nick Berry and Paul Austin-Menear explore how founder-led companies lose customer signal as they scale and how to build feedback systems that sustain growth. Paul introduces the Innovation Heartbeat approach to operationalizing customer listening through structured habits, rituals, and scalable feedback loops.

You'll hear
-Why feedback breaks as growth accelerates
-How to embed listening in culture and ops
-Best 30-60-90 path to launch a feedback loop
-What turns raw notes into repeatable insight
-When to systematize from PMF to early scale

Links
-Six Catalysts
-Innovation Heartbeat resources
-The Journey newsletter
-Paul on LinkedIn

Chapters
00:00 Why Customer Feedback Systems Break Down
02:42 Founder-Led Business Growth Starts With Listening
05:25 Hiring for Customer Listening Skills
08:14 Building Feedback Loops Into Company Culture
11:03 The Innovation Heartbeat Customer Feedback System
13:59 Turning Feedback Into Business Innovation Systems
16:47 Scaling Without Losing Customers
19:08 Innovation as a Business Supply Chain
21:58 Why Companies Are Getting Worse at Listening
24:07 The Innovation Heartbeat Tool and Resources
28:48 Making Customer Feedback a Repeatable Habit

Busy but not clear on what actually matters next?
Get a free 90-Day Business Growth Roadmap to pinpoint your stage, identify the one priority that unlocks progress, and focus your next 90 days with confidence.

Get it here: https://www.nickberry.info/roadmap

New here? Meet Nick Berry: https://www.nickberry.info/about

The Business Owner's Journey podcast is where entrepreneurs, leaders, and innovators join entrepreneur Nick Berry to share stories, challenges, and strategies from their journeys as business owners.

Nick Berry is an entrepreneur and business advisor, known for creating the Business Alignment System™ and 5 Stages of the Business Owner’s Journey. He offers a (free) personalized 90-Day Business Growth Roadmap telling you exactly where you are today and what specific steps to take next.

🟢 Official: NickBerry.info. tBOJ is hosted by Nick Berry, produced by Nick Berry, Kelly Berry & FCG.
🟢 Sponsors: Redesigned.Business, FR, Entrepreneur's Edge

Full Episode Page: Natasha Walstra: Personal Branding and LinkedIn Strategies Designed for Trust

Natasha Walstra is a LinkedIn Strategist and Business Coach who empowers entrepreneurs and executives to turn genuine visibility into steady revenue.

Host Nick Berry talks with Natasha Walstra about LinkedIn strategy for business owners, covering personal branding, profile optimization, and social selling built on trust. Natasha explains how to simplify content, highlight real credibility, avoid cold DMs, and use relationship-based selling and real stories to turn visibility into revenue.

You'll hear
-How to simplify a sustainable LinkedIn routine
-Why clarity and credibility build instant trust
-How to turn comments and DMs into conversations
-When to post stories instead of rigid calendars
-How profile upgrades lift quality leads

Links
Get Natasha's newsletter
NearPoint Strategies
Natasha on LinkedIn
Natasha on Instagram
What’s Working on LinkedIn Today workshop

Chapters
00:00 Why LinkedIn strategy feels harder than it should
04:35 From coaching to agency work and real LinkedIn execution
08:19 Content creation barriers and simplifying LinkedIn content
11:50 Building authentic connections and trust on LinkedIn
15:58 Social selling on LinkedIn without pitching or awkward DMs
20:37 Long-term relationship-based selling
30:24 Imposter syndrome, visibility, and personal branding
39:46 Reframing LinkedIn for authentic engagement and revenue

Busy but not clear on what actually matters next?
Get a free 90-Day Business Growth Roadmap to pinpoint your stage, identify the one priority that unlocks progress, and focus your next 90 days with confidence.

Get it here: https://www.nickberry.info/roadmap

New here? Meet Nick Berry: https://www.nickberry.info/about

The Business Owner's Journey podcast is where entrepreneurs, leaders, and innovators join entrepreneur Nick Berry to share stories, challenges, and strategies from their journeys as business owners.

Nick Berry is an entrepreneur and business advisor, known for creating the Business Alignment System™ and 5 Stages of the Business Owner’s Journey. He offers a (free) personalized 90-Day Business Growth Roadmap telling you exactly where you are today and what specific steps to take next.

🟢 Official: NickBerry.info. tBOJ is hosted by Nick Berry, produced by Nick Berry, Kelly Berry & FCG.
🟢 Sponsors: Redesigned.Business, FR, Entrepreneur's Edge

Full Episode Page: Jason Barnard: Brand Representation in AI for Founders, CEOs, and Entrepreneurs

Jason Barnard is an award-winning entrepreneur, author, innovator, and CEO and founder at Kalicube.

Host Nick Berry explains how brand representation in AI impacts digital due diligence, trust, and deal flow. Jason covers entity strategy, why inconsistent facts hurt referrals, and how digital brand intelligence trains Google and AI on your narrative. Learn to build an entity home, disambiguate namesakes, and turn offline credibility into algorithmic trust. He also shares Kalicube’s data-driven prioritization to focus on what drives impact.

You'll hear
-How brand representation in AI shapes trust before the first call
-Why digital brand intelligence changes Google and AI due diligence
-How inconsistent AI search representation kills deal flow
-How precision brand intelligence builds authority in Google and AI

Watch on Youtube

Links
-Jason Barnard: Personal Website
-Kalicube: Premium Digital Branding Consultancy
-Jason on LinkedIn
-Jason on YouTube

Chapters
00:00 Brand Representation in AI and Due Diligence
02:11 The Cost of Inaction in AI Search Representation
04:16 Personal Brand Authority in Google and AI
06:56 Teaching AI Your Brand Narrative
09:38 Precision Brand Intelligence Explained
21:52 Proactive vs Reactive Brand Credibility
25:46 Claiming Your Digital Brand Real Estate
28:30 Building Niche Authority for AI Trust
33:23 Consistency and Algorithmic Brand Trust
36:16 Turning Offline Credibility into AI Signals

Busy but not clear on what actually matters next?
Get a free 90-Day Business Growth Roadmap to pinpoint your stage, identify the one priority that unlocks progress, and focus your next 90 days with confidence.

Get it here: https://www.nickberry.info/roadmap

New here? Meet Nick Berry: https://www.nickberry.info/about

The Business Owner's Journey podcast is where entrepreneurs, leaders, and innovators join entrepreneur Nick Berry to share stories, challenges, and strategies from their journeys as business owners.

Nick Berry is an entrepreneur and business advisor, known for creating the Business Alignment System™ and 5 Stages of the Business Owner’s Journey. He offers a (free) personalized 90-Day Business Growth Roadmap telling you exactly where you are today and what specific steps to take next.

🟢 Official: NickBerry.info. tBOJ is hosted by Nick Berry, produced by Nick Berry, Kelly Berry & FCG.
🟢 Sponsors: Redesigned.Business, FR, Entrepreneur's Edge

Full Episode Page: Jason Feifer: Building Adaptability in Business, Intentions Over Goals

Jason Feifer is editor in chief of Entrepreneur magazine and best-selling author of Build for Tomorrow.

Jason Feifer joins host Nick Berry to explain how business owners can build adaptability through intentions instead of rigid goals. They explore leadership flexibility, defining identity beyond job titles, transferable skills, and how to use the right kind of fear to drive growth. Jason also shares his yearly theme framework and strategies for building a personal brand that scales with your career.

What You’ll Learn

• How yearly themes drive clarity without rigid goals
• Why control beats outcome fixation in strategy
• Define identity by transferable value, not title
• Use core skills to pivot across roles and industries
• Adopt the right fear to move fast on new opportunities
• Build a personal brand that evolves as you grow

Links

• Jason Feifer's Personal Website
• Build for Tomorrow (Book)
• One Thing Better Newsletter
• Jason Feifer on LinkedIn
• Jason Feifer on Instagram

Chapters
00:00 Intentional Leadership and Setting Themes for Adaptability in Business
04:08 Identity and Leadership Beyond Job Titles
07:19 Why Adaptability in Business Is the Most Important Skill
15:20 Personal Brand Strategy and Transferable Skills in Business
23:20 Growth Mindset, Fear, and Future Opportunities

Busy but not clear on what actually matters next?
Get a free 90-Day Business Growth Roadmap to pinpoint your stage, identify the one priority that unlocks progress, and focus your next 90 days with confidence.

Get it here: https://www.nickberry.info/roadmap

New here? Meet Nick Berry: https://www.nickberry.info/about

The Business Owner's Journey podcast is where entrepreneurs, leaders, and innovators join entrepreneur Nick Berry to share stories, challenges, and strategies from their journeys as business owners.

Nick Berry is an entrepreneur and business advisor, known for creating the Business Alignment System™ and 5 Stages of the Business Owner’s Journey. He offers a (free) personalized 90-Day Business Growth Roadmap telling you exactly where you are today and what specific steps to take next.

🟢 Official: NickBerry.info. tBOJ is hosted by Nick Berry, produced by Nick Berry, Kelly Berry & FCG.
🟢 Sponsors: Redesigned.Business, FR, Entrepreneur's Edge

Full Episode Page: Dr. Benjamin Hardy: The Science of Scaling and Why 10x Changes Leadership

Dr. Benjamin Hardy is an organizational psychologist who leads business scaling programs for entrepreneurs, executives, and high-performing teams.

In this conversation, Dr. Hardy joins host Nick Berry to unpack the science of scaling and the 10x growth mindset. They explore how scale reframes strategy, exposes the founder bottleneck, and requires raising the floor through hard tradeoffs. Hardy explains why leaders must simplify their roles, build A-player teams, and use goals and time as filters.

What You’ll Learn

• How 10x reframes strategy beyond linear growth
• Why founders become bottlenecks
• When raising the floor creates leverage
• How impossible goals attract A players
• How goals and time filter decisions

Links
Official Website (Personal)
Scaling.com
Dr. Benjamin Hardy on LinkedIn
Dr. Benjamin Hardy on FB
The Science of Scaling™ (Free audiobook)

Chapters
00:00 Science of Scaling overview
04:37 Founder bottleneck and self-deception
07:18 10x growth mindset explained
09:22 Scale vs growth in business strategy
14:50 Identity shifts for scaling a business
20:18 Building elite teams for leverage
22:49 Raising the floor and letting go
26:55 Simplifying leadership roles
28:22 Scaling without sacrificing family
32:11 Hiring A-players and leadership leverage
36:58 Scaling.com

Busy but not clear on what actually matters next?
Get a free 90-Day Business Growth Roadmap to pinpoint your stage, identify the one priority that unlocks progress, and focus your next 90 days with confidence.

Get it here: https://www.nickberry.info/roadmap

New here? Meet Nick Berry: https://www.nickberry.info/about

The Business Owner's Journey podcast is where entrepreneurs, leaders, and innovators join entrepreneur Nick Berry to share stories, challenges, and strategies from their journeys as business owners.

Nick Berry is an entrepreneur and business advisor, known for creating the Business Alignment System™ and 5 Stages of the Business Owner’s Journey. He offers a (free) personalized 90-Day Business Growth Roadmap telling you exactly where you are today and what specific steps to take next.

🟢 Official: NickBerry.info. tBOJ is hosted by Nick Berry, produced by Nick Berry, Kelly Berry & FCG.
🟢 Sponsors: Redesigned.Business, FR, Entrepreneur's Edge

Full Episode Page: Anthony Trucks: Identity Shift, Dark Work, and Leadership Growth

Anthony Trucks is a former NFL athlete and entrepreneur known for his work on identity shift and personal transformation.

In this episode, Anthony joins host Nick Berry to explore why identity sets the ceiling on your goals. They break down why motivation fades, why mindset alone does not create lasting change, and how leadership identity determines which habits actually stick. Anthony explains how Dark Work creates proof through action and how to recognize when it is time for an identity shift in business and life.

You’ll hear:
- How identity limits or expands your goals
- Whether mindset or identity drives long term change
- Why leadership identity makes habits stick
- How action builds belief over time
- When it is time to make an identity shift

Links:
- Dark Work
- Dark Work Identity Type Assessment
- Anthony Trucks website
- Anthony on LinkedIn
- Anthony on Instagram
- Anthony on FB

Chapters
00:00 Identity sets the ceiling on your goals
04:30 Why most people never become the person their goals require
08:04 Mindset, identity, and building belief through action
11:09 The four identity types
14:12 Designing Dark Work and committing to a plan
17:46 Rewiring identity through effort and repetition
22:35 Losing identity after success
26:43 The Dark Work Experience
31:32 Knowing when it is time for an identity shift
39:18 Building impact beyond yourself

Busy but not clear on what actually matters next?
Get a free 90-Day Business Growth Roadmap to pinpoint your stage, identify the one priority that unlocks progress, and focus your next 90 days with confidence.

Get it here: https://www.nickberry.info/roadmap

New here? Meet Nick Berry: https://www.nickberry.info/about

The Business Owner's Journey podcast is where entrepreneurs, leaders, and innovators join entrepreneur Nick Berry to share stories, challenges, and strategies from their journeys as business owners.

Nick Berry is an entrepreneur and business advisor, known for creating the Business Alignment System™ and 5 Stages of the Business Owner’s Journey. He offers a (free) personalized 90-Day Business Growth Roadmap telling you exactly where you are today and what specific steps to take next.

🟢 Official: NickBerry.info. tBOJ is hosted by Nick Berry, produced by Nick Berry, Kelly Berry & FCG.
🟢 Sponsors: Redesigned.Business, FR, Entrepreneur's Edge

Nick Berry is an American entrepreneur, business advisor, and host of The Business Owner’s Journey.

In this Season 3 trailer, Nick explains why this season goes deeper than ever before into how successful business owners think.

The focus is the business owner mindset and the shift from producer to leader. Nick shares why leadership is the growth ceiling, how identity and standards shape results, and why scaling a business requires becoming the leader your business needs next. If your business has traction but feels heavier than it should, this season is designed to help you think differently, decide better, and remove yourself as the founder bottleneck.

You’ll Hear:

• How the best business owners think when shifting from producer to leader
• Why leadership is the growth ceiling in scaling a business
• What business owner identity has to do with real transformation
• How raising personal standards unlocks leadership growth
• When becoming the leader your business needs becomes the real work

Links:

• About Nick Berry
• Redesigned.Business
• The Business Alignment System™
• Get the Free 90-Day Business Growth Roadmap
• The 5 Stages of the Business Owner’s Journey
• Nick Berry on LinkedIn
• Nick Berry on X
• Nick Berry on YouTube
  
  

Chapters
00:00 Season Three Trailer and the Business Owner’s Journey
02:10 The Producer to Leader Shift in Business Growth
04:23 Leadership Identity, Standards, and Growth
05:56 Learning How the Best Business Owners Think

The Business Owner's Journey podcast is where entrepreneurs, leaders, and innovators join entrepreneur Nick Berry to share stories, challenges, and strategies from their journeys as business owners.

Nick Berry is an entrepreneur and business advisor, known for creating the Business Alignment System™ and 5 Stages of the Business Owner’s Journey. He offers a (free) personalized 90-Day Business Growth Roadmap telling you exactly where you are today and what specific steps to take next.

🟢 Official: NickBerry.info. tBOJ is hosted by Nick Berry, produced by Nick Berry, Kelly Berry & FCG.
🟢 Sponsors: Redesigned.Business, FR, Entrepreneur's Edge

Full Episode Page: Nick Berry: The Five Stages of the Business Owner's Journey to Scale Your Business

A masterclass on the 5 Stages of the Business Owner’s Journey. He shows how to turn chaos into a focused business growth roadmap, build a sales engine and lead generation system for predictable revenue, and evolve from producer to leader using The Business Alignment System.

Find Out:

• How the Five Stages map becomes your business growth roadmap
• What a sales engine and lead system need for predictable revenue
• Which KPIs to track at each stage
• How to evolve from founder-producer to builder to leader
• When to hire leaders who own outcomes, not tasks
• How The Business Alignment System guides small business scale

Links:

• About Nick Berry
• Redesigned.Business
• The Business Alignment System
• Free 90-Day Business Growth Roadmap
• Five Stages of the Business Owner’s Journey article

Chapters
00:00 Navigating uncertainty
00:26 Five Stages of the Business Owner's Journey
03:10 Founder to CEO time allocation
04:23 Stage 1: Sales Engine and market validation
08:23 Stage 2: Lead generation system for predictable revenue
12:14 Stage 3: Machine Builder with SOPs and delegation
17:05 Stage 4: Team Builder and leadership development
20:17 Stage 5: Legacy Builder and scaling options
26:18 Know your stage to set priorities
27:35 Business Alignment System map and compass
29:16 Build a 90 day business growth roadmap
32:04 Move forward with intent

Busy but not clear on what actually matters next? Get a free 90-Day Business Growth Roadmap to pinpoint your stage, identify the one priority that unlocks progress, and focus your next 90 days with confidence.

Get it here: https://www.nickberry.info/roadmap

New here? Meet Nick Berry: https://www.nickberry.info/about

The Business Owner's Journey podcast is where entrepreneurs, leaders, and innovators join entrepreneur Nick Berry to share stories, challenges, and strategies from their journeys as business owners.

Nick Berry is an entrepreneur and business advisor, known for creating the Business Alignment System™ and 5 Stages of the Business Owner’s Journey. He offers a (free) personalized 90-Day Business Growth Roadmap telling you exactly where you are today and what specific steps to take next.

🟢 Official: NickBerry.info. tBOJ is hosted by Nick Berry, produced by Nick Berry, Kelly Berry & FCG.
🟢 Sponsors: Redesigned.Business, FR, Entrepreneur's Edge